Customer Service/Administration

Amey C. Phillips

Toronto, ON. M*L *K* • 416-***-**** • **********@******.***

http://linkedin.com/in/ameyphillips

CUSTOMER SERVICE REPRESENTATIVE/ ADMINISTRATION

Dynamic, results-driven customer service professional with a passion for exceeding expectations through effective communications, applying innovative solutions and time management. Energetic and experienced manager with proven leadership and administrative skills. Thrives working independently or as a member of a team to ensure optimal business success.

KEY STRENGHTS

Client Relations • Accounting • Health and Safety Assurance • Document Control • Data Entry

Management Reports • Sales • Employee Leadership • Inventory Control • Operations Management

Microsoft Office Suite • Client Needs Assessment • Administration Skills • Quick Books

PROFESSIONAL EXPERIENCE

Public Storage, Toronto, ON

Relief Manager 2015-2017

Successful in professional endeavors with the largest Canadian Mini-Warehouse Facilities providing storage solutions/customer services. Property management operations include business administration, property maintenance and maximizing merchandise sales. Various locations-G.T.A

•Manage day to day operations; tenant services, administration tasks, up-sell merchandise and reception duties. Schedule and confirm appointments. Complete Management summary reports. Tenant vacates and collections. Inventory count control, supplier deliveries and unit activities.

•Process and present legal tenant leases. Insurance addendums. Data entry via (SSM) software. Document tenant correspondence. Microsoft Word, spreadsheets and Outlook proficient. Maintain electronic and manual filing systems. Email, mail (in/out box) and Website inquiry management.

•Manage ledger accounts which include invoices and accounts payable/receivable. Daily bank deposits. Delinquent tenant collection calls. Submit daily/weekly/monthly accounting summary reports.

•Monitor and document property operations. Conduct regular facility audits includes fire, elevator and sprinkler system inspections as per code. Report facility repairs to maintenance staff to ensure optimal property safety and appearance. Proper access control.

•Research and submit competition reports to ensure market value above 90% occupancy; Trends in the industry. Received #1 in Ontario “Quality Facility Award 2015 “Toronto DuPont Ontario location.

Continued

Amey C. Phillips

Toronto, ON. M1L 1K7 • 416-***-**** • **********@******.***

http://linkedin.com/in/ameyphillips

SRT MED STAFF, Toronto, ON

Personal Support Worker 2001-2013

Traveled within the Greater Toronto Area working within a diverse community to provide personal care and assist with activities of daily living (ADL). Implementation and documentation of care plans as directed by C.C.A.C. Assisted seniors, the disabled and terminally ill to help facilitate patient health, comfort and safety.

•Built positive client relationships by identifying and supporting client needs. Assisted clients with personal care, medications and household management, specific to assigned individual care plans.

•Managed confidential client files and accurate documentation to facilitate effective patient care and protect patient privacy. Report any physical/mental changes in client status to Supervisor.

•Booked client appointments with physicians, Wheel Trans, and activity programs to support patients’ physical and social well-being. Provided respite care services for care-giving family members.

•Aided in the development of new and improved client services support as per individual care assessments’ to help clients achieve optimal health, independence and dignity.

PEPPERS EATERY, Scarborough, ON

Assistant Manager. 1995-2001

Proven, extensive knowledge in organization and efficient time management gained as an Assistant Manager in the hospitality industry. Supervised day to day operations of restaurant and bar includes hosting, serving and food preparation. Demonstrated operational abilities- multi-tasking in a sales driven environment.

•Operations included handling of daily cash balances, event coordination and opening and closing procedures of establishment. Built and maintained relationships with vendors. Inventory control.

•Planned and coordinated special events from private parties to professional functions resulting in successful guest experience and optimal food/bar sales. Oversee quality assurance.

•Supervised staff of ten plus employees in training and development to meet the highest standards of guest services and time efficient operations. Educated and trained staff to ensure a clean and safe work environment. Coordinated employee schedules to ensure optimum availability.

•Collaborated with staff/management to increase productivity, maximize profit by providing knowledgeable and courteous guest service. Encouraged staff with optimism and high morale.

EDUCATION

Practical Nursing Diploma Program. George Brown College Toronto, ON.

Certificate-Pathway to Practical Nursing. George Brown College Toronto, ON.

Diploma-Personal Support Worker. Centennial College Scarborough, ON.

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