Customer Service Sales

HIGHLIGHTS

Undergraduate student, eager to acquire experience in, and bring a fresh, new perspective to the field of recreation and sports business

Experienced in customer service, event planning and coaching/teaching

Confident leader and committed team-player, with 5+ years as a valued member of various athletic teams

First aid certified

EDUCATION

Honours BA Recreation & Sports Business (Co-op)

Sept. 2015-Present

University of Waterloo

Waterloo, ON

Honour roll student and varsity athlete

Excelled in business and entrepreneurship courses

Achieved 92% on 2 recent proposals to improve environmental conservation in sports facilities

WORK EXPERIENCE

Security Guard

May 2016-Present

The Bombshelter Pub, University of Waterloo

Waterloo, ON

Ensure the safety of patrons during pub working hours

Coordinate ID checks and cover fee collection

Support the service team in opening and closing duties, including cash set up and clean up

Concession Clerk

Sept. 2015-Present

Department of Athletics, University of Waterloo

Waterloo, ON

Independently manage concession sales during well-attended varsity hockey and basketball games

Organize concession stand and products in a timely manner, pre- and post-games

Carefully track and report sales to Department of Athletics

Event Organizer

May-Jul. 2015

Superior Heights Collegiate & Vocational School Breakaway Tours

Sault Ste. Marie, ON

Collaborated with a team of 6 senior students to recruit 70 graduates to join an independent graduation trip

Designed promotional materials to represent graduates during fundraising, and during the trip

Planned, booked and distributed trip itinerary

Actively led student groups throughout the trip

VOLUNTEER EXPERIENCE

Summer Camp Counsellor

Jun-Aug. 2016

Waterloo Warriors 2016 Summer Camp, University of Waterloo

Waterloo, ON

Developed and taught 8 half-day sessions on basic football skills to a group of 15 elementary school children

Consistently ensured safety and enjoyment for the group by adapting sessions to skill level and development

Volunteer Coach

Jun.-Aug. 2013-2015

Sault Minor Football League (SMFL)

Sault Ste. Marie, ON

Coached children and teens ages 7-14 in recreational tackle football

Provided individual support and guidance to players interested in joining varsity football teams

Volunteer Event Organizer

May 2012-2015

Sault Ste. Marie City Track Meets

Sault Ste. Marie, ON

Welcomed and informed athletes, and ushered them to their stations

Carefully tracked and reported athletes’ times to station managers

AWARDS & ACCOMPLISHMENTS

University of Waterloo Athletics Scholarship

Sept. 2015-Present

University of Waterloo

Waterloo, ON

Varsity Football Defensive Player of the Year Award

Aug. 2015

Sault Sabercats Varsity Football

Sault Ste. Marie, ON

Most Valuable Player of the Year Award

Nov. 2014, 2015

Superior Heights Collegiate & Vocational School Football

Sault Ste. Marie, ON

Honour Roll Student

2013-2015

Superior Heights Collegiate & Vocational School

Sault Ste. Marie, ON

Defensive Player of the Year Award

Aug. 2010-2012

Sault Minor Football Association

Sault Ste. Marie, ON

ACTIVITIES & INTERESTS

Outdoor/adventure recreation, travel, photography, music

REFERENCES

Available upon request

Contact this candidate