Hitesh

Salesforce Developer/Admin

acz4cb@r.postjobfree.com

203-***-****

PROFESSIONAL SUMMARY:

Around 8+ years of professional IT experience in Salesforce.com Development, Analysis, implementation including configuration and other activities

Good knowledge in understanding of CRM business processes like Data Migration, Campaign management, Forecasting, Lead management, Order management, Merging management, Account management and Case management

Sales force Certified Platform Developer I and Certified Sales force Administrator

Proficient in working with various phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects

2+ years of experience in Business Analysis

Excellent experience in Salesforce.com configuration in creating the custom Objects, various types of Custom fields, buttons, links, Record types, Pick list, Field Dependencies, Bootstrap, Page layouts, User Profiles, Work flows approvals and Validating Rules

Expertise in creating project documents likeSRS, Test Plan, Test case, BRD, FRD, and UAT Document.

Developed SOAP based requests for communicating with Web services

Experienced in SFDC Development implementing the APEX classes, Triggers, Batch Apex, Test Classes, S-Controls, Components, Reports, Web Services, Visualforce Pages, Components, Tabs, S-Controls, Reports, Analytic Snapshots and Dashboards

Proficient in implementing various module of Veeva-closed Loop Marketing (CLM), Co Browse, Engage, Veeva Vault and Approved Email functionality

Experience using App Exchange Applications like Dupe Eliminator, Marketo, Exact Target Marketing etc.

Experience in working with Databases like Oracle and MySQL

Hands-on working with large data values SOQL, SOSL, Aggregate and Dynamic queries and fine tune of queries in Apex Classes &- Triggers

Experienced in Steel Bricks and Oracle Big Machines CPQ implementation

Hands-on experience in developing User Interface with Visualforce pages and providing business logics using Apex

Hands-on experiencein using Bootstrap&Heroku

Expertise in developing and designing Custom objects, Page layouts, Custom Reports and Custom fields

Worked on Validation Rules, Workflows, and approval processes & developer user interface through Lightning Component

Integrated various outer applications with salesforce.com through Salesforce web services API

Experience in mapping and migration of data to salesforce.com objects and fields from legacy systems

Experience in customizing Salesforce CRM for generating web-to-leads and web-to-cases used Force.com, REST API Web services and outbound messaging for implementing web services to integrate External systems and websites

Experienced with tools like Eclipse, Data Loader, Work bench etc

Implemented Security and Sharing rules at object, field and record level for different users at different levels of organization

Deployment experienceusing change sets from Sand Box to Production

Well Experience in creating Business Requirement Documents

Experienced in migrating information from outer sources using various ETL tools

Extensive knowledge in managing Veeva,Veeva CRMand testing of new functionalities along with fixing the issues

Proficient in working with Instances ofSales Cloud and Service Cloud

Extensive exposure to Black Box testing, Smoke testing, End-to-End testing, Regression testing and User Acceptance testing (UAT)

Proficient knowledge in using SQL Server and Oracle PL/SQL for developing stored procedures, functions,Views, Triggers and Complex queries

Experienced with Page layout customization, page layout assignment based on profiles and created custom links based on requirement of the end-user

Worked with Subject Matter Experts (SME's) of different groups to gain detailed knowledge of the different systems and also to understand the cross impacts of the system by conducting meetings

Extensive knowledge in creating various Unified Modelling Language (UML)diagram like Use case diagram, Sequence Diagram and Activity Diagram

Expertise in Agile and Scrum methodologies and waterfall model

Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena

TECHNICAL SKILLS:

Salesforce Technologies

Salesforce CRM, Apex Classes & Apex Triggers, Steel Bricks CPQ, Oracle Big Machine CPQ, Custom controllers & Extensions, SOQL, Veeva, SOSL, Visualforce Pages / Components, Apex Web Services, Workflow Approvals, AJAX, HTML, XML Case Management Automation, Dashboards, Custom Objects

Force.com Tools

Force.com Eclipse IDE plug-in, Apex Data Loader, Force.com migration tool, Force.com Explorer, Workbench& ETL Tools

Languages

Apex, Java, .NET, SQL, HTML5, CSS, JavaScript, XML

Operating Systems

Windows Xp, Vista, 7,8, OS X

Database

Force.com, SQL server 2005/2000, Oracle 10g/9i, MYSQL, IBM DB2 for LUW(Linux Unix and Windows)

Configuration Skills

Workflow: time-dependent actions, field updates, email alerts, task

Creation and Custom Object development; Field creation, Page Layout

Creation/editing, Related list customization, Record Types, Field Level

and Object level security, role hierarchies, sharing models, SFDC

Project Management:

Agile,Waterfall

PROFESSIONAL EXPERIENCE:

News America Marketing, Dallas, TX Sep 2016 – Present

Sr Salesforce Developer/Administrator

Responsibilities:

Developed Visualforce pages using Apex for proprietary Salesforce application to track the flow of business

Used the Force.com plugin for Eclipse IDE to develop, enhance, test, and deploy applications on the Salesforce Platform

Managed change control for the SFDC application of both new functionality requests and environmental management

Experienced in managing processes for documenting, communicating and testing code releases from Sandboxes to Production environments

Experienced with Steel Brick CPQ for billing, invoicing, and subscription. And take control of sales process from Quote to Cash

Performed APP Exchange Integration of CPQ to configure and ensure accuracy related to pricing & quoting

Maintained CPQ tool updated with latest functionality by Installing Apttus CPQ releases.

