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Customer Service Professional Experience

Location:
New York, NY
Posted:
May 04, 2017

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Resume:

Barbara Lawson-Kildare

*** *. **** ****** ● Brooklyn ● New York ● 11203

Telephone: 347-***-**** ● Email: acz43h@r.postjobfree.com

Professional profile

Highly skilled administrator with Over 16 years of professional experience in both the private and public sectors. Possesses superior organizational skills and strong interpersonal skill.

Has the ability to cultivate and maintain professional relationships for business development.

Proven track record in providing excellent Customer service.

Focused on company goals and objectives.

Work Experience:

Solid Waste Management Authority

July 2011 - October 2016

•Managed 11 staff members

•Ordered supplies

•Processed and approved time sheets

•Supervised contractors

•Prepared weekly reports

•Trained new hires in various functions

Guardian Life Limited

Life Insurance

January 2002 - September 2010

•Recruited new clients to develope clientele.

•Interviewed prospective clients for information on financial resources and physical condition to determine coverage needed.

•Explained features, advantages and disadvantages of various policies to promote the sale of insurance plans.

•Customized insurance plans to suit individual customers.

•Ensured that policy requirements are fulfilled.

•Calculated premium and establish payment methods.

National Water Commission

April 1986 - November 2002

•Developed and deliver through customer representatives, improved customer relations resulting in timely complaint and resolutions.

•Daily management of 60 staff members comprising of commercial and operation department.

•Prepared action plans to treat and distribute potable water to 8000 customers and also treat and dispose of waste water.

•Developed and monitor strategies aimed at enhancing the water meter reading process.

Education

High school diploma from Morant Bay High school - Jamaica, West Indies.

Certificate in Business Studies - University of the West Indies School of continuing studies - Jamaica, West Indies

Skills

Proficient in Microsoft Office.

Excellent interpersonal and organizational skills.

Excellent communication and customer service skills.

References

Will be furnished upon request.



Contact this candidate