Mr, Mostafa El-Gendy

Day of birth: **/*/****

*** ****** **. ********, +2, 03

+201*********

acz3ry@r.postjobfree.com

Single

Work experience

**** - **** ******* ****** ****

Customer service

Responsibilities

Hint About the company: Its a national company in Egypt since 1943 For indoor design and furniture. it owns 6 show rooms and 3 factories. Met all customer call guidelines including service levels, handle time and productivity.

Managing large amounts of incoming calls

Generating sales leads

Identifying and assessing customers’ needs to achieve satisfaction Cross-trained and backed up other customer service managers. Take the extra mile to engage customers

2014 - 2017 Soliman Hassan Corp.

Sales Representative

Responsibilities

Present, promote and sell products/services using solid arguments to existing and prospective customers

Perform cost-benefit and needs analysis of existing/potential customers to meet their needs

Establish, develop and maintain positive business and customer relationships Reach out to customer leads through cold calling

Expedite the resolution of customer problems and complaints to maximize satisfaction

Achieve agreed upon sales targets and outcomes within schedule Coordinate sales effort with team members and other departments Analyze the territory/market’s potential, track sales and status reports Keep abreast of best practices and promotional trends Continuously improve through feedback

Other professional experiences, references

Strong phone contact handling skills and active listening Creative problem solver

Excellent knowledge of MS Office

Relationship management skills and openness to feedback Quick learner

Excellent communication and presentation skills

Excellent selling and negotiation skills

International sales support

Track record of over-achieving quota

Education

1996 - 2008 Tiba international school,

American Diploma

(i have benefited greatly from each on in learning various life lessons.) 2009 - 2014 Pharos university,

Business administration

(Bachelor degree, business administration, accounting depart. GPA 2.3(Good)) Certificates and Courses

Former Trainee at credit agricole Bank (2011)

Business Skills Training

Business Skills Course Include: -- Business Problem Solving -- Business Writing -- Change Management -- Coaching -- Communication Strategies -- Fundamentals of Customer Service -- Grammar Essentials -- Interpersonal Skills -- Presentation Skills -- Project Management Essentials -- Team Participation -- Time Management International Computer Driving Licence (ICDL)

I Took the 3 levels for the ICDL 1- Base Modules 2- Intermediate Modules 3- Advanced Modules Project Management Training (PMP)

Microsoft Project Course Topics include: -- Project management and creating a solid project plan -- How to manage and configure tasks in Project -- Managing and understanding resources -- How to integrate data with other Microsoft applications -- How to track costs in Microsoft Project -- Viewing projects information more visually Other skills and abilities

Language proficiency

English

Arabic

Driver's license

Groups A

Other skills and abilities:

I am Native American But i lived before in Egypt So i am Fluent in Arabic language To.

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