Shanikqua T. Williams

**** ******* ****** ******* ****, IL 60409

acz49b@r.postjobfree.com

Cell: 630-***-****

OBJECTIVE:

Resourceful and Multi-Talented Hotel crew member able to work in diverse areas. Proficient in picking up new procedures and tasks quickly while elevating customer service standards in every role. Personable and friendly with guests, and colleagues alike. Background in restaurant, front desk and Housekeeping areas.

HIGLIGHTS:

Customer Service

Telephone Skills

Detailed - Oriented

Accurate & Efficient

Follows Protocols

WORK EXPERIENCE

Red Carpet Inn

South Holland, IL 2011 – 2013

Front desk / Housekeeping

Checked guests in and out of hotel, nothing special room requirements or additional charges to be added to final bill.

Following hotel procedures and protocols and ensuring issues were resolved.

Coordinated across hotel departments including security, and housekeeping, to handle requests.

Completed end of shift reports and closed station properly.

Essence Suits 2013 – 2014

Orland Park, IL

Housekeeping

Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing.

Ensure all rooms are cared for and inspected according to standards.

Notify superiors on any damages deficits and disturbance.

Check stocking level of all consumables and replace when appropriate.

South Holland Inn 2015 – 2016

South Holland, IL

Front desk

Greet guest and patrons as they arrive.

Ask for identifications and ensure that the provided credentials are accurate.

Refer guests to appropriate departments to resolve complaints or provide suggestions.

Balance cash at the end of the shift and general accounting reports for the benefit of the next shift.

EDUCATION Golconda Job Corp BUSL: Certificate Employability Skills General Studies – Thornton Township – 07/2013

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