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BERNARDINE CLARE WESTWOOD

CURRICULUM VITAE / RÉSUMÉ

RÉSUMÉ SUMMARY

Current Position : Customer Support Representative

Current Specialization : Order Management

Highest Education : Professional Certificate in Secretarial Studies

Years of Experience : 18 yrs

PERSONAL PARTICULARS

Name : Ms Bernardine Clare Westwood

Date of Birth : 9th August 1979

Nationality : Malaysian

Address : 8-04-17 Halaman Kenanga,

Lengkok Nipah 3, Sungai Dua

Gelugor, Penang 11700

Pulau Pinang

Possess Own Transport : Yes

Email : ******************@*****.***

Tel : +6-014-***-****

Personality : Responsible, Self-Motivated, Decisive, Courageous, Resourceful, Determined, Resilient, Outgoing, Creative, Have Sense of Humor, Independent & Dependent

Availability : Immediately after a notice period of 1 month

EMPLOYMENT HISTORY

1. Current Company (manufacturing) : Celestica (M) Sdn Bhd - 2003 - 2016

Position Title (Level) : MPS (Master Production Scheduler – Planning)

Specialization : Order Management,

Role : Order Management, Customer Support, Prod Planning

Industry : Aerospace / Aviation / Airline – Manufacturing Aero space

Job Responsibilities

Overall Responsibilities

•To develop and maintain a strong relationship with designated customers.

•To ensure the customers’ needs are well taken care of, especially in terms of prompt delivery and quick response to requests and enquires.

•To manage and co-ordinate activities to meet set objectives and customer requirements

•MRP (Material requirements planning) preparation & Execution

Specific Responsibilities

Responsible for day to day operational issues related to customer delivery requirements.

OOR (Open Order Report) Updates for customer to review and take actions.

Receive orders from customers via emails and load orders into SAP (Systems, Applications and Products) system.

Coordinate and work together with Customer Focus Team (CFT) members from SCM (Supply Chain Management, Production, Engineering, Logistics and other departments to ensure On Time Delivery and improved quality.

Coordinate shipment arrangements to customers, working closely with Logistics.

Attend to customer complaints promptly and effectively.

Prepare & Execute weekly MRP. Generate reports including gap analysis report and maintain level loading of orders.

Attend daily GYAT ( Get Your Act Together) - Meetings to discuss and monitor progress of work and take appropriate actions where necessary.

Team Management: Drive team to meet organizational and customer objectives. Ensure team closes customer issues in a timely manner. Coordinate meetings with the CFT. Coordinate and participate in conference calls with customers and team members who are in other divisions.

Prepare internal and external reports through gathering, analyzing and summarizing data and information from the departments.

Maintain regular and professional communication with customers.

Maintain proper documentation records according to internal and external audit requirements.

Train new customer-service employees.

Other related duties.

2. Century Roxy Park Hotel Singapore

Dec 2000 - Aug 2002

Position Title (Level) : Guest Service Agent (Junior Executive)

Specialization : Customer Service

Industry : Hotel / Hospitality

Job Responsibilities

Greet and register incoming guests. Process guest folios and collect payment.

Cash handling including foreign exchange currencies

Handle guest requests and concerns promptly and with courtesy.

Assist guests with any inquiries on local information.

Attend to room reservations

Screen telephone calls

3. Sheraton Langkawi Beach Resort, Langkawi

Dec 1999 - Oct 2000

Position Title (Level) : Guest Service Agent (Fresh/Entry Level)

Specialization : Customer Service

Industry : Hotel / Hospitality

Job Responsibilities :

Greet and register incoming guests. Process guest folios and collect payment.

Cash handling including foreign exchange currencies

Handle guest requests and concerns promptly and with courtesy.

Assist guests with any inquiries on local information.

Attend to room reservations

Screen telephone calls

EDUCATIONAL BACKGROUND

Professional Certificate in Secretarial Studies

Graduation : 1998

Institution/College : Goon Institute, Ipoh, Malaysia

Duration of Study : 18 Months

SKILLS

Microsoft Office - Excel, Words, Power Point

SAP – System Application Product

Languages

Language Spoken Written

English (Mother tongue) Very Good Very Good

Bahasa Malaysia Good Good

Trainings

Attended French classes from 6th November 2008 to 19th January 2009 (Beginner Level 1).

Attended Excel (Microsoft Excel 2010) training (Intermediate & Advance).

Attended workshop on Emotional Intelligence in Organizations.

Attended Effective Presentation & Facilitation Skills

Attended Behavioral Interviewing Skills

REFERENCES

Name : Mr Tan Chooi Long

Job Position : Store Senior Manager

Relationship to Applicant: Working Colleague

No. of years known : 10 Years

Tel No. : +6-012-***-****

Email : ******@*********.***

Company : Celestica (M) Sdn Bhd, Kulim

Name : Mr Sivan Govindasamy

Job Position : Operation Executive

Relationship to Applicant: Ex Working Colleague

No. of years known : 5 Years

Tel No. : +6-016-*******

Email : *****@*********.***.**

Company : PKT Logistics, Kulim

Name : Ms Caroline Moi

Job Position : Program Manager

Relationship to Applicant: Ex Working Colleague

No. of years known : 12 Years

Tel No. : +6-012-***-****

Email : ********.***@*******.***.**

Company : Venture Electronics Services (M) Sdn Bhd, Penang

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