YAAQOB YUBWANNIE

** ******** **** ******, *.C. 27712 Contact Number: 919-***-**** Email: acz3ro@r.postjobfree.com

EXECUTIVE SUMMARY

An exceptional organizational development and strategy integrator, who is experienced in process improvement, project management and building highly effective technical and production teams. I foster cross-functional communications and collaborations for manufacturing and healthcare technologies. I achieve synergy and acceptance through demonstrated value-added outcomes and results, meeting targets and deadlines utilizing (RCA) methodologies, benchmarking and clearly establishing common goals, objectives and best practices. Creates positive perspectives for change with statistical models and real-time data to establish concrete outcomes and realistic expectations. Has a passion for organizational effectiveness and continuous improvement through process monitoring and incorporation of ongoing preventive and corrective action plan initiatives.

CORE COMPETENCIES

Executive Level Engagement

Dynamic presenter and communicator

Highly effective change agent

Cross-functional collaborator

Organizational work-flow/process analysis

Influential negotiator

Strategic organizational planning

Professional Administrator

Technology and Business Solutions

Critical thinker and visionary

Enterprise, Corporate and SME Client Management

Operational, Service Delivery and Project Management

Opportunity Analysis and Qualification

Marketing Analysis and Campaigns

Strategic Alliances

Exceptional collaborative, written and verbal communications skills

Individual contributor, process analysis, diagnostics

Operational effectiveness continuous improvement

Strategic planner, outcome driven, cross-functional team collaborator

Data/documentation technical analysis and impact assessments

Project/program quality and process systems management

Management of multiple project priorities in complex environments

Strong analytical, data analysis, mining and statistical reporting

Critical thinking, problem solving and best practices implementations

Writing procedures, statements of work, process deviations and escalation plans

Estimating timelines, resources, activities, man-hours and total cost

Implementing issue Isolations, root causes analysis, corrective/preventive actions

WORKING KNOWLEDGE: Maestro/Epic, EHR, Path Net, M-Modal, Citrix Client, IDX, MS Net, Windows 7, Access 2007, Excel, MS Power point, Word, Excel, MS Project, Visio, Access, Outlook, Lotus Notes, SAP R/3, DataStream, HL7, Linux, SQL, VMware, UNIX, HP-UX, HP, VMS, Cognos, Pro/ Eng, MRP, Delta V 12.3.1, CMT, CAD, Clear, MIDAS, Lab View, TCP/IP,CICS, TSLP, SAN, SNA, SCADA, Fiber Channel, iSCSI; SS7,TMT, TEC, Wi-Fi, TCP ITM, MES, Client /Server LAN, WAN, VI, WebEx, VOIP, IVR & ACD

LANGUAGES: COBOL, Oracle, JavaScript, VBA, Basic, HTML, C/C++, FORTRAN, UNIX and Assembly

PROFESSIONAL EXPERIENCE

2015 NOV – 2016 NOV CUMMINS INC. RMEP

MES SYSTEMS SUPPORT MANAGER

ACHIEVEMENTS: Lead completion of year-end MES and IT projects including production area equipment upgrades and Client Server obsolescence.

Daily presentations of downtime issues, A3s and systems maintenance to operations management

Work with business unit operations managers, and regional IT leaders, service owners, corporate architecture and outside suppliers to ensure technical service delivery within cost, quality and delivery targeted timing, while providing root cause and issue failure analysis

Provide PC and Platform support for automated systems end users and production organizations

Managed IT projects, implemented incident call tracking, response time monitoring and call metrics reporting for manufacturing operations

Developed (SLAs), escalation and triage procedures coordinated with cross-functional support teams to prevent and or minimize production downtime

Leads multiple MES initiatives and projects in strategic planning, scoping and implementation of new processes, business areas and corporate initiatives establishing contracts, purchasing hardware and contracting outside service providers

Maintained adequate staffing and coverage levels to exceed customer expectations and deliver superior customer satisfaction

Provide manufacturing processes, quality strategies through Lean process analysis, Six Sigma, 8D, A3 and best practices OIT technical and administrative services, support for plant production department hardware, software, peripherals, telecommunications, wireless and mobile devices

Provide data and reporting of SLAs and KPI’s and trends periodically to Management

