CHARLISSA C. CRENSHAW

Columbia, MD *****: 443-***-**** acz45k@r.postjobfree.com

SUMMARY OF EXPERIENCE

Over 9+ years as Professional Project Coordinator, Administrative Assistant highly organized, self-starter, positive attitude, multi-task, skilled and competent professional with extensive experience communicating, supporting senior level executives and directors. Appreciate learning new software. Certified in Fiber Optics and Electronic components. Completed course work for Cyber Security A+, Network+ Certification, Cisco Network and Cisco Router & Switches (CCNA) coursework. Exceptional telephone communication, fast learner and customer service experience. Open to new ideas, “I can do” attitude, public speaking and team player. Proficient in the following software programs:

Certified Microsoft Office Specialist I using:

Microsoft Office Suite:

Microsoft Word

Microsoft Excel

Access (Entry level)

Power-point

Outlook

MS Windows Operating Systems

Siterra Database

Knowledge of MS Project

Some Knowledge of Clarity (Binder)

Cadence

Guardian

Timberline

Share Point

Oracle -Q (Deal)

Radar (POEF 1)

Automatic Software license (ASL)

Central Ticket System (CTS)

Lotus Notes

WORK EXPERIENCE

Web Support 12/2016- Present

Kforce – Kaiser Permanente- Fulton, MD

Assist customer with unlocking their account, resetting Passwords, registration in KP.org.

Calibrate member accounts for privileges

Follow (healthy) HIPAA policy for members

Assist with recovery of emails, Rx and doctor medical records

Assist with phone numbers to member service in different regions

Answer phones and transfer to appropriate point of contact

Customer Service/ Sales -Training 10/2016 – 11/2016

Protocol – Laurel, MD

Cold calling residential customers

Assist customers with fixed rate on their BGE bill

Assist with inbound/outbound calls

Provide customer with 90 days fixed rate guaranty/ price protection

Read terms and condition of agreement per -state

Administrative Analyst - contract 03/2016 – 07/2016

Toyota Finance – Owings Mills, MD

Make cover pages for retail and lease agreement

Research contracts in Carlos Database

DMS mail sorting process, DFT Helds process,

Track and update time in system

Test and apply skills in procedures for agreements

Assist others in work load

Contract Specialist/Project Coordinator/ Consultant - contract 08/10/2015- 02/2016 Oracle – Columbia, MD

Create New Customers Legal Entity/Franchise set-up

Create Change of Ownership, Opportunities, Deals and Request ID's

Tracked, monitored, managed accounts documents on Excel data spreadsheets

Assist in training events, taking meeting minutes, Managing calendars

Research license agreements and POEF 1 forms

Managed time sheets in Provade database

Create, manage templates

Researched database for Repository Contracts number/ expiration dates

Track/ answered telephones from customers

Good listener, analyze request, Assist associates with work flow

Knowledge of Web Quote/CPQ, Register agreements

Production Event Helper - contract 05/01/2015-05/03/2015

Ajilon/Under Amour – Baltimore, MD

Assist with sale production set-up

Unpack boxes, steam clothes, assist everyone

Coordinator/Data Entry - contract 04/06/2015 -04/9/2015

JMA/TMOBILE – Columbia, MD

Input of data into computer

Develop Excel spreadsheets for survey entries documents

CORE 1 Assistant – work study 08/24/2014-03/2015

Howard Community College – Work study– Columbia, MD

Assisted special need students teaching basic, security personal skills and services computer skills.

Performed as a liaison, coordinator with Professors assisting with lab and classroom assignments.

Project Coordinator/Business Support/Consultant/Office Manager 08/2011-03/2014

ZOT, INC - Columbia, MD

Assisted in recruitment of qualified, skilled candidates with security clearances for scheduled phone interviews, setup job interviews with managers, build and maintain applicants pipeline through (clearance jobs, social site), assist in hire of help in the office.

