Ron Cluckey **** W. Sammy Place/Peoria, Az ***** / 602-***-****/ acz4m8@r.postjobfree.com

Profile

Self-motivated business/technical professional with over 10 years’ experience with a talent for seeking solutions to complex issues. Demonstrated mastery of the Microsoft Suite of products in addition to multiple 3rd party business applications. CSM with verified success in leading teams to deliver results on multiple projects while maintaining communication to stakeholders. Demonstrated ability to prepare documents, data, and projects within regulatory guidelines.

Skills Summary

Project Management

Data Analysis

Client Server Development

Client Server Support

Six Sigma Black Belt Trained

Document Imaging

International Technologies Liaison

Archer 5.5.4 And 6.1

Process Modeling/Mapping

Technologies Consulting

Marketing & Sales

SOX Controller

RUP Method

Travel Industry/ Marketing

AGILE/ CSM

Report Writing

Professional Presentations

SDLC Savvy

ITIL Service Management

Use Case Savvy

Microsoft Suite Savvy

Professional Experience

ETEAMZ (Contractor at AAA/Project Manager) Sept 2015- Present

Project Manager responsible for leading a team of Archer developers to align past development efforts in the 5.5.4 environment to migrate to Archer 6.1 environment while enhancing the services available to the IT Organization.

Defined and managed the roadmap for the enhancement of the Archer migration with multiple work streams

Hands on experience with Admin and Development efforts in Archer 5.5 and 6.1

Developed Data Privacy Incident management ODA to allow data privacy group to track their incidents.

Define and Implement the 2016 AGILE model for Archer development team.

Drove the SSO migration for Archer for the IT organization.

CSM for IT GRC Archer Dev team, around Information Access Management (IAM). Projects such as Automated Provisioning, Privledged Access Management, SSO authentication with RWeb.

Managed the testing process for IT GRC for the delivery of IT GRC initiatives.

Manage deliverables in coordination with Product backlog to achieve deliverables

CTSIT (Contractor at AMEX/ Business Analyst) 2013- Sept 2015

Scrum Master (CSM) on BCRS project aligning and driving 4 multiple work streams(BCM Portal, Service Now, SLMIR reporting and Communications)

As a CSM provide Guidance for the Problem Management Process on Agile process

Provide Six Sigma Process Improvement efforts to define quality measures and execute on actionable outcomes.

Manage Governance of Problem Management Process

Develop reporting for Problem Management Governance

Perform UAT testing as owner for Problem Management

Weekly analysis and reporting of audit controls of the Problem Management process

BCRS (Business Capability)Aging reporting

Working with GSAM partners in cleaning up out of sync records from BCRS to Service Now

Develop Problem Target Guidelines reporting

Maintain Problem Management project plan to ensure all projects are completed on time

Worked with Audit to gain 100% audit compliance for Problem Management

XEROX (Project Analyst) 2013

Assist state jurisdictions with IFTA filing issues

Utilize AGILE to produce user stories for .NET product development

Setup various state jurisdiction reports

Develop Spec documents for product enhancements

Develop User Testing documents to guide for internal testing and client signoff

Frito – lay (Route Sales/PM) 2009 - 2013

Provide weekly financial reporting to management of assigned client list.

Provide project management of planned promotion projects for each account.

Consult stores on areas of opportunity by providing business reviews and FLNA promotions.

Utilize Six Sigma training to assist other employees to be more efficient in their routes and reduce nonproductive work.

Provide technical recommendations to management to automate mileage reimbursement process.

Maintain and grow the Frito-Lay standard of shelf excellence with 86% to 92% of store salty snack shelf space.

Managed relationships with key contacts including store Managers/Directors, Asst Managers, Grocery Managers and Receivers.

Won several top performers awards for top sales in North Phoenix Zone.

Provide single point of contact support for partnered stores to the assigned route.

Manage and execute promotional plans to exceed sales plan while reducing stale/defect costs.

Total Landscape Concepts (Project Coordinator) 2006-2009

Provide full lifecycle project management responsibilities of all new accounts.

Management of vendor relations and price negotiations of products.

Create a web presence for the business to promote company services to new prospective through developed marketing plan.

Manage payroll hours on a per job basis in addition to company payroll hours.

Production of weekly, monthly and yearly financial reports for the company including forecasting models.

Liaisons to corporate accounts and provide a single point of contact for new bids and problem management.

Developed a relational database pricing application in Access to provide speed and accuracy to pricing and inventory.

Provide CAD plans for prospective clients and marketing kits for corporate clients.