Maintained IT compliance, service level metrics and continuous improvement plans

Authored SLA agreements with multiple production departments with on time service pledges

Manage Technicians and Developers in sustaining MES Apriso Flexnet technology and resources, software licensing procurement and agreements, ERP systems, guidelines and bugeting

Meet with team members regularly to review performance and disseminate information

Ensured proper training and team certifications to meet customer needs and employee development

Managed help desk and service level delivery reports and support metrics; drives continuous improvement and best practice standards across applications

Ensures on-going service compliance for development life cycles, data storage, release and analysis, in accordance with SOX company policies, procedures and regulatory requirements.

Ensure escalation process is initiated properly and consistently.

Encourages root cause analysis for re-applying lessons learned to preventive strategies using formal problem solving approaches

2012 JUL – 2015 AUG DUKE HEALTH AND TECHNOLOGY SYSTEMS

TECHNICAL ANALYST

ACHIEVEMENTS: Quickly becoming acclimated to DHTS processes and systems support strategies and initiatives.

Interface and engage with service (help) desk staff, customers, vendors and other support groups

Provide technical support for operating and procedure room medical devises and Instrumentation hardware, software & applications

Support healthcare information systems and browser applications, SLAs, KPIs, and customer support improvement initiatives

Support Epic Ambulatory EMR and Maestro Care

Implement interface & hardware test and deployments

Implement and deploy hardware and applications upgrades and refreshes

Perform user account controls and administration via active directory and AD Portal

Maintained medical hardware devices, applications, images and patches

Day to day and on-call issue resolution and cross-functional team collaborations

Rotate on-call duties to support 24X7X365 coverage

Comply with Duke Medicine HIPPA policies and procedures

Hardware relocation, repairs and replacements processing

Maintain hardware imaging, application versions, printer patching and server troubleshooting

Maintain hardware inventory management

2011 JAN – 2012 JUL BIOGEN IDEC INC. DURHAM, NC

MANUFACTURING PROCESS TECHNICIAN

ACHIEVEMENTS: Received aseptic qualifications, assisted in the prevention of production equipment/process deviations and work-flow interruptions for 2k cell culture.

Provided process, systems and hardware support

Assisted in Delta V Log maintenance with Intuitive Import/Export tools

Configured I/Os and PIs for Delta V 12.3.1

Operated HIE’s (Delta V) to perform CIPs, SIPs

Performed cell culture operations using sterile techniques in SOPs and in CGMP requirements

Performed deviation investigations for 2k cell culture production operations

Monitored batch formulations and filling levels for lophilization preparations

Updated SOPs and CGMPs to institute (CAPA) and reduce repeat and ongoing incidents

Conducted (RCA) Root-Cause Analysis incorporating 5Ys, 6Ms, KTA and six-sigma methodologies

Assisted engineers with campaign change-outs, setup testing, (OOS) and (OOT) investigations

Performed Pressure testing, Cold starts transfers, FTSs and ITVs

Preformed inspections and equipment Lock Out/Tag Out procedures

2007 MAR-2009 APR LOCKHEED MARTIN SPACE COMPANY, MICHOUD, L.A.

SENIOR INDUSTRIAL ENGINEER (FEDERAL CONTRACTOR TO NASA)

ACHIEVEMENTS: Modified and tested space flight components resulting in three successful space launches, and developed new program procedures.

Responsible for hardware designs product test methods, process developments.

Established working relations with Vendors and outsource agencies

Provided production engineering support, issue troubleshooting and resolution

Developed and revised production procedures, Statements of Work (SoW), requirements and contractual agreements

Managed Junior Engineers in change management and release processes for design tooling

Implemented new equipment proofing and required testing

Provided program/project management of billable hours and test completions

Managed multiple projects simultaneously, while tracking deliverable statuses

Implemented Six Sigma and 8S process improvement initiatives

Testing hardware products for ANSI, IEC, regulatory or industry

Analyzed technical procedures and data to eliminate quality escapes

Generated quality reports for process and product performance

SAP systems implementation team and transactions contact

2003 AUG -2006 DEC ARIEL NETWORKS, RESEARCH TRIANGLE PARK, N C

PROJECT MANAGER

ACHIEVEMENTS: Implemented inventory control & tracking system and was vital in the securing and finalization of the company’s first multimillion dollar contract.

