Customer Service Administrative Assistant

EDWARD L. DUBOIS JR

**** ****** ***** **. • Desoto, Texas 75115 • **************@*****.*** • 214-***-**** or 469-***-****

QUALIFICATIONS SUMMARY

Highly personable Customer Service Professional with over five years of experience in public transportation and legal industries.

Over four years data entry experience.

Proven skills in analysis, gathering and researching information

Develop and prepare well-documented reports

Two years engineering experience with the United States Army

Developed ability to work in a fast-paced atmosphere.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, and Microsoft Outlook®)

Experienced in problem solving and the ability to communicate effectively orally and in writing

Work equally well independently and as part of a team effort

PROFESSIONAL EXPERIENCE

05/2016 to Target Distribution Center

Present Inbound Warehouse Associate

As an Inbound Warehouse Associate I efficiently and safely handle all cartons to ensure productive and accurate processing of merchandise to the store network, receive and unload cartons and/or pallets from inbound trailers; unload cartons from an electrically operated conveyor, Move pallets through the warehouse and remove pallets of merchandise in storage locations thru the use of a forklift or pallet jacks, checking and maintaining carton count accuracy within the warehouse; order processing; additional duties as assigned.

04/11 to Ultimate Staffing / Southwest Airlines

09/15 Customer Relations Representative/ Mail Clerk

As a Customer Relations Representative, I was responsible for entering customer complaints and ensuring they were directed to the correct departments. I also was responsible for updating customer accounts in regards to name, address change, phone number, etc. As a Mail Clerk, my responsibilities included receiving, sorting, and distributing incoming mail, collects and dispatches outgoing mail in accordance with the U.S. Postal Service. Perform other duties when necessary.

11/08 to Dallas Area Rapid Transportation

03/10 Transportation Operator

As a Transportation Operator, I was responsible for the safe operation of a public transit bus in and around the Dallas’ metroplex. In carrying out my duties, I was always on time to ensure timely pick-ups and drop offs. I always maintain a pleasant, courteous and helpful attitude toward the public at all times. I collected fares, issued transfers, answered questions regarding route and time schedules, prepared written reports concerning daily duties, when required worked flexible hours, and carried out other related duties as assigned.

10/03 to Baron & Budd Law Firm

09/07 Administrative Assistant / Scheduling Coordinator

As an Administrative Assistant, I worked in the trial department. My responsibilities include a great deal of data entry of exhibits and depositions that came in from clients. I entered all exhibits on Microsoft Excel to ensure accountability. After all exhibits were scanned in the system, I was required to enter detailed notes into our Ecase and Summation system for tracking purposes. I also entered depositions into our Docs Open system to ensure proper description before scanning. After scanning, I was responsible for filing in department. I was appointed lead overlooking the filing of over 10,000 files in our department. I also performed clerical duties when assigned.

As a Scheduling Coordinator, I worked in the Scheduling Department. My responsibilities included contacting clients and co-workers to arrange their deposition to be recorded in cases. Once the deposition was confirmed, I was responsible for reserving hotel conference rooms for which their deposition would be taken. Once hotels conference rooms were reserved, I was responsible for proving detailed reports to attorneys whom were handling the cases.

03/99 to Summit Global Partners

12/02 Accounting Tech / Customer Service/Mailroom Manager

As an Accounting Tech, I worked in the transportation department. My responsibilities included providing insurance certificates to the bus driver. This involved a great deal of communication by telephone, fax and e-mail. Once I received a request for an insurance certificate, I would research the Sagitta System to ensure proper coverage. I then prepared the certificate with the necessary information and fax a copy of the certificate to the necessary parities. All requests were handled within a 24-hour time period.

As Mailroom Manager my responsibilities includes receiving, sorting and distributing incoming mail, collects processes and dispatches outgoing mail in accordance with the U.S. Postal Service. Ensure that all outgoing mail is properly prepared, addressed and routed through the mail system. Sort and reroute mail to over 200 action points within the office by use of the conveyor system. Deliver registered, certified, express, and insured mail to the address indicated and secures a signature for each item delivered. Enter sender and recipient data into the FedEx Overnight Mail Powership automated shipping system. Perform light clerical duties when necessary.

12/95 to U.S. ARMY, FT. Hood, Texas

12/98 Combat Engineer / Driver / Battalion Mail Clerk

As a Combat Engineer, responsibilities included establishing priorities within my daily assignments. Check combat equipment, such as tanks, jeeps, and misc. equipment to ensure proper function of the equipment. Prepared reports to the First Sergeant regarding the condition of the combat equipment.

While assigned as the First Sergeant driver, responsibilities included driving the First Sergeant safely to and from his point of destination. Maintained the upkeep on government vehicles to ensure timely and proper maintenance were performed on vehicles. I was also required to do light duty clerical work, such as provide customer service support to the administrative office, by answering the telephones, routing calls to the appropriate personnel, filing, and light typing.

While assigned as the Battalion Mail Clerk, responsibilities included collecting, sorting, and distributing mail to over 300 soldiers and their families.

EDUCATION AND TRAINING

Eastfield Community College

Mesquite, Texas

Completed 43 credit hours

Skyline High School

Dallas, Texas

Military Basic Training – Fort Hood, Texas

Computer Training – Fort Hood, Texas

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