Sales Information Technology

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PATRICK DANIEL WILSON

*** *** ********** **. ******-Varina, NC 27526 acz444@r.postjobfree.com 410-***-**** TECHNOLOGY AND OPERATIONS MANAGEMENT

A Technology Executive with a proven record of accomplishment managing technology, consulting at the senior executive level, providing strategic technology advice and possessing extensive experience in support management, managed and cloud services, strategic direction and business continuity.

Demonstrated capacity to manage business and technology.

Customer service oriented.

Experienced in Cloud Computing, SaaS, Mobility, and Managed Services.

Experienced in disaster recovery and business continuity planning.

Track record of successful contract negotiations.

Comfortable communicating at all executive levels of the organization, both technical and managerial.

Involved in the community through volunteering.

CORE COMPETENCIES: Consultative Sales, Support Management; IT Department Management; Technical Staff and Data Center Management; Cloud – SaaS/IaaS/PaaS; Hosted VoIP, Managed Services; Co-Location; Consultative Sales; Sales Engineering; Business Needs Analysis; Risk Assessment; Disaster Recovery Planning; Contingency Planning; Facilities Management; Budget Creation and Management; Business Reporting; Acquisition Due Diligence. EXPERIENCE

TECHNOLOGY ASSOCIATES, Cary, NC 2016 - present

vCIO/InSight Advisor

The Insight Advisor position ensures that customers of Technology Associates have a solid technology plan and budget based on alignment with the specific goals and strategies of each customer. The vCIO speaks with business owners and managers, understands business strategy and planning to provide direction in the best interest of the customer. The vCIO typically works directly with customer staff and management both at the customer’s site and remotely. Responsibilities:

Attend quarterly InSight Technology meetings with client base.

Assist customers with business and technology decisions.

Build and Design solutions, develop quotes and proposals, generate NRR.

Complete project plans and project reviews.

Provide weekly updates on project billing and status.

Build relationships with operations and technical staff.

Provide vendor management on behalf of the customer.

Negotiate and analyze contracts.

INNOVATIVE, Inc / AiNET, Inc. 2015 – 2016

Senior Technology Sales Executive

‘Hunter’ sales person for a growing and successful strategic technology firms providing managed services, data center, cloud and network integration to commercial customers in the Baltimore and Washington DC metropolitan area.

ACCELOVANCE, Inc, Rockville, MD 2014 – 2015

Director of Technology

Accelovance is a CRO and SMO (operated under the name Optimal Networks) in the US, UK and China. Joined Accelovance to return to operations as their first Director of Technology. Senior technology leader responsible for the planning, organization, analysis, and execution of all technology initiatives for Accelovance divisions and employees around the world. Provided information management services for the company to maximize the effectiveness of data collection, processing and reporting as well as identifying technology solutions that facilitated operations and client service. Responsible for defining and solving all user requirements, developing and implementing computer applications and installing solutions.

Responsibilities:

Designed, developed, and implemented comprehensive technology solutions to ensure user needs were met and data was processed according to Accelovance specifications and requirements.

Performed analysis of current technology platforms and future needs. Evaluated the effectiveness of current systems and offered solutions that supported the business.

Performed technology due diligence on prospective acquisitions and managed their on boarding.

Reviewed client contracts, negotiated technical requirements. Performed remediation of audits.

Reviewed and audited current and possible future vendors to ensure they met the requirements of our contractual agreements.

Maintained and controlled spending.

MINDSHIFT TECHNOLOGIES, Sterling, VA 2010 – 2014

Sales Director – Maryland and the Mid-Atlantic

Responsible for new client sales primarily in the Philadelphia, Baltimore, DC and surrounding areas for a leading cloud, data center and managed service provider. Provided new sales development and built strong business relationships in the SMB marketplace based upon trust, technical consulting and providing value. Listened to the client’s needs and developed a true partnership with the client by providing the proper solution.

Key Contributions:

Finished at 98% of quota, carried the largest quota allotted to managed services sales for mindSHIFT.

Opened three new major accounts in Maryland in my first twelve months.

Responsible for prospecting, identifying and qualifying customers through networking, leveraging personal contacts, following up on company generated leads and cold calling.

Attended numerous networking events, conferences and tradeshows to build relationships and create new business opportunities.

Built trust with clients to continue the relationships and grow additional monthly revenue.

Tracked sales progress and leads in CRM.

Acted as a consultant to clients, assisted in technology decisions using my previous technology management experience.

BROWN ADVISORY, Baltimore, MD 2008 – 2010

Manager of Information Technology

Provided management of all IT operations for Brown Investment Advisory and Trust Company. Our scope of work was to provide network support and desktop application support. In addition, the team supported remote offices in Bethesda, Washington, New York, Boston and London. Was also responsible for the creation of all IT policies and procedures, as well as audit remediation. Key Contributions:

Managed all aspects of IT support and network administration for 230 users.

Created a full suite of policies including the Acceptable Use Policy and Security Policy.

