Customer Service Administrative Assistant

***@*****.*** *** SE Jackson #* Roseburg, OR ***** 541-***-****

EXPERIENCE

Ford Childhood Enrichment Center 1140 College Rd, Roseburg, OR 97470

Student Parent Retention Specialist June 2016 – present

Provide academic and financial aid advice to students, assist students with navigating the college campus, manage CCAMPIS grant including awarding student parents, create reports to communicate information to several departments on campus, create student planners to give students a plan for success, processes student evaluations, facilitate classes to assist with Life Skills for students, find solutions to problems with students to ensure success, handle confidential information.

Ford Childhood Enrichment Center 1140 College Rd, Roseburg, OR 97470

Administrative Assistant Sept 2015 – June 2016

First point of contact, check all visitors entering building, answer multi-line phones, responsible for tracking attendance and filing report regarding USDA, keep office organized, maintain employee files, maintain student files, maintain office supplies, sorts and distributes mail, process CCAMPIS recipients, assist parents with scheduling of child care, give tours of facility, explain services to potential students, help parents navigate their student banner, process contracts, manage staff when Director is gone, assist with breaks, interact with other departments and UCC staff, assist Director in rewriting of employee and parent handbook, research solutions of various problems assist Director with any additional needs.

Adapt 548 SE Jackson Roseburg, OR 97470

Resident Assistant Aug 2014 – Dec 2016

Assist with resident care, oversee activities of residents to ensure safety and care, enforce rules of facility, transport residents, coordinate activities weekly, and maintain cleanliness of facility, progress noting all activity as well as any concerns. Taught life skills to residents including how to interview, creating resumes, how to create a budget, taxes, etc.

Bloom Marketing 1801 Liberty Dr. Bloomington, IN 47401

Licensed Agent Jan 2014 – Mar 2014

Answer phones, data input, assist individuals with choosing a healthcare plan including explaining the Affordable Care Act and how it may affect the individual, selling MDWise health insurance plans, enrolling individuals in healthcare, assist with provider choice, process health risk surveys, collect payments, call transfers, direct callers to resources, handle customer issues within scope

Forest Glen Senior Residence 200 SW Frontage Rd. Canyonville, OR 97417

Assistant Administrator/Resident Care Coordinator Oct. 2011 – Nov. 2012, May 2013 –Sept. 2013

Produce monthly newsletter including some advertising, assist with producing brochure, assist with events, manage office supplies, answer multi-line phones, handle all HR matters including hire process, maintain employee files, process background checks and drug tests, coach employees, ensure resident safety and prosperity, AP/AR, work in all departments if needed including Marketing, Assisted Living, Front Office, Dining, Housekeeping, Maintenance, monitor resident assistants and med aids to ensure proper resident care, write and deliver quarterly service plans, manage reports, maintain apartments, advertise and sell apartments, coordinate with other agencies for proper placement of residents and resident care, hold employee meetings.

Aflac PO Box 762 Glide, OR 97443

Independent Licensed Agent Nov 2012 – May 2013

Business to Business sales, held educational meetings, consulted, advertised product, sold product, processed claims

Seven Feathers Casino Resort 147 Chief Miwaleta Ln. Canyonville, OR 97417

Guest Services Manager Jan 2010 – Jul 2011 Front Desk Supervisor Jan 2007 – Jan 2010

Front Desk Lead Nov 2006 – Jan 2007 Front Desk Agent Oct 2006 – Nov 2006

Manage several departments including Valet, Recreation, and Concierge, Coordinate Events, Ensure Guest Satisfaction, answer phones, reports including budget, scheduling, room and package sales, create unforgettable experiences for each guest. Set up, organize, and coordinate events.

Citi Financial 3720 SW Hall Blvd Beaverton, OR 97005/ 780 NW Garden Valley Blvd Roseburg

Senior Customer Service Rep. Aug 2003 – Jul 2006

Answer phones, data input, make credit decisions, write loans, sell insurance, collect payments, process claims, monthly reports, floating branch manager, meet quotas

EDUCATION

Umpqua Community College

Pre-Nursing; will graduate Spring 2017 with Associate of Transfer

University of Phoenix

Business Management

Southern Oregon University

English Education/Music

ACCOMPLISHMENTS & SKILLS

• Excellent Time Management and Organizational Skills

• Strong Customer Relations

• Able to Multi-Task in Fast Paced or High Stress Situations

• Compassionate, Friendly and Professional

• Computer Proficiency- Microsoft Office, Microsoft Outlook, Word, Excel, Pages, Numbers, Power Point, Publisher, Java, Softheon, Maestro, Health Rules, Chrome, Explorer, Safari, Mac

• Data Entry/ Word Processing and Typing/ 10-Key

• Proficient Writer and Editor

• Produced Newsletter for Forest Glen and Edited Monthly

• Created and Organized Wine Tasting Events for Seven Feathers as well as coordinating other events

• Skilled Interviewer

• Excellent Verbal and Written Skills

• Voice of the Employee for Citi Financial

• Employee of the Month Seven Feathers

• Helped create and facilitate Go Green Program at Seven Feathers

• Skilled Trainer

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