Debra Forte * Susan Drive

acz4dt@r.postjobfree.com Walpole, MA 02081

www.linkedin.com/in/debra.forte 508-***-****

CUSTOMER PROJECT MANAGER

Combines current customer project management skills with a background in sales and support to deliver projects that optimizes ROI, minimizes risk, and produces an outstanding customer experience. Effectively marshals global cross-functional resources to overcome logjams that can compromise quality, timeliness, or profitability. Strong OTD performance for all assigned projects that negated all risk of liquidated damages.

Highly organized; tracks projects throughout the lifecycle to achieve KPIs and meet business requirements. Well-versed in SAP, Oracle Milestone, Microsoft Word, Excel, Access, Outlook, PowerPoint, FrontPage, Lotus Notes, and Rumba. Fluent in Italian.

CORE COMPETENCIES

Project & Program Management Competitive Research SAP Super User

Global Resource Management Sales & Service Vendor Relations

Pricing Strategy Risk Management Customer Relations

PROFESSIONAL EXPERIENCE

GE Oil & Gas, Avon, MA 2008 to 2016

Division of General Electric; leading global full-stream equipment and services’ provider in the oil and gas space

Project Manager (2014 to 2016)

Manage cross-functional project teams across multiple international sites to achieve ROI, quality, timeliness, and cost control goals. Track and report on project KPIs throughout the project lifecycle; resolve specification issues; conduct impact/feasibility analyses, mitigate risk; negotiate and orchestrate change orders. Arrange witness testing and coordinate field service work. Manage and report all financial aspects of the project including forecasts, budgets, costs, margin, invoicing, and receivables. Facilitate project close out reports and project review meetings.

Promoted to Project Manager in 2014; awarded responsibility for managing some of the company’s most critical accounts including Fluor, Dow Chemical, and CB&I

Managed 19 projects in 2015 with a total revenue impact of $13.6M; supported the Supply Chain, Sourcing and Engineering teams as required to ensure overall project health

Improved Quoted Variable Margin (QVM) for the Dow Chemical account from 20% to 44% and the Dow Technip account from 29% to 43%

Ensured a smooth transition for customers with projects moved to Jacksonville, FL in support of the relocation of GE’s presence to that city

Project Coordinator (2010 to 2014)

Serve as primary customer contact from onboarding through commissioning. Partnered with Supply Chain, Sourcing and Engineering teams to resolve specifications issues, delivery quality, optimize ROI, and ensure customer satisfaction. Negotiated customer-requested price and delivery changes with sales team Arranged witness tests. Reported financials including budgets, costs, margin, invoicing and receivable collections. Promoted change order growth. Developed and maintained project schedules.

Resume of Debra Forte: page two of two

Coordinated projects for customers in China, India, Italy, Saudi Arabia, France, Latin America, Canada, Australia, and Russia

Earned the business unit’s 2013 Fulfilment-5 Award for spearheading the program that led to a successful Administration of Quality Supervision, Inspection and Quarantine (AQSIQ) inspection involving 60 tests by Chinese witnesses. This win paved the way for the company to conduct business in the lucrative Chinese power industry

Achieved the company’s Change Order Award for outstanding performance among project managers within the division in generating additional revenue from change orders and upgrades; previously attained Above and Beyond Bronze Award for #2 performance in this category

Implemented continuous improvement through Six Sigma while serving as an internal champion for Lean processes

Used Prism to track, manage, and mitigate late delivery or margin risks; produced zero late delivery penalties for 2013

International Customer Support Supervisor (2008 to 2010)

Recruited into the company to leverage background in global sales operations to improve the customer experience for overseas business partners.

The Rockport Company, Canton, MA 2002 to 2008

American shoe manufacturer formerly a division of the adidas Group, now owned by New Balance Holdings

International Sales Operations / Account Analyst

Supported international distributors through order processing, deliveries, order status updates, and product information. Processed monthly buys; reconciled variances between forecasted and actual shipped inventory. Coordinated with Production Planning and Manufacturing in each country to ensure timely delivery of factory-direct orders.

Took on additional responsibility for pricing in 2005 Updated and maintained pricing and product information in SAP; Used Excel to track markup % and calculate customer discounts vs. list prices

Boston Gear, Quincy, MA 2000 to 2002

Offers a comprehensive selection of high-performance power transmission products

Customer Service Representative

Primary point of contact for distributors and end-customers, including incoming and outbound sales calls, and technical support on product knowledge and the use of the company website. Prepared quotes, took orders, and processed returned products for credit. Coordinated with Engineering, Manufacturing, and Sales to ensure complete, accurate, and timely resolution of customer issues.

EDUCATION & TRAINING

Eastern Nazarene College, Quincy, MA

Master of Science in Management

Suffolk University, Boston, MA

Bachelor of Science in Business Administration in Marketing

Project Management University: Certified Project Manager (equivalent to PMI’s PMP certification)

Six Sigma Green Belt: Project Phase Complete

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