Customer Service Care

TRACEY MITCHELL

**** ******* *****

Apartment A

Greensboro, NC 27410

336-***-****-Home

336-***-****-Cell

******.************@*****.***

PROFILE

** ***** ** ******** ******* experience accomodating and serving a broad, diverse consumer population, for a variety of products and services.

PROFESSIONAL EXPERIENCE

SYKES (1-800-***-****)

400 North Ashley Drive

Tampa, FL 33602

Fraud Agent/Customer Care

April 2016 to January 2017

Provided service as a fraud/customer care agent for the lost/stolen credit card department.

May-2015 to February-2016 UnitedHealthcare Group, Greensboro, NC.

Customer Care Professional. Provided customer care in the Medicare Retirement department for this healthcare entity.

November-2014 to February-2015 Best Buy- Meriden, CT.

Cashier/Customer Care Agent. Provided customer care.

April-2013 to August-2013 Aerotek Staffing - Stamford, CT.

Served as a collections agent and provided customer care.

August-2013 to December-2013 Anthem Blue Cross Blue Shield - Wallingford, CT.

Customer Service Representative I. Provided customer care in the member services department.

June-2012 to January-2013 ISGN Mortgage Solutions, Inc. - Rocky Hill, CT.

Loan Assistant. Provided office support and customer care.

February-2011 to October-2011 Securitas - Meriden, CT.

Front Desk Attendant. Provided customer care.

October-2009 to January-2010 City of Morrow, Police Department - Morrow, GA.

Communications Officer. Answered, received and prioritized emergency and non-emergency calls and complaints from the public regarding crimes, fires and emergencies.

October-2006 to August-2009 City of Bridgeport, Police Department - Bridgeport, CT.

911 Operator. Answered, received and prioritized emergency and non-emergency calls

and complaints from the public regarding crimes, fires and emergencies.

July-2005 to October-2006 Cablevision - Stratford, CT.

Call Center Representative. Provided customer service.

May-2005 to July-2005 Yale University - New Haven, CT. (MAXX Program)

Student Mentor. Assisted 6, 7, and 8 grade students in preparing for college or trade school.

May-1998 to February-2005 City of Stamford, Town Clerk's Office - Stamford, CT.

Office Support Specialist/Land Records Clerk.

Record keeper of land record transactions for grantors and grantees.

Provided clerical support to Vital Statistics for birth certificates, death certificates, marriage licenses, tradename registrations,

and hunting/fishing licenses.

EDUCATION

Certification, Forensic Accounting, Post University, Waterbury, CT.

A.S., Criminal Justice/Law Enforcement Administration, University of New Haven, West Haven, CT.

A.S., Business Administration and Computer Science, Housatonic Community College, Bridgeport, CT.

High School Diploma, Central Magnet High School, Bridgeport, CT.

SOFT SKILLS

Personable

Reliable

Assertive

Organized

Diligent

Team Player

CORE SKILLS

MicroSoft Office

Data Entry

Typing 60 WPM

Clerical Support

Multi-tasking

Inbound Call Center Experience

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