RAYMOND PIÑON

657-***-****

acz49y@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

WAN Engineer with strong work experience - skills include vast knowledge of networking topologies inclusive of LAN/WAN and Voice (IP/TDM) networks, with strong exposure to SD WAN/Cloud (SaaS/PaaS/IaaS) design knowledge. Telecommunications knowledge includes MPLS, VPLS, Private Line, Ethernet and TDM. Voice technologies include SIP (G.711 & G.729a), Converged IP (G.711 & G.729a) and Layer 3 Routing protocol experience inclusive of BGP, BFD, OSPF, EIGRP, RIP2 and Static Addressing. OSI L1/L2/L3/L4 troubleshooting knowledge. Extended work experience includes UTM (IDPS, WCF, FW, DDoS Mitigation, etc.), Strong Authentication & Authorization.

Current duties consistently demand the use of strong communications skills on an interpersonal and technical level. Business skills also include excellent writing and technical writing abilities, and successful client interaction, good business relationship and quality management habits.

WORK EXPERIENCE

Verizon Communications Jan ’08 to Present

Senior Sales Engineer

Responsible for the day-to-day technical field support of the XO Sales Team include assisting in moving opportunities through the sales process by utilization of technical and communication skills.

Assist Sales Representatives with product/services presentations

Designs viable complex voice and data network sales solutions, including preparation of network topologies, technical specifications, and assist with strategic pricing

Work closely with business partners and alternate carrier transport networks for purpose of designing & engineering WAN business solutions

Assist Sales Rep with finance proposal models, and assemble required data

Interface with customers to determine technical requirements and expectations

Complete customer technical site surveys on all XO communications products/services as used by Service Delivery and Operations

Evaluate and expand/correct/amend all orders prior to submittal

Develop and deliver appropriate ad-hoc training for sales market to include new product & technologies

Engage in mentoring activities with technical support staff

eLoyalty Corporation Apr ’07 to Jan ‘08

Principal (Solutions Engineer)

Developed relationships with targeted individuals in selected Cisco Regions

Participated in initial data gathering and lead qualification

Assisted in building fluency with assigned Business Developers to position Converged IP Network Solutions, overall Converged UCCE Solutions Framework and potential to generate leads through development of regional Cisco relationships

Generated Hardware/Software Bill of Materials via the Cisco Dynamic Configuration Tool / Multi-line Configurator

Submitted UCCE Solutions packages to Cisco A2Q teams for architecture design evaluation and approval

Lead or major contributor to RFP Response Development

Recent courses taken includes; Cisco IP Telephony (Part I and II), Cisco Intelligent Contact Manager (ICM) 7.0 Boot Camp, Cisco IP Contact Center (IPCC) Enterprise and Cisco Customer Voice Portal (CVP) Implementation v4.0

Guidance Software Oct ’05 to Apr ‘07

Security Engineer

The primary responsibility as a Security Engineer (SE) was to assist the sales representative in all technical aspects of the sales process. Worked with the sales team in a pre-sales role to develop and position solutions involving Guidance Software products that met the prospective customer’s needs and requirements. Articulated and demonstrated the Guidance Software solutions, and positioned products relative to competition. This included performing these discussions and demonstrations to a wide-ranging audience that sometimes encompassed highly technical and business sensitive attendees such as “C” level management.

Activities included, but were not limited to, internal and external conference calls, presentations, technical demonstrations, proof of concept trials, responding to RFI and RFP’s, troubleshooting, speaking engagements, trade shows, internal training as well as other sales types of activity.

Aspect Software Aug ’01 to Aug ‘05

Senior Solutions Consultant

Manage and support all technical sales processes for pre-sales and post-sales of national accounts in direct partnership with Aspect Software Account Executives. This included network design, technical product presentation, product training, and support of product trials within assigned territories

Aspect Software product knowledge of EnsemblePro, Aspect ACD, Rockwell Spectrum, Aspect eWFM, Aspect CSS, Unison, Conversations, Aspect DataMart, Aspect Analyzer/Optimizer, Aspect Quality Management

Primary goal is to maximize product and service revenues in assigned "accounts" and geographic territories, while maintaining a high level of customer satisfaction.

Technical relationship was assumed with the account for pre-sales technical support in association with the Account Executive, who assumes overall responsibility for the relationship.

Other duties involved sales engineering support with strategic alliances on channel sales.

TECHNICAL SKILLS

Infrastructure & Communications :

Internet Access, Collocation, Fiber Optics: SONET & DWDM, Converged Services (Broadsoft IP products : TDM (ISDN PRI and Analog) SIP.

VPLS, MPLS, MTNS, Ethernet, Ethernet-Hub, VoIP, SIP

Fiber Networks: On Net, MetroE, Long Haul, International Peering,

Alternate Carrier experience: Vanco, Global Crossings, AT&T MetroE, AT&T Opt-E-MAN, Verizon VZI, Verizon Business, NEF, SCE, Cox Communications

Fiber Network Peering: Saavis, AT&T, Equinix, One Wilshire, Cox, Global Crossings, SCE, Latisys

Internet Browsers: MS Internet Explorer, Mozilla and Google Chrome

Hardware Platforms: Cisco, Ciena, Juniper, Hatteras, Adtran

Network Routers and Switches: Cisco, HP, Dell, IBM, Ciena, Hatteras, Juniper

Enterprise IP PBX: Cisco CallManager/CUCM/CUBE, Avaya IP Office, Avaya CM and ShoreTel

Automatic Call Distribution (ACD): Cisco ICM, Avaya, Nortel Symposium, Aspect ACD and Rockwell Spectrum

VoIP: Cisco, Nortel Networks, Avaya, ShorTel and Asterisk

Routing Protocols: BGP, RIP2, HSRP, OSPF, IGRP, EIGRP

Failover: BGP, Weighted Routes, BFD

Load Balancing: HSRP, VRRP

Technical Courses Taken

Cisco Intelligent Contact Management Boot Camp (ICM) 7.2 (May 18, 2007)

Cisco IP Contact Center (IPCC) Enterprise (May 24, 2007)

Cisco IP Telephony Parts I and 2 V4.1 (June 8, 2007)

Cisco Customer Voice Portal Implementation V4.0 (July 20, 2007)

Interconnecting Cisco Networking Devices Part 1 & 2 (ICND1 & ICND2) v1.0

Certifications & Training: Cisco CCDA, SSCA, RackSpace CloudU, CCNA (In Progress), Ciena DWDM Networks and CISSP (In Progress)

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