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Microsoft Office Customer Service

Location:
DeFuniak Springs, FL, 32433
Posted:
May 03, 2017

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Resume:

Jacob Fletcher

Senior Maintenance Supervisor - **7 Military Police Company

Defuniak Springs, FL 32433

acz4a2@r.postjobfree.com - 850-***-****

Proven manager and Military Veteran with a secret security clearance and 20 years of proven experience in the United States Army. Accomplished measurable results while leading teams of 10-130 in a dynamic, fast

- paced environment. Possesses a comprehensive background in logistics, personnel management, safety mitigation, and asset allocation / planning derived from conducting domestic and global operations in Germany, Iraq, S. Korea, Kuwait, and Afghanistan. Managed risk upon multiple lines to protect assets, property, and equipment valued over $1M while exceeding the expectations of senior leadership. Possesses extensive knowledge in logistic analysis, transportation operations and office administration. Recipient of multiple awards for outstanding performance and professionalism. Selected by The Department of the Army for promotions to up to E-7, Sergeant First Class. Documented numerous times for performing in the top 10% consistently throughout career.

• Operations Management • Human Resources experience • Logistics Operations

• Leadership • Training and Development • Customer Service

• Data Analysis • Policy Implementation • Microsoft Office / Typing Willing to relocate to: Nashville, TN

Authorized to work in the US for any employer

WORK EXPERIENCE

Senior Maintenance Supervisor

527 Military Police Company - 2016 - Present

• Supervised, trained and ensured the safety and welfare of a team of 12 personnel resulting in 6 promotions, monitored thousands of company supply transactions and readiness reports, resulting in an increase of readiness ratings from 95% to 98%.

• Managed, kept accountability and improved inventory systems for $500K worth of company equipment computers and vehicles with 0 losses or damages.

• Maintained a detailed tracking system of maintenance and dispatching records in accordance with Army regulations and policies, achieving 100% inspection ratings.

• Ensured fleet operating centers were safe, within local, state laws and policies and hazardous materials were stored according to OSHA, EPA and DOD regulations, resulting in 0 workplace accidents with an overall 100% safety rating.

Maintenance Control Supervisor

412 Aviation Support - DE - 2014 - 2016

• Oversaw the training, safety and welfare and accountability of 130 personnel within the organization, trained soldiers on multiple events to include convoy operations, rifle marksmanship, physical training and security.

• Monitored supply, maintenance readiness reporting transactions, test measurement, modification work orders, warranty repairs, and wheeled vehicle recovery operations for 5 remotely dispersed offices; commended for his superb multi-tasking abilities.

• Maintained the readiness of over 400 pieces of diverse wheeled vehicle and support equipment consisting of over 200 armored vehicles, 178 trailers, 35 generators and various ground support equipment valued in excess of $1M

• Responsible for all financial transactions for the aviation battalion, approved all purchases and turn in of repairable equipment. Saved the unit over $50,000 by expediting turn in items and managing quality control. Center Command and Assistant Manager

US Army Recruiter - Baltimore - Baltimore, MD - 2011 - 2014 area; led a team of 14 recruiters. Increased the centers enlistment contracts by 50% while also boosting the teams morale.

• Determined applicant eligibility, counseled applicants on employment programs, prepared job announcements via social media resulting in over 40 enlistments into the United States Army.

• Selected over seven of his peers as lead recruiter for the engagement team to direct and position recruiters in the primary targeted market to support the recruiting operations plan Equal Opportunity Leader

LogisticsSupervisor / PlatoonSergeant 32 Transportation Company - Fort Carson, CO - 2008 - 2011

- Fort Carson, CO 2008 - 2011 (2009-2010 Afghanistan)

• Trained 30 employees on numerous tasks to include consideration of others, equal opportunity, prevention of sexual harassment in the workplace, diesel engine maintenance, physical fitness, map reading and navigation and recovery operations.

• Managed imminent danger routes and convoy manifest to and from numerous load transports throughout the United States, S. Korea and Afghanistan.

• Mentored 26 personnel for promotion resulting in 8 promotions and 1 battlefield promotion

• Served as Equal Opportunity Leader for the company; mediated eight informal Equal Opportunity complaints, which resulted in amicable resolution for concerned parties

• Supervised high-risk events such as rail-load operations, joint readiness training and combat deployments. Recovered 12 disabled vehicles while taking enemy fire in various locations in RC-East Afghanistan.

• Responsible for the readiness, dispatching and movement of 60 Palletized Load System vehicles and 9 Mine Resistant / Ambush Protectant vehicles worth in excess of $1M Team Leader

596 Maintenance Company - 2005 - 2008

Biological, and Chemical Team Leader / Instructor

596 Maintenance Company - 2006 - 2007

2006-2007) Iraq

• Trained 14 employees on recovery of disabled vehicles during multiple training exercises; resulting in the recovery of 10 combat related disabled vehicles. Selected to be the Nuclear, Biological, and Chemical Team Leader / Instructor.

• Assigned as the company movement officer; responsible for all the logistics of the company's equipment, Organized the shipment and acceptance of the company's equipment from various worldwide locations, valued at over $1 million dollars.

• maximized the use of new technologies to increase efficiency through quick and accurate fault diagnosis; resulted in over 700 repairs, enabling combat power projection EDUCATION

AA in General Studies

Columbia Southern University - Orange, AL

2014-04 - 2018-09

High School in High School

Brown County High School - Nashvile, IN

1994-08 - 1997-06

SKILLS

MAC, MICROSOFT OFFICE, MICROSOFT WINDOWS, MS OFFICE, SAP, Leadership Development, Career Development

LINKS

https://de.linkedin.com/in/jacob-fletcher-7840a6104 MILITARY SERVICE

Service Country: United States

Branch: US Army

Rank: Sergeant First Class

1997-07 - 2017-07

Commendations:

Bronze Star Medal, Meritorious Service Medal, Army Commendation Medal (5), Army Achievement Medal (5), Good Conduct Medal (6).

ADDITIONAL INFORMATION

TECHNICAL SKILLS

Software: Microsoft Office

Operating Systems: Mac / Microsoft Windows / SAP-WINGUI Human Resources experience



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