Augustus Tucker

**** *. ******** ***. **, Washington, DC 20003

202-***-**** acz402@r.postjobfree.com

Objective

To identify and affiliate with an enterprise that takes pride in its staff protects its reputation, and rewards loyalty, competency, and commitment

Highlights

Demonstrated success with more than 19 years of experience in Records Information Services and Client Relationship Management• Proven ability to manage projects within prescribed budgets• Extraordinary track record for staff development and process improvements• Able to establish a rapport with clients, corporate partners and subordinates to build and manage professional relationships and handle constructive conflicts to reach desired results

Experience

07/2016-Current U.S. Department of Labor Washington, DC

Program Manager/Sr. Business Analyst

Lead the transition of the enterprise Records Management Program from Division of Enforcement to the Division of Information Technology• Support the deployment of xECM components of OpenText Content Suite, and configure modules: Records Management, and Archiving and Document Access (ADA)

Provided Needs Assessment, Roadmap, and Data/IT Project Plan• Engage Stakeholders, Department’ s Chief Information Office (CIO), and Agency Staff to gather software requirements/business rules, and ensure alignment with development teams• Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams• Evaluate risks related to requirements implementation, testing processes, project communications, and training plans• Identify and reconcile errors in client data to ensure accurate business requirements• Draft and maintain business requirements and align them with functional and technical requirements• Facilitate monthly meetings with clients to document requirements and explore potential solutions• Supervise the work of, and act as hiring manager for: 1 Systems Analyst, 2 Business Analyst and 3 Records Information Analyst

05/2016-10/2016 U.S. Food & Drug Administration White Oak, MD

Records Management Subject Matter Expert

Supported the development and establishment of a clear and unified direction for FDA Records Management Program• Address targeted needs for electronically stored information (ESI) within FDA• Developed program policy, processes and capabilities, and managed daily collection activities and customer support• Aided in the direct collection of ESI, from respective technological domains, for all 22,000 FDA employees and contractors• Created a project plan describing the technical approach, resources, risk management, communications management, and other management controls employed to meet cost, performance and schedule requirements throughout the self-assessment project lifecycle• Created self-assessment survey; containing eleven (11) sections, ten (10) questions for each. • Provided compliance reporting matrix based on self-assessment results• Provided self-assessment transition plan

08/2015-05/2016 U.S. Department of Energy Germantown, MD Records Management Subject Matter Expert

Organize Environmental Management (EM) paper and electronic records and develop taxonomy/file structure• Work to ensure compliance with the requirements of the National Archives and Records Administration (NARA)• Provided subject matter expertise for: program-wide inventories; records transfers to FRC, records scheduling & appraisals with Archivist• Consulted client policy division to draft and implement new SOPP; file closeouts, transfers and requests• Lead efforts to implement DoD's and NARA-compliant Electronic Records Management System using SDLC processes• Utilize NARA's Electronic Records Archive (ERA) to retire extracted permanent records from the shared drive• Identify and protect the EM Department's inventory of vital, emergency operation, and mission-critical records• Ensure EM personnel and contractors follow approved records information management procedures; track compliance of all team-based Records Administrators for undergoing mandatory annual information management training; provide training to and have consultations with EM personnel to ensure they make informed decisions regarding effective, efficient records management• Provide remote guidance & support for EM personnel in overseas locations and field offices• Facilitate EM's Records Management Office annual review of the department's file plan• Work with the smaller Records Management teams to continue to develop the newly implemented record keeping system on Open Text Content Server while maintaining the shared drive folder structure to ensure proper filing and disposition of records.

02/2014-8/2015 US Patent & Trademark Office Alexandria, VA

Senior Technical e-Business Analyst-Records Management

Design enterprise and business line specific records management solutions• Work with IT team members from the beginning of the product cycle through its release and act as e-records SME • Evaluate ERMS technology and define technical specifications• Formulate technical documents for Agency-wide policies, SOPs & Training manuals• Designed logical and physical file architectures/file plans• Identify vendors and ensure quality of code and third-party add-ons• Defined and maintain Information taxonomies, naming conventions & architectural structures for internal and external collaboration. Developed plans for upgrade/migration/application roadmaps• Monitored system performance metrics and efficiencies• Provide expertise and facilitated MS Office365 deployment• Served as technical liaison to the agency’s Chief Technology Officer (CTO) regarding architecture and interdependencies with other systems.