Maintained and updated contacts documents, skills, emails and other contingent employee information. Tracked, monitored, managed accounts payable documents, receivable documents on Excel data spreadsheets.

Communicate weekly office status reports to upper management, always maintain confidentiality

Aid in negotiating health care benefit, setting up meetings with employees and Aetna insurance.

Sync my calendars to CEO and President for meeting, interviews, travel arrangements and pickups

Assisted with facility related work orders. Assist in planning training events with Global Knowledge at sites, assist with managing, planning, office budget with CEO.

Manage calendar/verified Chief Operating Officer Plane arrival to and from Maryland office.

Sent reminders to all employees to submit time cards documents at the end of pay periods.

Obtained supplies for office inventory with assistant from co-worker.

Kept accurate records of inventory documents, purchase orders and sales receipt.

Greet visitor’s/document visitor entries/exits for office building and maintain security of office building.

Set up meetings/events at the office, bank payroll deposits, and update accounts documents: receivable and payable spreadsheets.

Administrative Assistant/Dispatcher - contract 09/2010- 07/2011

Randstad/PCME/ACI - Columbia, MD

Scanned, copied shipping control manifest documents

Accurately recording this information on an Excel spreadsheet.

Convert data documents into graphs for presentations.

Submit certificate for accreditation and tallied doctor survey forms.

Assisted in set-up of Power point presentation for weekly meetings.

Tallied surveys documents from educational accreditation programs. Update/monitor time and signatures of deliveries in database.

Communicated with drivers via telephone and document any problems in database.

Project Coordinator (contract position) 10/2008-10/2009

Smart Link Mobility - Hanover, MD

Research sites with fixed asset code in Guardian database. Updated, scanned NEPA compliance packages for new build sites

Tracked, monitored excel spreadsheet for purchase orders documents and meetings minutes’ updates, managed document control

Verified, assisted finding mobility site address, account information in Siterra database for AT&T

Investigate and researched owners of cell site.

Confirm utilities ownership documents and accounts in Cadence database.

Monitored and updated tracker information in the Central Ticket System (CTS).

Project Coordinator/Administrative Assistant (contract position) 06/2008-08/2008

Goodman Networks - Columbia, MD

Uploaded audit document information and construction drawings into Siterra database.

Great communicator, provided photos and completion schedules to field technicians.

Managed time sheets in Oracle database, answered telephones and ordered office supplies.

Updated weekly trackers for mobility sites.

Assisted field technicians/co-worker with project completion.

Project Coordinator/ Administrative Assistant 08/2007-03/2008

FMHC Corporation - Columbia, MD

Updated Plant Manager with progress reports and forecasts, payment and supplies for Sprint project. Provided photos, completion schedules for field techs on BaWa 4-G cell site projects.

Updated tracking, logging and maintenance of purchase order numbers through Excel spreadsheets. Assisted co-worker with invoices and billing in Timberline database when needed. Assist with office project budget for weekly forecast with Plant manager.

Standardized delivery processes by driving Microsoft Project compliance through project managers with best resource tracking, budgeting and scheduling procedures.

Monitor office furniture sales. Closed/shut down office and shipped computers and other office equipment and receipt documents to Chicago.

Administrative Assistant for Military - contract 10-2006-06/2007

Innovation Employee Solution/ contract for SAIC - Columbia, MD

Scanned military medical records documents to correct files.

Monitor and maintain privacy of military health records.

Maintain confidentiality with health records. (Fingerprinted, photo and background check)

EDUCATION/CERTIFICATION

Pathway to Cyber Security for A+, Network+ and CCNA Course work: Howard Community College

Certificates received for MS Office Specialist: Howard Community College

Fiber Optics: Howard Community College

Monitor Tech certification: Laurel Beltsville Hospital

Owned /bonded and operated: Charlie’s Cleaning Service

Department of Aging: (Howard County) Care Giver to Dimension/Diabetes and COPD patients

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