Silvia Ingenpahs

Calgary, Alberta

403-***-**** Cell

acz4xv@r.postjobfree.com

Experienced Corporate Facilities and Office Services professional with 8+ years of experience in the corporate sector, with the last several years in the oil and gas industry. Able to prioritize projects and works well with minimal supervision, excels in taking a common sense approach to daily challenges. Friendly, personable and easygoing, known as the “go to person“ in the office.

Areas of Strength:

Organizational Skills – keep day-to-day activities of office organized and flowing. Handled various tasks effectively by planning, organizing and managing requests.

Communication Skills – adaptable, and effectively able to provide clear and concise instructions. Interpersonal Skills – collaborative, excels in working on a team or independently, focused, dedicated, reliable with a strong work ethic. Easily builds rapport with everyone.

Computer Skills- Microsoft Office Suite (Word, Excel, Outlook) 2010, Office Space, SharePoint.

PROFESSIONAL EXPERIENCE

CH2M. Calgary, Alberta 2015 – 2016

Facilities Operations Support

Assisted with tasks related to facilities management and appearance.

Maintained employee sign in/out logs; coordinate/maintain employee and visitor security badges.

Provided reception/mailroom backup as needed.

Updated client/contact and phone list on excel spreadsheets.

Scheduled and maintained calendars for conference rooms in Outlook.

Handled office supply management including ordering and restocking.

Serving as the Office Safety Coordinator, manage facility Health and Safety and Disaster Plan tasks in accordance with any local legislation and requirements.

Acted as a Fire-Warden in case of an emergency.

Facilitated and maintained the internal database off all office and furniture keys.

Submitted service requests to landlord for maintenance issues.

Alliance Pipeline, Ltd. Calgary, Alberta 2010 – 2015 Corporate Facilities and Office Services Assistant (2011-2015)

Executed office moves on a weekly basis.

Assisted Coordinator, Corporate Facilities and Office Services with building renovation’s and office relocations under special projects.

Managed and updated the floor plans in Office Space.

Assisted with new employee on-boarding/departures, including key and security card management for office staff, as well as upkeep and maintenance of internal photo database.

Fulfilled all business card requests in a timely manner.

Coordinated, maintained, cleaned and identified maintenance issues related to the Back -Up Control Center.

Liaised with building services and external vendors (10 +) to guarantee efficiency of daily operations.

Coordinated all work order for external vendors.

Increased efficiency and coordination of meeting room’s management system by modifying the meeting room booking features in Outlook.

Facilitated boardroom setups.

Reconciled accounts and payment of vendor invoices.

Managed master parking list for HR and GWL.

Approved all internal stationery requests as well as incoming IS notification tickets.

Provided backup for reception/mailroom center.

Mailroom Assistant (2010-2011)

Provided back-up reception relief as well as cross-covered functions of the Facilities staff when required.

Managed the day-to-day operations of the corporate mailroom by processing and distributing incoming mail and courier packages for 350+ contractors and employees.

Matched incoming packing slips to invoices to ensure material had been received correctly.

Ensured sufficient stock levels were maintained daily in corporate kitchen and boardroom areas and managed the supply of all departmental office materials on a weekly basis.

Assisted with new employee on-boarding by providing nameplates and mailboxes for incoming employee-partners.

Jacobs Engineering Calgary, AB 2006 –2009

Administrative Assistant 3 months (2008-2009)

Scheduled weekly Project Manager Meetings.

Assisted with meeting room set ups.

Processed weekly timesheets for 135+ office staff and monthly expense reports for 3 managers.

Booked and arranged travel, car rentals and hotel accommodations for the Project Manager.

Mailroom Facilitator/Help Desk Assistant (2006-2008)

Facilitated incoming work requests to ensure immediate response to the appropriate department.

Effectively maintained and coordinated all day-to-day functions of a 2000+ employee office (Corporate Mailroom/Help Desk).

Coordinated and maintained photocopy and fax equipment, corporate kitchen and boardroom areas.

Assisted, coordinated and maintained service levels at several additional office sites (ordering supplies, coverage of reception desk and collection/distribution of mail and courier packages).

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bow Valley College Dental Business Assistant Certificate (6 months) 2009-2010

Practicum Experience--Beacon Hill Dental, one month term

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