***** ******* **** **. ***. ***, Richmond, TX ****7 832-***-**** acz4cw@r.postjobfree.com

LaTasha Ford

Objective

I am seeking a challenging career that will utilize my skills and knowledge for demonstrated organization, attention to detail, customer service, communication, critical thinking, and problem solving skills while allowing room for professional growth on my experience that I will bring to the work place.

Experience

March 2016- January 2017 Industrial Info Resources Sugarland, TX

Market Researcher

Conducted surveys and collect data using methods such as phone interviews, internet research techniques and review of industry publications

Reviewed, classify, and record survey data in preparation for computer analysis and client usage

Performed data entry into database and other clerical work as required for task completion

Collaborated with other researchers to implement and complete survey research

October 2014- March 2016 Hanes Geo Components Houston, TX

Office Assistant

Answered and transferring incoming calls accordingly on a multi-line phone system

Processing customer orders in person, over the phone and via email in a timely manner

Scheduling all outgoing and incoming truck deliveries

Managed warehouse product/material inventory

Answered customer sales inquiries regarding company erosion control products and service referrals

Processed customer check and credit card payments

General data entry with high attention to detail

Managed and reported all checks received and purchase orders to corporate office on a weekly basis

Followed all company confidentiality procedures and communicate with corporate credit department for new customer term accounts or inquiries

Managed and maintain customer base by following up with existing and prospective customers

Maintained office materials, supplies and equipment

Maintained all incoming/outgoing mail, and ups packages

June 2014- October 2014 Texana Behavior Treatment & Training Ctr. Rosenberg, TX

Applied Behavior Analysis/Trainer

Provided care and training for 2-3 children with autism daily who display a range of skill deficits and behavior challenges in a classroom setting

Taught skill training (language, self-care, fine motor skills, and toilet training)

Handled and managed child behavior challenges, such as aggression towards self and others

Prepared student daily activities, group projects, and maintained classroom supplies

Attended monthly employee meetings and training to meet all state regulations and guidelines

January 2010- June 2014 Twin Hill Corporate/ The Men’s Wearhouse Houston, TX

Customer Service Representative/ Quality Assurance Specialist

Received incoming calls from customers desiring to update and retrieve account status and or place new orders for business uniforms, formalwear or tuxedo rentals

Collected and processed customer payments over the phone while handling highly confidential information, while following strict company guidelines and confidentiality policies

Responded to email correspondence while providing outstanding customer service

Collected and audited data/information and communicate results to management

Made outbound business to business cold calls to schedule tuxedo appointments for business events

Made outbound calls to brides and grooms acquiring information tuxedo rentals and formalwear

Maintained 15-20 appointments scheduled per week

Conducted telephone survives about customer store experience after their appointment

General data entry with high attention to detail

February 2007- January 2009 Kaplan Test Prep & Admissions Houston, TX

Academic Operations Coordinator

Scheduled student classes while maintaining school budgets for off campus classes

Maintained office materials, equipment and student supplies

General data entry with high attention to detail

Assisted in the new hire process for tutors and classroom proctors, including running background checks and the initial interview process

General office duties (filling/bookkeeping, faxing, mail sorting)

Made outgoing calls to new prospective students to provide information on school services and schedule school tours

Managed and monitored international student visa reports

Skill Summary

POS/Cash System

Bookkeeping

Microsoft Word

Written Correspondence

Market Research

Data Entry

Management Operations

Microsoft Outlook

Scheduling

Sales/Marketing

Microsoft Excel

Customer Service

Education

1999-2003 (Diploma)

Benjamin Franklin Terry High School

Rosenberg, TX

References

References are available on request.

Contact this candidate