ERIC GREEN

Durham, NC *****

(***) *** – ****

acz42y@r.postjobfree.com

www.linkedin.com/in/eric-green-941361122

PROFESSIONAL SUMMARY

Hospitality Management and Military Officer with a Secret Security Clearance and more than 13 years of proven ability to interact and collaborate with multiple levels of management and diverse cultural audiences. M aintained 100% accountability of millions of dollars of government equipment and managed a computer lifecycle replacement program. Possess an in-depth knowledge of securing and maintaining computer networks that support high level government agencies. Possess a working knowledge of Microsoft OS, Active Directory, Exchange and Windows servers. Basic knowledge of networking TCP / IP, routing, firewalls and applications. Possess extensive knowledge in Restaurant Management with a passion for outstanding customer service and satisfaction. Performed onsite installation and training of services staff on point of sales software and hardware systems. Career supported by specialized technical military training, a Bachelor of Science in Mathematics and an Associate of Science in Hospitality Management.

● Restaurant Management

● Team Building

● POS Implementation

● Portion / Labor Controls

● Training and Development

● Budget Management / P&L

● Information Management

● Desktop Helpdesk Functions

● Network Security / CompTIA

CAREER HIGHLIGHTS

● Responsible for the accountability, maintenance, and safe operation of $25M worth of military equipment while managing an annual operating budget of $500K.

● Oversaw the desktop and network support services for US Army of government computer systems. Verified the imaging, accreditation and migration of systems from one network to another.

● Successful bar and restaurant ownership that averaged over $900k in yearly gross sales and one year of high volume experience, with $87-$95K weekly gross sales. I was responsible for all general management duties to include, but not limited to legal, financial, ordering/ receiving inventory, cost percentage quotas, marketing, staffing and training. PROFESSIONAL EXPERIENCE

UNITED STATES ARMY / ARMY RESERVE – Fort Bragg, NC Feb 2008 – Present Director of Communications and Information Technology Managed 80 personnel team of technically trained specialist who provides customer based helpdesk functions, making sure to resolve all computer, software and network issues. Monitors and manages information system security programs; prepared and write the signal annex of unit operations orders, operations plan, and command policies.

● Managed a network with over 150 computers, 200 printers and associated peripheral equipment valued in excess of

$1.5M. Setup and maintained Video Teleconference Systems and other Network Collaboration Software (Sharepoint).

● Coordinated and integrated all high-level military actions in conjunction with the Branch Chief; conducted extensive research, coordination and actions as needed. Acted as a liaison with numerous high-level external organizations.

● Measured and maintained the effectiveness of all internal and external processes, providing timely, accurate and complete reports on the operating condition of the organization. APEX INC./ AGILYSYS INC – LAS VEGAS, NV Dec 2016 – Mar 2017 POS Implementation Specialist (Contractor)

Perform onsite installation and training services for implementation of Agilysys point of sale software and hardware products. Consult with Project Management regarding operational needs and configuration of systems to support customers.

● Made recommendations to utilize full advantages of Agilysys product line while maximizing operational efficiencies.

● Prepared training materials and conducted training sessions for service staff. Live monitor operations by providing end user assistance for the various business cases where the Agilysys product line is implemented.

● Worked with Project Management to manage project risks and establish effective communication plan for escalation process; provide solutions for issues resulting in project scope change. ERIC GREEN, PAGE 2

CAROLINA ALE HOUSE – Raleigh, NC Feb 2016 – Dec 2016 Assistant General Manager (Front of House/ Bar)

Maintained 100% accountability of entire assigned kitchen inventory; conducted weekly inventories to ensure proper levels were stocked.

● Improved customer satisfaction ratings from 75% to 95% by implementing innovative skills in food preparation as manager of carry-out area of dining facility operations.

● Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.

● Ensured that all events and food preparations were compliant with the strictest government quality and safety standards.

● Scheduled staff hours and assigned duties, coordinating assignments for cooking personnel to ensure an economic and timely preparation; established safe and efficient guidelines for personnel performance and customer service. BIG SHOTS ENTERTAINMENT SPORTS BAR AND GRILL – Fayetteville, NC Jan 2008 – Aug 2015 Owner / President

Planned, coordinated and directed all bar and restaurant operations; maintained ServSafe Certification and ensured consistency of food and beverage presentation and maintained the overall physical appearance of the restaurant; responsible for the ordering of all food and beverages products.

● Led the daily inventory management, forecasted food prep, projected sales and Cost Percentage Quotas; prepared weekly Profit and loss statements and tax documents.

● Planned the for the Hiring, training, scheduling and termination of all staff; prepared and wrote menus, employee guidelines and policies.

● Ensured that personnel were North Carolina ABC trained on handling, serving and legal ramifications of alcohol service.

● Coordinated entertainment such as Bands, DJs and other entertainment for customer enjoyment; responsible marketing and promotions to include radio, paper, web and social media marketing. UNITED STATES ARMY (Active Duty) – Global Locations Sep 2005 – Jan 2008 Information Technology Systems Manager

Monitored and managed information system security programs; reports security incidents and formulates and applies corrective security procedures; coordinated with US Army 3rd Special Forces Command and Coalitions Forces to ensure the operational demands for state of the art automation support are met.

● Managed a network with over 750 computers, 200 printers and associated peripheral equipment valued in excess of

$2.5M; researched and purchased of all automation, audio/ visual information hardware and software.

● Planned and managed administration, and maintenance of computer systems, data networks and resources, and data processing equipment supporting 1,200+ personnel in support of secure and non-secure local area networks, email, Internet, on-line storage; digital voice services; and tactical command post shelters.

● Supervised a staff of 40+ employees who account for, operate, maintain, upgrade or replace, and protect communications and automated information systems (AISs) and equipment worth $12M. EDUCATION / CERTIFICATIONS

Bachelor of Science in Mathematics – Morris College Associate of Science in Hospitality Management – Fayetteville Technical College CompTIA A+ Certification – Department of Defense

Network + Certification – Department of Defense

Servsafe Certification- Fayetteville Technical Community College United States Military Specialized Training:

● Information Systems Management Certification ● Communications Officer Career Certification

● Command General Staff College Phase I, II

TECHNICAL SKILLS

Software: Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook), Adobe, Cisco Operating Systems: Microsoft Windows 7 & 10

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