American Express (Project Manager) 2004-2006

Hosted and facilitated national technologies forum for American Express to share data on overall technologies problem management processes and champion the process of a more proactive problem management process.

Developed the process to reduce the number of problem management issues with savings of 500k the 1st year with a 5 year plan to save 500 M using Six Sigma methodology.

Implementing, documenting and communicating compliance of SOX regulations regarding problem management as SOX controller.

Drove the migration of 960 AMEX user groups to Manage Now that enables problem management to use 1 updated tool and reduce the cost of users having LU sessions.

Provided BCP and Disaster Recovery documentation for Problem Management

Championed the process mapping of the Problem Management process within American Express Technologies utilizing Visio.

Provide scorecards and adhoc reports utilizing the Microsoft Suite of products and presented to leadership and stakeholders.

Usage of Excel to track data for Six Sigma project and utilizing data to perform best and worst case projections.

Six Sigma Black Belt trained utilizing a structured methodology to create a more focused project scope and outcome.

Liaison for problem management when internal applications are to be built or 3rd party applications are being considered for use at American Express.

Manage Six Sigma Green belts in daily project deliverables.

Situational Leadership trained to assist in assessing team member’s readiness and action levels for ongoing projects.

Trained in ITIL (Information Technology Infrastructure Library) Service Management to help focus our vision in problem management.

American Express (Business Analyst) 2002-2004

RUP method Use Case (business requirements) development for Travelbahn online travel project.

Managed business requirements to implementation.

Provide post reporting on process improvement of business requirements/ Use Cases assigned.

Completed the building of the Travelbahn testing lab.

Worked with development team in bug fix of Travelbahn modules.

Team member in brainstorming sessions to cultivate new ideas and problem resolution with Travelbahn project.

Managed QA testing team for Travelbahn project.

Led JAD sessions on Travelbahn project

ICG Imaging Consulting Group (Customer Consultant) 2000-2002

Provide development and application support as a consultant at Alliant Foods for an accounts payable imaging environment utilizing ORACLE backend.

Gather end user requirements for new enhancements to current system.

Collaborated with customer (Alliant Foods) internal technologies group to solve internal technical issues to assist in a better overall imaging system.

Provide Engineering support for hardware in the environment

American Express (programmer) 1998-2000

Develop and maintain Accounts Payable client server imaging environment allowing computers to read scanned documents and process data and images.

Develop check writing application for Accounting Support Services at American Express to facilitate accurate payments while archiving data.

Provided Accounts Payable imaging reports utilizing SQL and Crystal Reports

Provided development for internal intranet based imaging product for accounts payable.

Updated Process maps for Accounts Payable Imaging application.

Provide technology support for Financial Resource Center of American Express.

Provide reporting of problem management issues at help desk.

Liaison with Financial Resource Center East (New Delhi, India) to assist in resolving technical issues.

American Express (Travel Marketing) 1996-1998

Member of the American Express Membership Rewards Launch team tasked with upgrading the Membership Miles program to a more user friendly and updated booking tool for agents resulting in the number one card rewards program.

Extracted mainframe customer trends data and provided analysis in Excel to produce recommendations to FH&R and Membership Rewards program.

American Express Platinum Fine Hotels and Resorts team member responsible for producing the program on a yearly basis. Duties included data mining and research to develop a working list of possible candidates for inclusion in the program. Working with the publishing company to produce the final product for print to be distributed to all Platinum card holders.

Presented Fine Hotels and Resorts Program to Exec Leadership at American Express.

American Express Liaison to HEDNA (Hotel Electronic Distribution Network Association) where I presented Membership Rewards Program and Fine Hotels and Resorts at the annual conference.

American Express (Travel Counselor) 1993-1996

Provide travel reservations for Membership Rewards participants utilizing reward points

Provide SABRE scripting development for Membership Rewards team

Provided technical support for Membership Rewards team in Jacksonville Florida

Lead Agent for Membership Rewards

Provided coverage for Executive Corporate Travel as a counselor

Provided Spanish coverage for Foreign Language Hotline with the ability to greet cardholders in 8 different languages

Received perfect score in yearly review at American Express

Team Leader backup for Membership Rewards

Produced call volume reporting for Membership Rewards

Education/Certificates

Currently enrolled at Rio Salado College in Computer Information Science GPA 3.9

Certified Scrum Master

Six Sigma Black Belt trained

ITIL Service Management certification

Situational Leadership Trained

SOX controller training

Membership Rewards launch team member

American Express Project Management Training

American Express Travel School graduate

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