Have a solid understanding of the Software Development Life Cycle (SDLC)

Strong development knowledge and experience in Service Cloud and Sales Cloud

Developed and maintained source to target data mapping document for ETL processes

Developed Apex Classes, Controller Classes and Apex Triggers depending on the functional needs related to the application

Performed routine review of code, configuration, data, and usage to ensure long term viability, integrity, and adoption

Implemented pick lists, dependent pick lists, lookups, master detail relationships, and Record Types to enforce data quality Setup Marketing Campaigns, Assignment rules, Web-to-Lead and Auto-Response rules

Participated in KT sessions for business users and other associates working with SFDC

Conducted Requirement analysis and Design Walkthroughs along with the designers, consultants and management staff

Worked on Account Management involving Integration with External Legacy System using SOAP based Web Service Callouts using TIBCO as the middleware

Worked closely with UAT team and SIT team in clarifying and resolving any issues while implementing projects

Tested custom built components of Salesforce system in sandbox and production environments to detect and deal with any issues before end users were let into system

Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer

Set up Salesforce to maximize marketing to keep pace with rapidly changing program operations and procedures

Customizing the Application version using Apex triggers, Visualforce pages and SOAP API for Veeva online

Review, identify and configure Veeva product enhancements and related items that fit the clients need

Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages for automating business logic

Hands-on experience in using New Lightning UI to bring Salesforce into the responsive UI era of web-based applications

Ample experience in working on various tools/technologies in CRM and BI domain. These include Veeva CRM (Salesforce), Force.com (Sales and Service Cloud), Veeva Vault, Informatica Cloud, Informatica Power center, Netezza, Oracle PL/SQL, SQL Server, Roambi, SSRS, Cognos, Business Objects, Oracle Apex and UNIX/LINUX

Worked with sales cloud modules such as Web-to-lead, Auto-response rules etc. on standard objects like Account, contact, lead, campaigns

Worked on service cloud modules such as web-to-case, Escalation rules, and Assignment rules.

Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields

Worked on setting up processes and standards for application design based on Hadoop

Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the data

Hands-on experience withInsurance and Telecom business models

Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informaticaon Demand

Used the Lightning resources for Salesforce app customization

Developed Test casesfor Unit Testing of the Mappings, and was involved in the Integration Testing

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Apex Language, Visual Force (Pages, Component & Controllers), Data loader, HTML, Workflows & Approval process, Tibco, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox.

UMASS, Amherst, MA July 2014 - Aug 2016

Sr Salesforce Developer/Administrator

Responsibilities:

Enhanced, debugged and maintained data driven web applications critical to the day to day operations of different departments

Performed the research and development tasks to design and implement new components to existing legacy systems or assisted with the migration to a .NET solution

Configured, deployed and supported virtual machines using VMware's V-Sphere

Strong experience in developing HIPPA-compliant applications

Worked closely with the Business Analysts within the Organization in order to integrate and merge two salesforce instances

Worked with the user group for requirement gathering throughout the planning and implementation

Designed various Webpages in VisualForce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Created and used Email templates in HTML and VisualForce

Implemented Single Sign-On (SSO) in multiple Salesforce instances using SAML 2.0 and OAuth 2.0.

Created several custom Objects, Custom tabs, validation rules, Auto-Response rules and approval processes

Worked on Change sets, Packages, Eclipse, ANT migration tool for deploying apps and several other components

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data

Developed Unit test class for Apex class and worked for improving code coverage

Worked on tools like Workbench, Data loader, Informatica&Cast-Iron for mass updates, import and export of data

Involved in Lead management, which is important part in HDD business and worked on workflows for updating leads based on the lead scoring from Eloqua

Familiar with the Use of Salesforce Automation like Approval process and Workflow rules.

Developed and deployed Salesforce.com reports and dashboards

Worked on complex data migration projects using Data Loader tool

Regularly developed Visual-Force pages based on the business requirements

Involved in gathering business and technical requirements for leasing quote automation and build the application right from the scratch and deploy it to production

Implemented service cloud module like case management automation (on Case Object) to track and solve customer's issues. Implemented Email-to-Case entry and manual case entry for entering customer's cases in Cases Tab

Used the sandbox for testing and migrated it to the Production post testing

Work with ETL team for data integration between MDM, Validation systems to/fromVeeva application on quarterly/weekly/daily basis. For instance, Alignments & Call Plan data

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML, Sandbox, ANT migration tool, Eclipse.