Contracted to develop organizational and equipment maintenance program, operational processes, business goals, vendor relations and contractual agreements.

Managed operations and production projects

Developed business projects and operational plans

Scheduled operations with strategic steps to reduce costs and increase productivity and capability

Implemented customer response team and service desk operation

Developed inventory control & tracking tool for transactions

Present utilization reviews for performance improvement plans

Coordinated systems and equipment maintenance and integrations

Prepared trend analysis and metrics for cost reduction strategies

Directed compliance audits for OSHA, MSDS, ISO 9000 and TL9000

1999 MAY -2003 AUG NORTEL NETWORKS, RESEARCH TRIANGLE PARK, N C

ENGINEERING MANAGER

ACHIEVEMENTS: Developed continuous improvement processes to reduce nonconforming hardware inventory from $16 million to $300K. Planned directed, and coordinated engineering activities, monitored performance and assigned responsibilities to develop a proven track record in project development.

Defined business process continuous improvement (CI) strategies

Managed (NPI) new product introductions, sustainment and quality reliability

Managed Customer issues, service calls, evaluation processes and improve operational efficiencies

Provided technical direction and coordination in determining the scopes and priorities of engineering

Determined project communications, tracking and reporting metrics

Performed risks and resource value added assessments

Implemented creative metrics to measure operational effectiveness

Facilitated recruitment, orientation, hiring and training

Formed cross-functional collaborative teams to drive improvements

Served as customer, vendor and global engineering liaison

Mentored engineering process optimizations

Managed customer field and equipment installations and relations

Supervised staff engaged in project engineering or development services

Oversaw budgets, spending, engineering practices resources

1997 MAR -1999 MAY NORTEL NETWORKS, RESEARCH TRIANGLE PARK, N C

CONFIGURATION MANAGER

ACHIEVEMENTS: Achieved 99% customer delivery, with a thirty associate team.

Managed inventory and custom hardware configurations

Lead service solutions integrations product initiatives

Ensured effective usage of materials, equipment and personnel

Supervised and facilitated contractors through outside service providers

Trained, mentored and coached continuous improvement/ best practices

Performed customer call-backs, audits, cycle counts and inventory spot checks for accuracy

Recorded time, attendance and vacation usage via Kronos system

Conducted quarterly and annual employee reviews and bonus approvals

Monitored and reported production metrics, work prioritization

1996 SEP -1997 MAR NORTEL NETWORKS, RESEARCH TRIANGLE PARK, N C

AUTOMATED TEST EQUIPMENT ENGINEER

ACHIEVEMENTS: Notable performance with rapid promotion to a leadership.

Provided 24hr on call support and technical training

Hardware design, embedded/firmware verification and test engineering

Defining test plans, creating test plans, reviewing test plans

Utilized UNIX, TELPRO, SQL, C&C++, Assembly, FORTRAN & Machine

Analyzed PCB layouts, test points, connectors, finishes and components

Developed test plans, fabricated fixtures for Teradyne L- series, Genrad

1993 JUN -1995 SEP MOSES CONE MEMORIAL HOSPITAL, GREENSBORO, NC

COMPUTER SYSTEMS ANALYST

ACHIEVEMENTS: Developed PC support and systems networking skill-sets.

Provided help desk and workstation support

Responsible for call ticketing and reporting

Triaged service desk calls and responses

Performed systems programming and back-ups

Implemented printer hardware/software upgrades

Supported desk top/OS patching and interface imaging

Monthly operations billing and report processing

EDUCATION: Bachelors of Science Degree

North Carolina A&T State University (1995)

Major: Industrial Engineering Technology

Minor: Business Management

Certifications

Pink Elephant

ITIL Foundations v3 (2012 Technology Incident Management)

Durham Technical Community College

Digital Electronics & Computer Repair (1986)

BioWork Manufacturing Technician (2010)

Duke University Medical Center

Human Anatomy & Physiology (Physical Therapy Assistant 1984)

DUHS Clinical Education and Professional Development

(Dysrhythmia course EKG 1986)

Contact this candidate