02/2013-02/2014 FCC Office of Inspector General Washington, DC

Project Manager/Business Analyst-Records Management

Plan Open Text implementation projects• Capture requirements for new systems via user stories, acceptance criteria, technical requirements, storyboards and low-fidelity prototypes• Document enhancements to existing functionality • Construct workflow diagrams that enable the development team to convey business and functional logic involved in development efforts• Plan, develop and administer records management policies and programs designed to ensure effective and efficient handling of Records and Information Management projects• Collaborate with Legal, Ethics and Compliance, IT, Corporate Quality team and others to reduce risk and enhance compliance• Ensure clients have an understanding of records management best practices and program elements• Specify and communicate requirements for enabling technology to support records management service delivery (records management and document management software, web-based solutions) • Assist in records related software development implementation and administration• Audit programs for compliance• Ensure compliant records transfer to inactive storage locations and records destruction• Facilitate the development, updating and administration of filing systems, indices and records related nomenclature to ensure consistency and effective NARA practices• Support litigation discovery efforts, including facilitating communication and implementation of record destruction halts and the quick retrieval of records needed for discovery proceedings and regulatory audits• Provide orientation, training and advice to business lines/divisions/departments• Act as hiring manager to ensure recruitment of qualified staff• Manage records project staff performance matrix• Manage project reports and variances

07/10-02/13 HHS Office of Global Affairs Washington, DC

Project Manager/Business Analyst

Work with the Open text Content Server implementation team, IT, and the Organizational Units to assist in the implementation and enhancements of ECM libraries, to identify the content (records, business records and formats) to be migrated into Content Server, the user population, security requirements and ensure the content is classified in compliance with the Records Retention Schedule.

Manage and organize requirements using requirements management tools and simple spreadsheets• Identify opportunities to improve and refine business processes using UML and Visio •Adhere to Software Development Life Cycle (SDLC) • Provide strategic, technical, and functional consulting as a records/project management subject matter expert. •Analyze and document client workflow processes. •Create and maintain project plans and reports. •Verify project staff time & attendance. •Identify matters of significance and recommend appropriate course of action. •Coordinate and communicate with managers to leverage resources and discuss solutions to problems. •Identify and define program recordkeeping requirements• Conduct records inventories. •Group and evaluate records for retention and disposition, and develop and implement records schedules, records search and retrieval strategies, and file plans• Evaluate records management functions and activities to determine their efficiency, effectiveness, and compliance with federal policies, regulations, and standards and provide recommendations for improvement• Analyze, develop, and train stakeholders on records management policies and procedures•. Advise and assist client with identifying, evaluating, comparing, and selecting electronic records management applications, systems, and technologies. Manage a team of Records Analysts and Clerks.

10/06-12/09 DOE Office of Science Germantown, MD

Business Analyst/Manager of Information Services

Managed Business Operations and Information Services to ensure the Department of Energy’s (DOE) recorded information is managed in an economical, effective, and efficient manner throughout its life cycle in support of mission accomplishment and accountability• Deliver on reporting and analytical platform implementation projects meeting tactical and strategic requirements over a full project life cycle• Provide business and IT project support by performing data management process assessments, data quality control reviews, data analysis, querying and manipulating data to identify trends and data quality anomalies, and documenting findings• created Business Intelligence and Data Management solutions to align IT with business functions• Interact with all levels of staff and management officials, including Federal and contractor employees in the field• Oversee records and information management operations, projects, and services• Managed vendor relationships for seven (7) satellite records storage facilities• Reviewed and clarified contractual terms and conditions• Assist Facilities Operations Managers with bid, proposal and contract preparation process, including assisting with the development of technical specifications, selection of vendors and contractors and development of contracts language• Ensure contracts readies an award for archiving• Implement and maintain retention schedules• Manage inventory and tracking systems, records classification, and file maintenance• Field retrieval requests, on-site and off-site storage services, and other project activities• Coordinate efforts of work groups to develop departmental procedures for the management of information• Plans and coordinates the efforts of representatives from all major Departmental organizations in implementing 36 CFR Chapter 12 governing the management of records• Performed an analysis of the needs of the Department for a dedicated facility to store and make available its information holdings• Participated on working groups to identify, assemble, collect, and disseminate information relating to the disposition of records• Advised on alternative dispositions and recommended the best course of action• Managed the performance of a staff to ensure tasks were completed on time and within budget