Aureus Group, Olathe, KS August 2013 – June 2014

Salesforce.com Developer/Administrator

Responsibilities:

Worked with security and sharing rules implementation at object, field, and record level for different users at different levels of organization

Experienced in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships

Hands-on experience in integrating Salesforce with ERP applications like SAP using Informatics-on-Demand

Involved in using lightning, process builder and workflows

Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements

Experienced in migrating data from legacy systems to Salesforce using Apex Data Loader

Integrated the SOAP/REST API based Web Services and Informatica on Demand for extracting the data from external systems

Integrated salesforce with angular-JavaScript

Experienced with python environment in writing the E-mail marketing system from the start

Designed and developed the mobile UI screens using JavaScript, Angular JS, JQuery, Html and CSS

Co-developed dynamic Ruby on Rails/HTML5 application highlighting numerous data visualization of web metrics

Maintain and support the objectives of current Customer Relationship Manager (CRM) and Apttus Configure, Price, Quote (CPQ) systems.

Designed various Automated workflow rules to keep applications moving quickly through the approval process

Customized Reports and Dashboards to give access to reliable, real-time recruiting application

Configured different page layouts and customized field level security of fields for different objects. Created page layouts, search layouts to organize fields, custom links, custom buttons, and related lists

Focal areas include Apttus CPQ as primary CRM/CPQ application for product configuration, program pricing and quote automation

Developed various junction objects and established many to many relationships

Developed Data structure, schema and Graphical User Interface (UI) for Databases using SQL and VBScript

Worked on developing UI/UX using Console and other Salesforce.com application screens that support complex business processes

Responsible for Testing - unit testing & integration testing using JUNIT

Performed the administrator role by creating roles, profiles and configured the permissions based on the organizational hierarchy requirements

Designed a responsive website using Bootstrap contents that fit different devices including mobile, tablet and desktop

Experienced with the Milestone PM model that helps track projects, milestones, tasks, blocked tasks, overdue tasks, time and expense budgets and a whole lot more

Executed User Acceptance Testing (UAT) and regression predefined test scripts

Participated in major and minor application releases and updates

Environments:Data Visualization, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules, JavaScript, Angular JS, Ruby, J-Query, HTML.

Essilor of America Inc, Dallas, TX Oct 2012 – May 2013

Salesforce Developer/Administrator

Responsibilities:

Developed custom code to facilitate reporting and enhanced security

Built e-Signature functionality leading to paperless transactions between users

Created, designed, implemented and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit the needs of the application

Designed and implemented dashboards and tailored reports for sales, ad ops, and finance departments

Performed Data maintenance

Integrated the Web Services for extracting the data from external systems, and used the sandbox for testing to ensure minimum code coverage for the application to be migrated to production

Facilitated the creation of test scenarios and test scripts

Developed Visualforce pages using Apex for proprietary Salesforce application to track the flow of business

Created custom objects and its related reports / dashboards to hide data access from other profiles across the organization

Added methods that can be called from Visualforce pages to Controller Extensions

Helped in the process of Integration using Web Sphere Cast Iron and Informatica cloud for data migration into the cloud

Collaborate with executives and managers to ensure Direct Connect get the most out of salesforce and improve business processes

Configured SFDC workflow rules, Approval process, Custom Objects.

Wrote Apex Triggers to implement business logic

Assisted in project proposal development

Worked closely with Program Business Analyst to translate business needs into functional system requirements

Developed Approval process for the application by implementing custom formulas in different stages of approval

Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them

Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects

Developed email templates which pulls all the data from the customer record

Performed the activities like insert, update and delete and export using apex data loader

Maintained processes of .csv import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard

TESCO, Bangalore, India April 2010 - Aug 2012

Salesforce Administrator/Analyst

Responsibilities:

Gained understanding of Object Oriented Design (OOD), MVC, multi-tier architectures and distributed architectures

Experienced in working on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform

Administrated and monitored the company’s Salesforce CRM application

Proficient knowledge of Governor limits and experienced in optimization of existing code in according to the governor limits

Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT)

Created new custom objects, assigned fields, custom tabs, components, custom reports

Experienced in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports

Performed Data Analysis and migrated data from SQL Server database to sales force

Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements

Involved in Merging various accounts and maintaining Public Groups

Worked closely with team members to optimize existing products in order to keep up with the competition

Performed Risk Analysis and Cost Assessment for the implementation of new projects

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among them

WNS Global Services,Hyderabad, India August 2008 - March 2010

Salesforce Business Analyst

Responsibilities:

Gathered & Prioritized Requirements by building a Prioritized Requirements Matrix

Analyzed comprehensive all relevant Business Processes and Work-Flows

Developed and managed comprehensive Project Management Plan

Delivered Project Charter

Analyzed the corporate-level technology stack for integration into proposed system

Co-ordinated with Onsite Supervisor and Managers, for related process requirements to finalize the deal

Involved in negotiating client development, as part of a Project Budget team

Conducted client meetings to develop requirements for customer needs

Prepared Master Requirement Sheet with requirements and corresponding technology

Reviewed requirements and technical proposals, with Time Estimation service lines based on necessary analytics.

Created Page layout for custom object as well as standard objects for respective Profiles

Auditing for data quality and training for users to increase quality usage

Involved in preparation of configuration steps document for Admin Team

Interacted with the end users for testing the application

Contact this candidate