Technical Writer/Analyst

PROFESSIONAL SUMMARY

Technical writer with expertise in creating and organizing content for developer and end user audiences.

Consultant and FTE in commercial and custom software for business, avionics, consumer electronics, network operations.

APIs, SDKs, and online, print, and embedded content for software solutions, including installation, configuration, code coverage, management summaries, network support, processes, SOPs, tutorials, UAT, wikis, workflow diagrams.

PROFESSIONAL EXPERIENCE

Technical Writer, WIC Project IT Solutions, cQuest, Olympia, WA March 2016 – May 2016

Upgrade legacy content to new CMS, resolve XML/HTML issues, UAT sample queries & returns. Standardize client- and role-based content, create template style guide for layout, procedures, and related workflow.

Windows 10, MS Office 2010, CSS, HTML, UltraEdit, RoboHelp 2015, Citrix RD. (health.hawaii.gov/wic/)

Technical Writer, Costco Corporate, Issaquah, WA Jul 2015 – Sept 2015

Create framework and populate cross-functional, integrated library for Pharmacy Services teams migrating from Windows to Google. Gap analysis, online glossary, best practices and SOPs based on available legacy content. Create annotated tutorials using all G Suite features including embedded references, role-based access. Collate, verify and update daily pricing from suppliers, report and resolve anomalies in queries, return data, documents.

G Suite, MS Office, shell scripting, Windows 7 and UNIX. (www.costco.com/pharmacy/drug-directory-main)

Technical Writer, UW Medicine IT Services, Seattle, WA May 2014 – Oct 2014

Create SDK for REST web services: usage, filters, syntax, sample JSON output and UAT. Create role-based procedures for internal master database screens and processes. Create executive overview and workflow diagrams for data collection from external partners. (see webservices.uwmedicine.org/api/clinic)

Bootstrap, MS Office 2010, SharePoint, SQL Server, TFS, UltraEdit, Visio, and Visual Studio, Windows 7.

Technical Analyst, AT&T, Redmond, WA Nov 2013 – Feb 2014

UAT to verify and update online content for developer portal (developer.att.com): REST APIs, SDKs, code samples in cURL, PHP, Ruby, Java, and C#. Create and edit SLAs, processes, roles and responsibilities, workflows.

Alfresco Crafter, Confluence, GitHub, HP ALM/QC, JavaScript, LaTeX (Lyx/MiKTex), svn, XAML, XML

Technical Writer III, Google, Kirkland, WA Feb 2013 – Sep 2013

Create document repository from diverse content for versioned product releases for digital rights management and streaming video software. Build end-to-end API references and administrator guides with feature descriptions, samples, install and configuration options, and firmware process.

Convert from MS Word and Excel to G Suite web site(s), documents, and sheets, and dashboards. Create hyperlinked master glossary to manage standardization of terms and definitions. Hyperlink documentation and releases, using context-sensitive conditional text for backward compatible documentation for specific versions and clients. Enhance cross-team visibility (dev, test, release, product support) via automated scripts and web forms to sync repository with bug reporting tools, developer sites, and project status tools. (see widevine.com)

G Suite, buganizer, HTML 4/5, iOS, Mac OS X, Android, Windows 7, XML.

Senior Technical Writer, UBmatrix (EDGAR Online), Bellevue, WA Mar 2008 – May 2011

Content owner of online and print product documentation and samples for XBRL financial reporting software. Build user, administrator, and developer guides and workflows for tagging, validating, extracting, and transforming financial data for reports to SEC, FDIC, and international financial institutions. Create modular tutorials and sample content for API/SDK functions, sample UI, and add-in software. Manage and publish javadoc, downloadable samples, and tutorials based on new releases and W3C changes to XBRL taxonomies (US GAAP, UK GAAP, IFRS, HMRC, UK GAAP, IASB). Document command line tools, web services, database architecture documentation and UAT. (www.ubpartner.com/downloads/Report_Builder_Datasheet.pdf).

Camtasia, CSS, eclipse, Firefox, IE, HTML, IIS, Irfanview, MS Office, Rally, RoboHelp 5-8, Safari, SharePoint, Sybase, TeamTrack, TortoiseSVN, UltraEdit, Visio, SourceForge Wiki markdown, Windows, XAML tree view, XBRL, XML, XSLT.

Project Analyst Lead, Microsoft, Redmond, WA Jul 2007 – Jan 2008

Collect tools and processes and build SharePoint library of best practices for Windows 7 engineering teams.

Devise standards, style guides, editorial review processes, content management, and naming conventions.

CSS, Office 2007, SharePoint Designer, RoboHelp, Source Depot, Visio, Vista.

Business Analyst ADP, Bothell, WA Apr 2007 – Jun 2007

Compile and standardize SOP language, payroll processing tasks, notification and escalation rules for offices nationwide. Document exceptions, process improvements, system training issues, distribution lists.

MS Office 2002, MS Word, MS Outlook, MS Excel, eRoom.

Technical Writer, Expedia, Bellevue, WA Nov 2006 – Jan 2007

Create build process documentation and developer/test/RTM handoffs for Data Services Group, including coding standards, scripts, stored procedures, notification and escalation, data feeds, usage, and version control.

Perl, SQL, Confluence, SharePoint, MS Office, Perforce, VSS.

Data Analyst, Farmers (FNWL), Mercer Island, WA Aug 2006 – Oct 2006

Inventory and catalog automated input, output, and distribution for 1200+ internal management reports.

JCL, TSO, RMDS jobs, MS Office 2003, MS Excel, MS Word, Lotus Notes.

