Carrie S. Latif

Choctaw, OK *****

405-***-****

acz42f@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Service Writer for Internal Sales

February 2016 – Present ~ Leisure Time RV

As an Internal Service Writer I am responsible for facilitating the company service process by accurately transferring service needs requested by the sales department to work orders. I then schedule the work on a technician, follow the repair order process through to its completion and verify that quality control is done. It is my duty to make sure the internal service team meets the deadlines set by the sales department for delivery of sold units to the customer. This includes scheduling a technician to spend time showing each customer how to use their new RV. Following customer delivery, I accurately document all parts and labor charges then close and finish the repair orders. Owner

April 2015 – February 2016 ~ Good Shepherd Services Responsible for overseeing all aspects of owning a small business, including advertising, accounting, record keeping, taxes, bidding; this includes meeting with customers at the job site, measuring, determining materials that are needed for the job, pricing the materials, pricing tear out of old fences and labor costs and then submitting bids directly to customer. I also assist with the installation of all fences by setting up the site, marking the site and insuring the fence is built to spec.

Escrow and Closing Agent

April 2014 - February 2015 ~ TrustMark Title, Oklahoma City, OK Main objective of title work to insure title is clear for real estate transactions. I ordered abstracts for title review. Once abstract is reviewed and title commitment is completed and sent to customer I ordered all payoff amounts and/or releases for current liens on property, processed and provided all title work to lenders, brokers, buyers and sellers and prepare documents for closing. After transaction is signed and closed by the buyer and seller I balanced and disbursed funds to appropriate parties. I processed and recorded signed deeds and mortgages. I was promoted from front office to Closing Agent after only 5 months. I ensured each customer understood all documents related to the closing of their property, acquired signatures on all documents for lenders and documents to be filed with the State. Knowledgeable in ProTrust software program, ProForms software program and SimpleFile (Oklahoma's state filing system). Member Service Manager, Part-Time

January 2014 - April 2014 ~ Patrick Gaines Consulting, Oklahoma City, OK Assisted the Executive Director/Lobbyist for multiple State Associations including Oklahoma Ambulatory Surgery Center Association, Oklahoma Self Insurers Association, Oklahoma Ignition Interlock Association, Oklahoma Assisted Living Association and Oklahoma Vapor Advocacy League (OVAL). Administrative Assistant for Gaines Government Services, Inc. Managed accounts payable/receivable and all membership databases. Executive Administrative Assistant, Part-Time

October 2013 - April 2014 ~ Richard Hess & Associates, Oklahoma City, OK Please see below for information on duties performed. I previously worked for this company from February 2005 – April 2012.

Customer Service Representative

August 2013 - October 2013 ~ State Farm Insurance, Choctaw, OK Assisted with all aspects of customer service including receiving payments, acquiring necessary forms required by the underwriters and assisting customers with requested changes to their policies. I received my Oklahoma Producer License from the Oklahoma Insurance Department. I am licensed and authorized sell Life & Health as well as Property & Casualty insurance. Executive Meeting Manager

April 2012 – May 2013 ~ Renaissance Oklahoma City Hotel Convention Center and Spa My duties were to sell and service group catering events at the Hotel and ballrooms in the Cox Convention Center. I negotiated and captured profitable rooms and catering business in accordance with selling guidelines; prepared and sent requested materials to designated clients or guests as well as prepared and sent requested proposals and contracts to designated potential clients. With each customer, I coordinated all details pertaining to "Rooming Lists"; educated Event Planners on hotel procedures, such as meal number guarantees, room setup, payment terms, available hotel services, etc. I coordinated all details to appear on each "Banquet Event Order"; Details to coordinate included meeting room setup specifications, banquet food & beverage items, audio/visual equipment & billing details. I distributed final Rooming Lists and Banquet Event Orders to all applicable service staff, including the Banquet Service Staff, the Food Preparation Staff and the Rooms Division. I conducted site inspections and entertained potential clients in accordance with Hotel policies. I maintained an active list of top accounts to ensure relationship building activities. I exhibit computer skills to include Microsoft Word, Excel, and have been trained to navigate Delphi software as well as CI\TY property management software systems. I have completed Sales Pro Training Levels 1 & 2 as well as training on sales and meeting planning in Marriott Global Source.

Executive Assistant

February 2005 – April 2012 ~ Richard Hess & Associates, Oklahoma City, OK Executive Assistant of an Association Management Firm. Managed seven State Associations, including the Oklahoma Psychological Association; the National Association of Sonic Drive-In's; the Oklahoma LP Gas Research, Marketing and Safety Commission; the Natural Resources Education Foundation; Oklahoman's for Energy and Jobs; the Oklahoma Propane Gas Association and the Oklahoma Society of Association Executives. My duties included: recruiting members and management of the membership databases; knowledge of DOT regulations and the OK LP Gas Administration rules and regulations; bank account reconciliation, accounts payable and accounts receivable for the OPGA, including monthly sales tax reports; recruiting advertisers for The Propaneorist Magazine; preparing agendas, minutes, and financial reports for meetings of the Board of Directors. I was the event coordinator and meeting planner for the Arkansas/Oklahoma Propane Gas Association’s Annual Convention and Trade Shows, a three day event. I also was Assistant to the Associate Director of Metro Area Development Corporation, a Certified Development Company (CDC) that provides small business loans through the Small Business Administration (SBA 504 loan program). My primary duties for MADCO included preparation for meetings of the Board of Directors and collecting necessary documents needed for loan closings. I attended all closings as a notary. I worked in the programs of Microsoft Word, Excel and Access as well as the Quickbooks accounting program. Administrative Assistant/Leasing Agent

January 2003 – January 2005 ~ First National Center, Oklahoma City, OK Assistant to the Property Manager, Senior Vice President of Leasing and the Construction/Build Out Manager. Duties included directing calls to the appropriate department, making daily deposits, approving invoices to be sent to corporate office, calculating monthly rent and preparing and distributing invoices to tenants as well as other duties that come with managing a highrise building. I was promoted to leasing agent in June 2004. These duties included marketing, advertising and showing/leasing office space to prospective tenants as well as negotiating contracts. I worked with programs such as Corel Word Perfect. Education, Skills & Experience

• Choctaw High School, Choctaw, OK, Honors Student

• I have 15 years of experience in office management at an executive level.

• I have training and certifications in Marriott Sales, Catering and Meeting Planning.

• I have passed the State Insurance Examiners test and received a Producers License to sell Property & Casualty Insurance as well as Health & Life Insurance.

• Notary (Exp. 10/25/18)