Customer Service Medical Assistant
Resume:
Shirley Cross
Chickamauga GA 30707
**************@*****.***
Certification No. 90925
Summary
Highly motivated individual who has built and maintained a collaborative working relationship as an liaison with employees, office managers, and physicians at all levels in the Healthcare field. I have 12 years in higher education where I was able to put my customer service skills along with my written and oral communication skills to good use. If you're looking for someone with the ability to work both in dependently and in a team setting I have the flexibility to perform both. I am Knowledgeable in Word, PowerPoint, Excel, HTML and Outlook. I will be a great asset for your office if given the opportunity to apply my skills in researching, my educational skills, as well as my experience in the medical field.
Education
Miller-Motte College Wilmington, NC 2015
Bachelor in Allied Health Management
Cumulative GPA: 3.92
Related Coursework:
•Healthcare Organization and Administration
•Planning and Evaluation
•Healthcare Finance
•Human Resources Management
•Healthcare Law and Legislation
•Managed Care and Insurance
•Health Education
•Management Information Systems
•Principles of Public Policy and Administration
•Accounting Principles
Northwestern Technical College Rock Spring, GA 1998
Associate of Science in Medical Assisting
Northwestern Technical College Rock Spring, GA 1998
Medical Coding Certificate
Work Experience:
Miller-Motte Technical College Chattanooga, TN 2006 – 2017
Allied Health Program Director – Assist Director of Education in the hiring, training, development, evaluation, and termination of program area instructors.
•Instruct classes and provide advising services for students when needed.
•Manage practicum site and work with affiliation sites to increase numbers.
•Work with Director of Education to plan program budgetary needs and create a master schedule regarding course sequencing.
•Orient, monitor, supervise, mentor, and assist new instructors.
•Provide leadership in the development, implementation, evaluation, review, maintenance, and effeteness of the program’s curriculum.
•Teach CPR and First Aid to all programs.
•Many other Administrative duties.
Diagnostic Center – Dr. Eugene Ryan Chattanooga, TN 1999 – 2006
Primary Certified Medical Assistant – Provided assistance to physician during exams, procedures, and patient visits.
•Conducted patient triage tasks such as checking and recording vital signs.
•Educated patients on physician instructions, procedures, and prescribed medication.
•Obtained insurance pre-certifications, scheduled appointments, called in prescriptions, and answered telephones.
Certifications
•CMA (AAMA) Certification 2019
Contact this candidate