Manager Customer Service

Jonathan Lopez

Cell: 863-***-****

***** * ****** **** **, Farmington Hills, MI 48336

E-mail: acz4ol@r.postjobfree.com

OBJECTIVE

I am seeking a competitive and challenging environment where I can serve the organization and establish an enjoyable career for myself and a company where I can use my experience and education to help themmeet and surpass their goals.

PROFESSIONAL PROFILE

Professional Business Administration with strong organizational skills, very analytical mind, details oriented, excellent performer, self-demanding, honest, adaptable and excellent team player. I have proven leadership skills in a dynamic, fast-paced and demanding environment. WORK EXPERIENCE

COINTELCO Construction Sector (Electrical)

Logistics Manager Jan 2007 – Feb 2017

Bogota, Colombia

Prepare and submit monthly Supply Chain reports to Management Prepare the Logistics Department annual budget according to the Company strategic objectives Analyze and monitor the Inventory Costing system in order to maintain required levels set by the Engineering process input

Negotiating with supplier’s volumes, prices and delivery time to reduce inventory in backorder Negotiating the purchase or rental of tools to optimize the installation process Manage long term inventory levels by deferring delivery without affecting budget and monthly cash flow

Manages forecast load process from Demand Planning and relevant interfaces Control and protect the transport of supplies to all projects nationwide Research for reliable vendors abroad and oversee the import process Implement new ERP (Enterprise Resource Planning) systems in the Department Outstanding achievements and awards in Cointelco:

Reduced inventory by 30% between 2013 and 2015

Reduced total project costs by 5% by optimizing the Purchasing process Optimized the materials delivery metrics in decreasing delivery time by 2 days Reduce internal loss in 1.3% on the first year and 0.8% on the second CRACKER BARREL Restaurant

Associate Manager reporting to the General Manager February 1996 - December 2006 Stuart, FL

Design and implement strategies to attract customers, maintaining competitive market Controlling food costs, supplies and personnel levels in accordance to weekly sales/demand Recruitment for the different positions on site

Ensuring the safety of employees and Company assets Issue weekly schedules for employees (approx. 80 employees) Outstanding achievements and awards:

Moving up within the Company through various positions up to Management level Assisted different locations with administrative problems, analyzing and establishing strategies, improving their operation

YORK DENTAL LABORATORY Dental Laboratory

Manager, Model and Die Department reporting to the Division Manager February 1998 - December 2004 Branford, CT

Delegate and supervise daily tasks

Comply with health and safety standards

Create strategies to final product distribution

Hiring and training staff for the Department

Deliver weekly report to upper Management

EDUCATION

MBA Business Management ENEB Business School

Oct 2016 – Present

Specialization in logistics management and supply chain ADEN University of California-Irvine 2016

Bachelor of Business Administration Universidad Politécnico Gran Colombiano 2015 Bogotá, Colombia

Diploma Risk Management (CCP), Loss Prevention Andross 2008 Bogotá, Colombia

Commercial Pilot Aeroandes

1996 Bogotá, Colombia

OTHER STUDIES

Training Management Indicators February 2016

ISO 14000 and 18000 Internal Auditor February 2014 Inventory Management Seminar (push, pull) August 2013 Care and Customer Service as a competitive advantage June 2013 Integral Strategic Management November 2013

Internal Auditor ISO 9001 June 2009

Advanced English (Broward Community College) September 2005 LANGUAGES

Bilingual (English/Spanish), excellent verbal and written communication skills.

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