Managed the migration from Exchange 2003 to Exchange 2007 including full replacement of all hardware.

Managed the upgrade of Symantec Enterprise Vault.

Renegotiated vendor contracts and pricing.

Implemented technology in a new office in Boston.

Completed the mitigation of the 2008 audit.

Restructured Help Desk procedures.

Created the departments first Strategic Plan for 2009.

Presented audit findings to the partners.

GOODWILL INDUSTRIES INTERNATIONAL, INC. Rockville, MD 2004 – 2008 Director of Information Technology Operations

Provided management of all IT operations at the Member Services Center of Goodwill Industries International. Provided data center support and software hosting services for our Goodwill members and the main office. Hosted two SQL based applications developed in house. One, a web based client tracking system, the other a knowledge sharing and online learning portal. Hosted our public website

(www.goodwill.org), our internal intranet and five other websites for Goodwill organizations around the US. The operations group was also responsible for the internal network, telecom, applications, and user support for approximately 115 users.

Key Contributions:

Created and managed the operating budget and capital budget, coming in on target each year.

Provided monthly status and uptime reporting to the CIO on all systems and projects.

Successfully renegotiated vendor contracts saving the organization money while adding services.

Managed the conversion to Microsoft Server 2003 and the implementation of a SAN solution.

Implemented a contract moving the organization to a managed security model.

Authored and completed the organization’s HIPAA Security Policy.

Created and maintained policies and procedures.

Presented at organization wide Information Technology conferences.

Performed Disaster Recovery testing.

Provided disaster recovery services to member Goodwill organizations.

Successfully completed ISO9000 Lead Auditor training as the organization moves toward its goal of conformity to the ISO quality standard.

GAMES WORKSHOP AMERICA, INC. Glen Burnie, MD 2002 – 2004 Director of Information Technology – North America Managed the IT department for a UK-based manufacturer and retailer in the US and Canada. This included internal support and network administration, programming and development, as well as the retail POS systems at 74 stores. Supported regional offices in Memphis, Los Angeles, Chicago and Toronto in addition to the main office in Glen Burnie, MD. Responsible for all hosting for the company’s websites and online stores worldwide. Responsible for hosting for operations in twelve countries using a data center in Ashburn, VA with a back up site in London. Key Contributions:

Managed a department of 7 members providing IT systems and infrastructure support for the US and Canadian sales companies, as well as the web hosting infrastructure for all other countries.

Managed the complete rebuilding of the corporate network from NT/Novell to Windows 2000/2003.

Managed the implementation of Tradewinds POS system in the US and Canada

Managed the re-structuring of the network to facilitate the addition of 4 remote offices in the US and Canada, as well as 75 retail locations

Restructured the I.T. Department to focus on both internal and remote customers

Developed new systems and processes that allowed greater access to information from remote offices, sales offices and the retail chain.

Managed the implementation of Cisco IP phones throughout the corporate office and remote offices.

Managed the implementation of a SharePoint document portal. SYLVAN LEARNING SYSTEMS, INC. Baltimore, MD 1998 – 2001 Director of Center Technology – Sylvan Learning Centers Information Technology Manager – Sylvan Education Solutions Managed the support desk and engineering staff for the Sylvan Learning Centers and the Sylvan Education Solutions Centers. Responsible for supporting a testing and tracking application at 850 Sylvan Learning Centers. Responsible for all IT support at 80 corporate owned properties and 140 centers built into public schools. Support was handled both via phone contact and by sending out field engineers. When available, remote assistance technology was also used. Key Contributions:

Managed an 8-member Help Desk serving 850 centers nationwide.

Managed the hardware, software, and network support of 80 corporate owned Sylvan Learning Centers and 140 Education Solutions Learning Centers.

Supervised 3 Second Level Technicians and Logistics Coordinators.

Built and maintained annual budgets for technology for the Learning Center division and the Education Solutions division, a combined total of 2.5 million dollars.

Managed the reorganization of multiple IT departments into one department.

Created the new role of Logistics Coordinator for all new center openings, center closings, moves, rollouts and project implementations.

Performed due-diligence on new center acquisitions and conversions.

Generated R.F.P.s for technical consulting services for the division. EDUCATION

University of Maryland Baltimore County

FOCUS ON MANAGEMENT INFORMATION SYSTEMS

MEMBER – LAMBDA CHI ALPHA FRATERNITY/PHI DELTA ZETA CHAPTER COMMUNITY INVOLVEMENT

Author and Blog Founder – AutismChallenges.com

Former Council Member – Special Education Citizen’s Advisory Council, Carroll County, MD Member and Treasurer– Glyndon Volunteer Fire Department – BCFD Station 40 Board Member – BOX 234 Association, Police and Fire Special Services Unit – REHAB156 Member – Carroll Technology Council

Member – Carroll County Chamber of Commerce

Member – Autism Society of America, Parent Member

Coach – Westminster Soccer Academy

Coach – Westminster Baseball Association

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