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Customer Service Management

Location:
Pasay, NCR, Philippines
Salary:
20,000
Posted:
May 02, 2017

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Resume:

ANNA MARIE OIRA TING

#*** *. ******* **. ******** 75, San Rafael, Pasay City

Contact #: 093*-*******

E-Mail: acz3ta@r.postjobfree.com

Career Objective:

To build a career that offers challenge and growth with opportunities to enrich my knowledge and skills while contributing my best to the organization I work for.

Personal Data:

Age : 26

Date of Birth : September 10, 1990

Place of Birth : Quezon City

Civil Status : Single

Religion : Iglesia Ni Cristo

Height : 5’1

Weight : 47 kg.

Skills:

Knowledgeable in basic computer tasks.

Good oral and written communications.

Multi-tasking, Time and Effort Management

Can work in a team oriented environment.

Education:

Sy2008-2010: Datamex- College of St. Adeline

Associate Two Year Office Information Management

Mc Arthur H-way, Marulas, Valenzuela City

Work Experience:

Process Expert- US Air Import

Panalpina Global Business Services

January 3, 2017-present

Five-Ecom Center, Sunset Avenue Mall of Asia, Pasay City

Processing of air import shipments from North America.

Monitoring of cargo arrival from different airlines.

Bill Review Analyst

Xerox Business Services, Inc.

May 30, 2016- November 28, 2016

One E-com Bldg. Sunset Avenue Mall of Asia, Pasay City

Enter and review workers compensation or no fault medical bills into the CompIQ system

Analysis and review of 1 or more assigned states having fee schedules

Select proper PPO network based on client instructions

Provide quality review on work as specified by Lead/Supervisor

Other duties as assigned

Transport Coordinator

FREIGHT MANAGEMENT WORLDWIDE SERVICES INC.

December 1, 2015- May 27, 2016

Valero St. Salcedo Village Makati City

Accepts bookings from direct clients and or internal clients.

Ensures that the trucking buy rates are applicable and acknowledge by the nominated trucker prior on every dispatch.

Responsible to ensure that all trucks are in road worthy conditions at all times and compliant with the PPE standard requirement.

Responsible to ensure a systematic dispatching at all times.

Ensure that all gate pass, ATW are turned over to each respective truck dispatcher and or driver/helper assigned per trip in a timely manner.

Ensure that all truckers have an FMW POD/POP before each pick up and delivery.

Ensure that all FCL transactions complied with the Pre-Advise and TABS booking.

Provide a real time update to Customer Service assigned for each pick up and deliveries. All immediate superiors should be included on the email and or MMS updates.

Email must be sent religiously to document all transactions especially those with cost implications.

Responsible in updating the Departments Trans log.

Responsible in updating the FMW Operating System.

Responsible for the disbursement and liquidation of Business Unit revolving fund.

Audit all drivers/helper liquidation and ensure that the liquidation is within the prescribed turnaround time.

Responsible in submitting the semimonthly production reports and incident reports.

Performs other field monitoring tasks relevant to basic job responsibilities.

Process Associate

DHL GLOBAL FORWARDING PHILS. / Commercial Management- MNC/CSI

February 10, 2014 - June 29, 2015

Andrews Ave. Newport, Pasay City

Analyzing of all issues, create and migrate Global Forwarding Agreement of urgent shipments through SAP system from Multinational Customers.

Monitor all data entry operations and ensure compliance to timeframe.

Coordinate with team members and ensure achievement of all team objectives and goals.

Relocation Consultant

Santa Fe Moving and Relocation Services Phils. Inc./ Relocation Department

April 23, 2012- December 22, 2012

Valero St. Legaspi Village, Makati City

Performed Various Admin duties such as: documenting, answered phone queries,

Photocopying, faxing, mailing & filing system.

Contracts Administration – monitor lease expiration dates per Accounts.

System Management- monitored and maintained the office database.

Invoicing procedures for Client Billing & Revenue Monitoring.

Arranged guests for Temporary Accommodation Bookings, School Visit and Ocular Hotel Inspections.

Filed and recorded corporate documentation, property baskets and audit reports.

Interacted on a daily basis with organization staff, vendors and visitors.

Established and implemented the administrative policies for the office.

Support for a team relocation service center.

Character References:

1.Liberty Galero

Santa Fe Relocation Services

Senior Visa & Immigration Consultant

0917- 8661051

2.Strawberry Secor

Malinta National Highschool

Teacher

090*-*******

3.Moriel Empalmado

DHL Global Forwarding Phils.

Manager

099*-*******

I hereby certify that all the above information is true and correct to the best of my knowledge and belief.

Anna Ting

Applicant



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