Technical Writer, Harland Financial Solutions, Bothell, WA Sep 2005 – May 2006

Create context-sensitive field/screen help, end user and administrator documentation for thin client and server operations for residential loan origination software (see http://www.dh.com/product/mortgagebotlos).

Adobe Acrobat, CSS, FrameMaker, HTML, MSTP, RoboHelp, SnagIt, TeamTrack, MS Office 2002 and VB macros, .NET, UltraEdit.

Instructional Designer, WA State Department of Personnel, Olympia, WA Aug 2005 – Sep 2005

Document new implementation of HR database in SAP. Devise boilerplate, templates, and macros for procedural tasks. Collect and edit screen capture video-to-text. Train HR authors in use of Word and macros.

InfoPak, MS Office Suite 2003, MS Word VBA, SAP.

Technical/Business Analyst Consultant

Microsoft, Issaquah, WA Create procedures, use cases for campaign software Apr 2005 – Jun 2005

Port of Seattle, Seattle, WA Inventory IT software and system Feb 2005 – Mar 2005

Microsoft, Redmond, WA Master planning and account forecasting Sep 1995 – Feb 1997

McCaw Cellular, WA and OR Billing operations, network operations Aug 1994 – May 1995

Claves Verlag, Thun, Switzerland Design and implement inventory management system Apr 1985 – Apr 1986

Technical Writer Consultant

Honeywell, Bellevue, WA HW Qualification templates & training Sep 2004 – Jun 2005

WA State Dept. of Transportation, Lacey, WA PS8/PDIS training manuals Jul 2004 – Sep 2004

WA State Dept. of LNI, Tumwater, WA Emergent enterprise system software Mar 2004 – May 2004

Universal Avionics Systems R/D/E, Redmond, WA Hardware qualification and SOPs Oct 1997 – Jun 2002

Real Networks, Seattle, WA Document feature updates for public Sep 1997 – Oct 1997

Attachmate, Bellevue, WA Online help for Extra! Host Access Mar 1997 – Jul 1997

TriPath Imaging, Redmond, WA Auto-PAP clinical trial documentation Mar 1994 – Jul 1994

Microsoft Consulting, Bellevue, WA Kitsap Schools, UAL custom software May 1993 – Oct 1993

Microsoft, Redmond, WA NT 3.0 DDK, MS Office help (MSTP) Mar 1992 – Nov 1992

Boeing Computer Services, Bellevue, WA Enterprise network management Dec 1990 – Jun 1991

TECHNICAL SKILLS

Content acquisition: Adobe Captivate, Camtasia, Crystal Reports, SAP InfoPak

Collaboration software Agile Lifecycle Management, Confluence, ERP, GitHub, HP ALM, Perforce, Product Studio, PVCS, Raid, Rally, RequisitePro, SharePoint Designer, StarTeam, svn (Tortoise, SourceForge) TeamTrack, Vantive, VSS

Content Publishing: Adobe Acrobat Pro, Alfresco Crafter, FrameMaker (3 to 8), G Suite, IIS, Interleaf, javadoc, Publisher, RoboHelp (5 to 2015), Word (to Office 2016), WordPress

Databases: dBASE III+, MS Access, Oracle, Remedy, SQL Server, Sybase, SYSTEM 2000

Developer tools: Visual Studio, eclipse, G Suite, Windows Presentation Foundation

Graphics: Adobe Photoshop, FullShot, MS PhotoEditor, Paint Shop Pro, PowerPoint, SnagIt, Visio (BlueSky to 2010)

Hardware: Personal CE (Apple, HTC, LG, Motorola, Samsung, Windows), DEC, HP, IBM and NeXT, Macintosh, PLC, SUN Solaris, VAX, PC

Markdown languages: bootstrap, GitHub, man, troff, SourceForge, troff, Wikipedia

Markup languages: CSS, geocode in Excel, HTML (1 to 5), JSON, LaTex, SEO, XAML, XBRL, XML

Platforms: Android, iOS, Mac OS X, RHEL, UNIX, Windows (DOS 1.1 to Windows 10)

Programming languages: C, C#, C++, FORTRAN, G Suite, Java, JCL, ODBC/OLE, Perl, SQL, TSO, Visual Basic, VBA

Web development: ASP, Bootstrap, Dreamweaver, FrontPage, G Sites, HomeSite, JavaScript, JSON, SOA, XML Spy

EDUCATION and TRAINING

Fundamentals of Content Management (DITA) Rockley Group Seminar, Bellevue, WA

Web/UI Design Cascadia, Bellevue Colleges, Bothell, Bellevue, WA. Java Programming, JavaScript, Photoshop, Dreamweaver, Home Site, VBA

Technical Writing for Business Universal Avionics, Redmond, WA. FrontPage, HTML, Quality Systems

Schema and Query for Administrators Remedy Training Center, Mountain View, CA

CAD design, Computer programming Boeing Training Center, Seattle, WA. APTAC, dimensioning and tolerances, JCL, TSO, SYSTEM 2000 database. Off-hours studies in aerodynamics, BASIC, COBOL, FORTRAN, Italian, and German

Overseas Employment UW, South Seattle CC, Seattle, WA. Italian history, oceanography, technical writing

Pharmacy, Chemistry Oregon State University, Corvallis, OR

Online samples link. Hardcopy samples available for face to face interview.

Since September 2016, I have been involved in family issues regarding cancer care for a parent, who passed away 31 January 2017. I am very interested in reentering the work force.

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