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Information Technology Customer Service

Location:
Glen Allen, VA
Salary:
$35hr
Posted:
May 02, 2017

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Resume:

Jolynn Johnson Smith

804-***-**** cell

acz3rl@r.postjobfree.com

Highlights of Qualifications, Skills & Strengths

High energy, problem solver with a desire to be successful in your organization

Effective use of radio & print media to advertise open and challenging positions

Creative, Out of the Box Thinker

Goal oriented multi-tasker, team player, relationship building focus

Supervisory, analytical, administrative and written communication skills

Collaborative with senior leadership to understand and exceed goals

Attention to detail, optimum customer service, demonstrated efficiency and productivity

Applicant Tracking Systems-Brassring-Kenexa, Virtual Edge, Taleo, Ulti-Pro, Peoplesoft & HR Smart; Linked-In, Microsoft Office, Outlook, Word, Excel & Powerpoint

Manages multiple projects, exceptional time management in fast paced environments

Education:

Howard University, Washington, DC, Master’s Degree, Mass Communication

Howard University, Washington, DC, Bachelor’s Degree, Radio TV & Film

Professional Experience:

Recruiter Consultant for Multiple Businesses- 2013-Present

Virtual RPO Recruiter Consultant for Manpowergroup, Richmond, VA 10/2015-6/2016 (Assignment Ended)-Recruiter Consultant for Bright House Networks Call Centers located in multiple Florida locations

Contract Recruiter for Warren Whitney, Richmond, VA-6/2015-Present (Per Diem)-Assist with recruiting efforts for multiple roles for consulting firm in Non-profit, private sector and corporate roles

Consultant Virginia State University-Institutional Advancement /Development 2014-2015

Contract HR Coordinator T-Mobile, USA, Richmond, VA -10/2014-5/2015 (Assignment ended)-Conducted high volume phone screens for T-Mobile Augusta, GA, Richmond, VA & Oakland, ME call center locations

Contract Recruiter/Sourcer-Randstad/Mergis Group)-AAA Mid-Atlantic Talent Acquisition –Richmond, VA- 9/2013-12/2013 (Assignment Ended)-Recruited and sourced candidates for AAA Mid-Atlantic division roles ie District Directors, Travel Agents, Regional Office Managers, ASE certified Service Repair Technicians

Williams Consulting, Richmond, VA- 1/ 2010- 9/2011-Contract Recruiter-Talent Acquisition-Contract Recruiter for Consulting Projects- Union First Market Bank –high volume full cycle recruiting for expansion of In-store Grocery Banking model; Atlantic Fence-audit of human resource records; Primrose School Project-Best Practices of hiring, salary, evaluations and benefits

The Federal Reserve Bank Information Technology, (FRIT) -Richmond, VA, 9/2011-3/2013 (Position impacted by HR Re-Org and Vendor Management Outsourced to an on-site vendor)

Human Resources, Recruiter- Vendor Management- Staffing Specialist

Planned, organized, prioritized recruitment and employment of Federal Reserve Information Technology hires

Managed contract employee function for recruiting & staffing, i.e. vendor relationship management

Partnered with hiring managers to determine recruiting needs

Conducted specialized background investigations for bank to include Treasury Background checks, fingerprinting of over 250 associates, contractors and consultants

Supported the application of HR policies/procedures, federal and state laws related to employment practices

Collaborated with vendors and managers to provide qualified support for technical and non-technical positions ie Oracle DBA’s, Unix, Aix, Linux, Scrum Masters, Info Security, Project Managers, MQ, Middleware, Mainframe, Websphere roles

Recruited for open Outside Agency Hires (OAH) working with preferred vendors; filled over 300 OAH positions

Reviewed and screened applications and resumes to ensure experience matched job requirements

Evaluated and recommended applicants to hiring managers

Participated in recruiting fairs and college events to fill internships for the organization

Coordinated and processed new associates and contractors within HRIS-Peoplesoft

Ensured accuracy of records with timely and appropriate approvals

GE/GENWORTH Financial, Richmond, VA, 8/1998-1/2009 (Position impacted by company-wide layoff)

Recruiter Assistant, Recruiter, HR Specialist

Full cycle, high volume recruiter for fast paced financial services industry leader

Recruited for Operations, Call Center-NASD licensed, Series 6, 65, 66 reps, Internal Wholesalers (Sales)-Life and Health licensed, Administrative/Executive Assistants, Capacity Analysts and other key roles

Relationship Management-managed relationships at all levels of the organization to gain understanding the business need for specific areas; managed external relationships with vendors and on-site vendor

Sourced candidates-use of social media, niche and diversity websites, Careerbuilder, Monster, Indeed, Technical sites, networking, colleague referrals, Groups and Associations

Coordinated Career Fair logistics

Implemented Sourcing strategies for hiring projects

Managed company-wide Employee Referral Program; provided competitive monetary perks for associate referrals

Recruited and sourced diversity candidates at all levels of the organization to meet desired HR goals and expectations

Applicant Tracking Systems-Brassring Kenexa and Virtual Edge

Filled over 350 jobs in 2008; time to fill 30 days; designated recruiter with greatest number of diversity hires

Volunteerism:

oWhirlwind Johnson Foundation-Board Member, to preserve the legacy of my grandfather, Dr. Robert W. Johnson, tennis coach and mentor of Althea Gibson and Arthur R. Ashe, Jr., international tennis champions

oVirginia Heroes, Inc (Founded by Arthur R. Ashe, Jr)-Past President, Board Member, Heroes Day Event Planner, -2009-2015

oResponsible for placing Home and Tennis Court of Dr. Robert W. Johnson on National Register of Historic Places-- Coach/Mentor of Althea Gibson /Arthur R. Ashe, Jr International Tennis Professionals-Wimbledon and US Open)



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