Certified Project Manager (PMP) Scrum Master (CSM)

A resourceful certified project manager (PMP) and scrum master (CSM) with 6 years of diversified experience leading cross-functional teams in Agile/Scrum product development, delivering successful enterprise software solutions, and stream-lining process to ensure maximum customer satisfaction. Comprehensive background facilitating Scrum ceremonies, removing impediments for the team, improving processes while increasing velocity and collaborating with multidisciplinary teams. Change agent with track record for strengthening business operations by introducing new processes. Positive forward-thinking, strong interpersonal skills and willingness to learn best practices to manage projects, resolve problems and improve user experiences.

Project Management • Agile/Scrum Software Development • Enterprise Solution Implementation • Product Development • Integration Management • Project Planning • Project Execution • Costing & Budgeting • Monitoring & Controlling • Business System Analysis • Process Improvement • Vendor Management • Strategic Planning • Quality Assurance/Control • Continuous Delivery •

Critical Thinking • Team Building and Leadership

CERTIFICATION

Project Management Professional (PMP), Project Management Institute (PMI) – License 2011253

Certified Scrum Master (CSM), Scrum Alliance – Certificate ID 404642

CAREER HIGHLIGHTS

The Standard - Portland, OR

Business System Analyst III (April 2016 – December 2016)

Acted as an Agile Project Manager/Scrum Master/lead Business System Analyst to successfully launch “Benefits at a Glance” product which provides policy holders and brokers a quick glance at the purchased benefits. Led project execution through delivery/product launch. Defined project scope, goals, deliverables, and schedule in collaboration with management, product owners, project team and stakeholders. Recommended technical solution for the development of new products. Identified and managed project risks, dependencies, and project issues. Provided regular status on project health, progress, issues and risks. Developed go-to-market plan for business products across 50 states in the US. Managed stakeholders, gathered requirements, identified opportunities and risks, provided strategies to increase sales, identified areas of improvement to increase cross-functional team velocity, and coordinated deployment communications. Led contract development and product design to align with The Standard marketing policy.

Key Achievements:

Launched 5 new “Benefits at a Glance” products to 50 states across the US.

Led the QA efforts and rollout plan for “Benefits at a Glance” products with zero defect.

Accelerated the development and introduction of 52 new products to 25 states in the US two months ahead of schedule.

Identified areas of improvement and enforced process discipline to increase team’s velocity and allow the team to adjust to changes more quickly.

Advocate best practices and tools for project execution and management.

Championed efforts to improve data integrity and transparency in business unit and developed analytic reports/dashboards for executive management.

Integra Telecom - Vancouver, WA

IT Analyst II/Scrum Master (June 2011 – April 2016)

Served as a Project Manager/Scrum Master to lead team through all phases of the software development life cycle to deliver enterprise solutions/mobile applications using Agile/Scrum methodology. Comprehensive background in facilitating daily scrum standup and release/sprint planning/review/retrospective, supporting Product Owner with writing and managing product backlog, and maintaining burn-down chart to monitor progress. Worked closely with product owners to ensure that the team consistently delivers value to the business at the end of each sprint. Partnered with business stakeholders to define and document business requirement. Collaborated with cross-functional teams to recommend technical solutions. Created detailed project plan and work breakdown structures for continuous delivery. Identified and allocated resources for projects. Eliminated impediments and barriers for the development teams. Established and managed QA test plans, test cases and User Acceptance Testing. Identified user training needs and planned user training including training documentation and training session. Planned and executed releases deployment. Provided post-implementation support.

Key Achievements:

Effortlessly stepped into the role of Lead Project Manager for the Revenue Enhancement projects that yielded $3.2 million in billable revenue.

Provide solutions to common issues that helped reduce time spent on internal production support activities by 20%.

Streamlined sales product catalog development and enhancement process from an average of 1 hour to 15 minutes to quickly deliver the requests to Marketing group.

Became the technical Subject Matter Expert for the Enterprise Workflow Solution.

Under tight deadlines, successfully led Enterprise Workflow/Order Management System projects and transitioned the company to the new Salesforce.com cloud platform as scheduled.

Successfully completed Sharepoint Data Migration 2007 to 2010 for the entire IT department on time.

Managed existing Sharepoint workspaces and requests of new workspace for all IT teams.

Led QA efforts for all team releases and significantly improved the quality of application delivery for IT Operations.

Cupidone Coffee House - Vancouver, WA

Entrepreneur/Owner/Project Manager (June 2013 – June 2015)

Established a start-up business and introduced a new local coffee shop on time, within scope and budget. Managed all aspects of the business from business plan, budgeting, pricing, menu recipes, resource allocation, layout design, planning, contracts negotiation, bids/proposal management, implementation, vendor management and inventory management. Performed analysis on the market strengths, weaknesses, opportunities, and risks to develop and implement marketing campaigns. Developed the business logo design, interior layout and the business floorplan required by the City. Provided training and developed documentations to provide solutions to common technical issues. Set up the systems to track and report revenue/expenses on a daily/weekly/monthly basis.

Key Achievements:

Streamlined the business process and procedure to complete single-item order by 50% more efficiency.

Developed marketing strategies which increased 50% in revenue at peak times.

Successfully negotiated on quality commercial equipment at 10-20% lower cost than the market.

TECHNICAL SKILLS

Salesforce, iOS, Windows, SharePoint, Tableau, Team Foundation Server (TFS), Microsoft Test Manager, Microsoft SQL, Rally, JIRA, Confluence, ServiceNow, Microsoft Excel, PowerPoint, Word, Microsoft Project, Outlook, Visio, Lync, Skype, PowerPoint, InfoPath, Camtasia Record, Adobe Photoshop, HTML, CSS, HP Exstream Dialogue, HP Relate, AgileForce, AgileAccelerator, Microsoft365.

EDUCATION

University of Illinois - Urbana Champaign, IL

Master of Business Administration, Jan 2017 - Dec 2018

Major: Entrepreneurship & Innovation, Digital Marketing

Washington State University - Vancouver, WA

Bachelor of Business Administration, Dec 2011

Major: Management Information System

HONORS AND AWARDS

President's Honor Roll – WSU, Vancouver WA

International Transfer Award – WSU, Vancouver WA

Vancouver Tuition Award – WSU, Vancouver WA

ADDITIONAL SKILLS

•Analytical self-starter/self-motivation with experience in project management, technical problem solving and application development.

•Displays ethical leadership, critical thinking, team objectives, strong interpersonal skills, communication skills and time management skills.

•Collaborate with cross-functional team across diverse disciplines and time zones.

•Able to analyze and provide strategic solutions to ensure successful to outcomes; successful in both independent and shared work environments.

•Anticipates and understands company needs and goals; manages and communicates with co-workers effectively.

•Highly adaptable to rapidly changing technology and environment.

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