Sales & Marketing, Business Management, Customer Service
Resume:
Amy I. Hull
********@*******.***
Highly-skilled Sales and Marketing Professional with demonstrated knowledge and experience in Communications, Financial Management, HR Compliance, and Personnel Management
Education
MBA Expected graduation date: Spring 2019 Southern New Hampshire University
Bachelor’s Degree (SUMMA CUM LAUDE) May, 2015 Southern New Hampshire University Major: Business Administration
Minor: Human Resource Management
Experience
MARKETING COORDINATOR WHEELOCK TERRACE SEPTEMBER 2015 – APRIL 2017
Responsible for marketing the company and educating the public through outreach, home visits, conducting on-site apartment tours, and building rapport.
Supported prospective residents in their next stage of life, and coordinated the move from home to a
residential care setting.
Developed and interpreted weekly sales and census reports using Microsoft Excel and REPS marketing and
customer relationship management software.
Responsible for scheduling the Annual Friends & Family Events for three communities, and facilitating communication between performers, public relations, media publication, and the business office for event payment.
BUSINESS MANAGER & HR DIRECTOR WHEELOCK TERRACE AUG. 2012 – SEPT.2015
Responsible for Accounts Payable, Accounts Receivable, Payroll, Employee recruitment and orientation, HR compliance, maintenance of employee and vendor files, benefits administration, information technology troubleshooting and resolution, writing and designing the quarterly newsletter, overseeing the office of the Executive Director while on vacation, providing facility tours as needed.
Developed and managed multiple department budgets. Ensured department budgets were in alignment with overall company fiscal plan.
Maintained cost control by researching a variety of vendors for better value in products and services.
Managed labor distribution and maintained target staffing levels to ensure acceptable labor variance.
Certified as PHI Coach and Educator; certification included developing effective communication skills, management support, employee retention, and critical thinking/problem solving.
Taught two-day management workshop on the PHI Coaching Approach to Supervision.
Maintained employee in-service records to ensure state compliance of all staff; addressed underperforming individuals as needed.
Coordinated with outside vendors to support the needs of residents and/or staff and facilitate solutions if a problem arises.
Trained employees on Human Resource policies, state compliance policies, and provided general orientation/on-boarding for new employees.
ADMINISTRATIVE ASSISTANT WHEELOCK TERRACE SEPT. 2007 – JULY 2012
Answered phones, diverted calls to the appropriate location, scheduled appointments, distributed company and resident mail, supported the Executive Director and other management team members with a variety of requests, maintained resident emergency information, facilitated move-ins with pendants and paperwork, welcomed visitors and other functions as needed.
SERVER/BREAKFAST CHEF WHEELOCK TERRACE JULY 2005 – SEPT 20O7
Ensured a clean, well-organized and optimally functioning space for dining and serving meals, cooked breakfast for 65+ residents, served resident meals efficiently and with a smile.
VISUAL MANAGER JC PENNEY JAN. 2005 – JULY 2005
Responsible for ensuring accurate design and placement of product throughout the store.
Managed a team of four whose roles supported my efforts to provide a smooth and aesthetic shopping experience. Also responsible for aiding in loss prevention and product pricing.
Managed register and provided superior customer service.
SKILLS
Excellent verbal and written communication
Proficiency in Microsoft Suite Software
Detail oriented
Team Player
Organized & Efficient
Self-Motivated
Excellent customer service skills
Attentive listener
Effective problem solver
Positive and enthusiastic
Easily adaptable to changing priorities
Fast learner
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