Customer Service Software Developer

Anthony Knoll

Software Developer

I have decided to make a change in careers after 20 years in the retail industry. I decided to go back to school and learn computer coding and web development and couldn't be more excited about the change I have decided to make.

************@*****.*** 303-***-**** Anthonyknoll.tech Developer Experience

12/2016 - Present Lehi, UT

Software Developer

Slate Development

Completed all assignments and tasks in a timely manner Attend Morning Standup Meetings

Completed rebuild of SwingAway.com App in a timely manner Submitted code every day for approval

Dealt with lots of debugging

Tasks/Achievements

Personal Projects

Devise

Git hub for code submitting and merging of branches Deploying App to Heroku

Building an Image Uploader and connect it to Amazon S3 system Ecommerce website using Spree gem

Adding product pages and making a functional Nav Bar Bootstrap for features and Customizing

JavaScript, HTML, Ruby

Ruby Gems such Devise for authentication

Bootstrap for styling and how to override the base styles RSPEC for testing, Growl Notifications, Twilio API Added Admin Users and worked on Admin dashboard

Angular 2, with multiple servers running at one time Bootstrap 4 for styles and customization

Rails 5

Typescript as another form of JavaScript

MY Portfolio (02/2017 - Present)

SwingAway App (12/2016 - Present)

Overtime (11/2016 - 11/2016)

Proposal App (12/2016 - 12/2016)

Education

09/2016 - 12/2016 Lehi, UT

Computer Coding/Web Development

Bottega Tech

Ruby HTML

CSS Rails

Java Bootstrap

Courses

Skills

Ruby Rails

Bootstrap CSS

HTML JavaScript

Work/Achievements

Store Manager

Store Manager / Owner Operator

EZ Pawn (05/2011 - 04/2017)

Jumping Jack Cash (06/2003 - 05/2011)

* Manage and develop 10 or more TM's in my location

* Interviewed, hired and trained new quality customer service reps

* Provided weekly and monthly reports to upper

management

* Addressed customer feedback, negative or positive

* Improved the quality of service and increased revenue in the store

* Grew company from 2 to 7 stores within 5 years

* Ranked the #1 store in UT out 10 stores

* Promoted many TM's to Management from my location

* Effectively communicated with Team Members to

maintain clearly defined expectations

* Effectively managed departmental expenses to stay within allocated budget

* Improved service quality and increased sales

* Passed yearly inventory audits

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