Customer Service Manager

Michelle L. Hurton

** ******** ******, *********, ** 01880 781-***-**** *********@*****.***

Objective

To obtain a position within a successful company that offers challenging work assignments and responsibility. Also, most importantly, a position with the opportunity for growth and career development.

Education

BACHELOR’S DEGREE IN PROGRESS SOUTHERN NEW HAMPSHIRE UNIVERISTY

Major: Business Administration

Related Coursework: Advanced business management, public speaking

ASSOCIATE’S DEGREE 2011 NORTH SHORE COMMUNITY COLLEGE

Major: Business Management

Related coursework: Accounting, Business Law, Marketing, Management, Real Estate

Skills & Abilities

MANAGEMENT

Retail management-scheduling, staffing, customer service

Operations- including following policies and procedure, general store operations, loss prevention, following up/ coaching team members on policies and procedures, maintenance and supplies

Merchandising- visual updates, marketing

Human resources- hiring, onboarding, e-verify, termination interviews, approaching difficult conversations

COMMUNICATION

Proficient written and verbal communication

Utilize Microsoft outlook and daily communication logs

Verbal pass-off updates between managers

Host quarterly brand meetings to a team of 15-20 associate to talk about upcoming events within the business

Participate in weekly district and monthly regional conference calls

LEADERSHIP

Leading a team of up to 20 associates, coaching and giving feedback to ensure we hit our key performance indicators and make our sales goals.

I like to lead by example and help out as part of the team.

Take charge to finish tasks as a team

Use recognition for a job well done

Experience

STORE MANAGER DSW JUNE 2015-PRESENT

Manage a $3.5 million dollar location

3 direct reports, associate team of 20

Responsible for scheduling, staffing, coaching, development, analyzing business reports, planning for the business, an excellent customer experience and ensuring key performance metrics are met

Occasionally host store visits with Northeast Regional Director and VP of Stores

ASSISTANT STORE MANAGER DSW MAY 2012-JUNE 2015

Assistant to Store Manager of a $3.2 million dollar location

Responsible for store operations including loss prevention, policy and procedure compliance, hiring and training, supplies and maintenance

Lead a team of 20 associates to achieve key performance metrics and hit sales goals

Responsible for excellent customer experience and coaching the associate team for desires behaviors/ performance

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