7/04-10/06 STG International/FEMA Alexandria, VA

Business Analyst/Project Lead

Responsible for the management and oversight of a 20-person Federal records management program in support of the Federal Emergency Management Agency• Developed and drove process improvements across a range of business functions• Evaluated, proposed and recommended information technology solutions which are consistent with best practices• Used project management best practices to initiate and execute projects, manage risks, communicate to project stakeholders and deliver projects on time and within budget• Acted as project lead in the coordination of solution development and the implementation of the final product/service• Independently initiated, identified and coordinated the analysis of complex client needs in project areas such as: new/existing business operating models, innovative approaches to solutions support, market research of emerging or available product functionality and operational readiness assessment• Identified opportunities for increasing business efficiency through improved manual and automated process system• Ensured records project team tasks were delivered on schedule and within contractual budgets• Supported the purchasing process of software user licenses• Documented the receipt of Purchase Orders and Certification packages• Developed presentations for contract reviews Requested product specifications from vendors• Maintained project quality management plans• Provided program reference services• Managed Information Management processes for the FEMA File Repository Coordinated logistical efforts to collocate more than two-million records for archiving and electronic conversion• Developed and analyzed database reports to monitor staff and project performance Developed benchmarks and written procedures• Provided database instruction• Set-up system users; issue database privileges; configure properties and database field-sets• Managed internal & external information requests from FEMA engineers• Performed quality assurance on research, gathered by a staff of twenty, for accurate information deliveries• Participated in collection development by monitoring and analyzing relevant content of technical publications and databases• Coordinated facility management efforts• Acted as Hiring Manager to ensure recruitment of high caliber staff• Analyzed project needs and execute plans to improve efficiency

1/04-7/04 STG International/HHS, Alexandria, VA Records Specialist

Managed records and updated file plans in accordance with standards set by the National Archives and Federal records Centers• Managed day-to-day information submissions and activities on the library’s database• Maintained the integrity of links, ensured linked information resources were kept relevant and appropriate• Assisted in establishing policies and procedures to handle large volume records transactions Provided administrative; procedural and technical support for link users• Performed quality assurance on information and records being cataloged into the data base• Follow-up on link upgrades and established policies and procedures to achieve this goal effectively

4/01-12/03 Rosenberg Associates Jacksonville, FL

Library Technician

Supported the attorneys records and file needs• Researched cases using, West law and Lexis• Coordinated activities with acquisitions team and vendors• Monitored and delivered electronic downloads from the Wall Street Journal, Washington Post, News Daily, and Berry Best• Updated library website using HTML• Handled library binding preparations, acquisitions, collection maintenance, and records management Maintained effective relations with vendors

6/98-2/01 CSR Incorporated Washington, DC

Library Technician

Maintained the database for the National Alcohol and Narcotics Addictions Association• Updated electronic findings of Journalist, Scientist and reputable experts before sending them for publication into the National Medical Journal database• Participated in data base development • Cataloged records and library publications• Coordinated binding efforts• Perform other administrative/library duties as assigned

SOFTWARE

SharePoint; Documentum; Open Text; Accenture 508; Rhythmic; Concordance; LAW ; MS Project; Visio; File Trail Expert; MIS Expert; MS Office; Primavera P3; MAS90, Sage Timberline, Lotus Notes, PMS, Deltek Costpoint

EDUCATION

8/94-5/98 Old Dominion University, Norfolk, VA

BA, Public Administration

8/04-11/06 University College, College Park, MD

Federal Contracts Administration

03/08-10/08 National Archives & Records Administration, Adelphi, MD

Certificate of Federal Records Management Training

Professional Development

Records Scheduling, KA3, 2008• Records Schedule Implementation, KA4, 2008• Asset & Risk Management, KA5, 2008• Records Management Program Development, KA6, 2008• Introduction to Project Management, 2006 • Quality Management and Assurance, 2006• Team Dynamics: Participation, Facilitation and Management, 2006• FAR Part 15 Rules, Policies and Procedures, 2005• Procurement and the Internet, 2005• Introduction to Subcontracting, 2005• Introduction to Federal Records Management, KA2, 2004• Personnel Relations, 2003

References furnished upon request

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