Andrew G. Way

*** **** ****** ******

Chula Vista, CA 91911

acz456@r.postjobfree.com

502-***-****

SUMMARY

Talented System Administrator and Infrastructure Engineer with 10+ years of experience in Information Technology. Managed teams of technicians up to 23 people. Has a solid background in customer support including Tier I, Tier II and Tier III environments, equipment migrations and deployments, team leadership, and managing Window Active Directory Domains. Adept at mastering new technologies and operating systems. Effective instructor and communicator with strong technical documentation skills. Designs and implements data backup and disaster recovery plans. Excels at being able to determine the root-cause of an issue, pin-point a solution, and implement it with limited interruption or delay. Veteran – United States Air Force.

EDUCATION

Bachelor of Science in Information Technology January 2016

South University – Savannah, GA

Associate in Science in Business Management

Park College - Fairborn, OH

Associate in Science in Administrative Management

Community College of the Air Force – Fairborn, OH

CERTIFICATIONS

CompTIA – Security+ April 2017

CompTIA – A+

CompTIA – Network+

Operating Systems

Application Systems

Network

Windows Server 2003, 2008, 2012 R2

Windows Exchange 2007

DUO VPN Remote Desktop

Windows Vista, XP, 7, 8, 8.1, and 10

Symantec Endpoint Protection

AS400 – IBM Mainframe

HP Unix

VMWare / DameWare

PGI GlobalMeet / JoinMe

Linux Red Hat

Symbol Bar-Code Scanners

Expesso / Impravata Single-Sign-On

Panasonic Desktop Scanners

SCCM Imaging Solutions

Alternate Resource Service (ARS)

Apache User Management

Remedy & ServiceNow Ticketing

PACS / RIS

Microsoft Office 2010, 2013, and 365

(Word, Excel, PowerPoint, Project, & Visio)

EXPERIENCE

VACO Healthcare – Brentwood, TN (Contractor to Community Health Systems – “CHS”)

Infrastructure Engineer – Technical Lead February 2016 to December 2016

●Leader of the team responsible for the upgrade and deployment of critical Electronic Medical Record systems for entire hospital markets. Each market consists of at least two hospitals of over one hundred beds each. Responsibilities include:

oAt 14 different hospitals, I assessed items such as; personal computers, printers, and peripheral devices, to determine their compatibility with the new Electronic Medical Record system or if they would be considered obsolete and need replacement

oCoordinate with Corporate and Local Management for funding and purchase of replacement equipment

oDevelop and implement a SQL database recording all asset information for replaced and deployed items

oAssure all legacy applications that are not becoming obsolete will function effectively after the equipment replacements or upgrades

oDesign and Implement a plan for replacement of obsolete equipment including a production timeline and resource (personnel) requirements

oProvide technical consultation to the Network Architect designing the system and migration plans.

oCoordinate with associated teams to assure completion of deployment and infrastructure updates on time and within budget

oManage overall team assignments and workload

oIncorporate migration of IBM mainframe systems to include improved performance, enhanced user security, and data security systems

VACO Healthcare – Brentwood, TN (Contractor to Community Health Systems – “CHS”)

Identity Management Engineer – Team Lead September 2014 – February 2016

●Leader of a team of technicians responding to audit findings related to the HMA Hospital System acquisition by Community Health Systems (CHS). The project includes:

oImproving findings by Deloitte & Touche Auditors from “Major Findings” to “Minor Weaknesses" saving CHS corporation over $10 Million in fines and lost revenue

oRemediation of 75,000 user accounts to bring them into SOX (Sarbanes/Oxley) compliance

oEstablishing policies and processes to maintain accurate user account management

oWork with 11 sites to bring their 10,000 user accounts into the corporate Windows active directory domain

oImplemented an updated Administrative security system for the IBM mainframe to reduce unauthorized modifications and to bring them in compliance with corporate standards

oLead and conduct informational meetings with 75 Information Technology (IT) Directors and leaders to keep them updated on project progress and activities

oCreate and present training material on issues relating to the projects we are implementing

oDevelop processes for implementation of Roles Based Access Control (RBAC) systems for eleven hospital organizations including approximately 10,000 employees

VACO Healthcare – Brentwood, TN (Contractor to Community Health Systems – “CHS”)

Systems Lead Engineer September 2013 – September 2014

●Leader of a team of technicians for the Meaningful Use II, Windows 7 Deployment, and MEDHOST Electronic Medical Record systems for Emergency Departments upgrade projects at multiple CHS hospitals. The projects include:

oManage a team of up to 15 technicians per site

oInterface with local IT Directors and hospital leadership to assure all deployments were conducted with the highest professionalism and least patient impact

oReplacing over 2,000 computers in 5 different hospitals over the course of 4 to 6 weeks each

oAssured inventory management procedures were completed for old and new computers

oDesigned and set up training rooms for each site to include up to 30 training computers, Leader station computer with projector, and a network classroom printer

oIn one night, the team would shut down all computer operations for the Emergency Department, replace all computer equipment, verify operations, and have their systems fully functional in less than 12 hours

VACO Healthcare – Brentwood, TN (Contractor to Community Health Systems – “CHS”)

Single-Sign-On (SSO) Engineer March 2012 – September 2013

●Part of a team of 4 technicians to install and implement the Espresso or Impravata Single-Sign-On solution for CHS hospital. This project involves:

oInterface with local IT and hospital management to validate the number of computers involved

oRegister users accounts in Windows Active Directory for the Single-Sign-On system

oMethodically install Single-Sign-On in clinical areas of the hospital

oTrain all affected users in the function of the program

oCreate and use training material that was specific to the local system

oTrain local Information Technology staff in the implementation and support of Single-Sign-On

oVerify inventory asset management for all equipment

New Age Technologies – Louisville, KY (Contractor to Kindred Health Systems)

Technical Project Manager September 2011 – January 2012

●Manage Information Technology project through New Age Technologies as a contractor for Kindred Healthcare Systems at diverse locations throughout the United States, The projects involved:

oSupervised up to 12 technicians at a site.

oAssigned to 3 different sites involving up to 300 computers per site

oConversion of personal computers to approved Kindred hardware and support systems

oAssured all computers were within HIPAA regulations

oInterfaced with local IT and hospital management for all facets of the project

oDeveloped project plans, budgets, time schedules, travel plans, and training materials

oProjects were completed on time and under budget

Kentucky Transportation Cabinet – Frankfort, KY

Resource Management Analyst III July 2003 – September 2011

●Infrastructure engineer for server administration and management for over fifty servers.

oMember of the project team to construct a 125,000 square-foot office building that became the headquarters for the entire Cabinet

oFound cost savings of over $250,000 in construction costs by streamlining the design and implementation of the access security plans

oManage server maintenance, installation, replacement, and application migrations on 40 physical and virtual servers

oDevelop and implement data backup/recovery plans

oDesign and institute disaster recovery plans for the data center and twenty-five satellite locations throughout the state

oProject Manager for the installation of the building access security system for a six-story office building. This system included security on the building entrances and closed-circuit television monitoring systems

oSupervise a team of six technicians monitoring the building security and access control systems

●Asset management analyst and controller for over $20 Million in assets for the department statewide

●Provide consultation and direction to other state agencies on increasing user security and compliance with state and federal requirements

OTHER PROFESSIONAL EXPERIENCE

Henry County Public School System

Substitute Teacher – New Castle, KY

1/2003 – 7/ 2003

Alternative Resources Corporation (ARC)

Installation Technician – Dayton, OH

10/2002 – 1/2003

Electronic Data Systems (EDS)

System Administrator – Kettering, OH

1/1990 – 10/2002

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