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Customer Service Professional Experience

Location:
United States
Posted:
May 02, 2017

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Resume:

Angela D. Jackson

**** ********* **. ****** *******, Georgia 30122 470-***-**** acz3ob@r.postjobfree.com

PROFESSIONAL SUMMARY: Skilled and dedicated administrative and payroll specialist with more than 15 years of experience coordinating, planning and supporting daily operations and administrative functions. Demonstrated ability to provide comprehensive support, proven track record of accurately completing research and reporting within demanding time frames, high focused and results oriented while supporting deadline operations along with identifying goals and priorities.

Notary Public

Dept. of Homeland Security (E-verify)

Microsoft Office Programs

Evolution

Motivated self-starter

Problem resolution

Administrative Skills

Detail and Multitask-Oriented

Internal/external customer service

Time management

PROFESSIONAL EXPERIENCE:

WEX Coordinator 2011-Present

CobbWorks Youth ASSETS Marietta, GA.

Maintain all payroll records for interns. This includes entering payroll information for all new-hires, recording tax withholding information, as well as making appropriate changes in compliance with internal policies and external local, state and federal income tax regulations.

Calculate and process biweekly payroll.

Maintain various payroll records such as timecard sheets, payroll journals and ledgers; make required adjustments through established procedure.

Conduct new-hire and supervisor orientations for employer and employees.

Balance or reconcile assigned payroll records; resolve and adjust discrepancies; analyze computer reports to identify and locate sources of error. Post and correct items improperly coded; prepares and sends forms to correct the computer entry.

Update and maintain all payroll records. This includes address changes, paycheck changes (taxes, raises or benefits) and terminations.

Report all new hires through E-Verify while maintaining I9 documentation.

Resolve customer concerns pertaining to paycheck.

Assistant Case Manager 2009-2011

Arkansas Workforce Center (WIA) Blytheville, AR

Assessed and enrolled eligible applicants in appropriate career training and secondary education.

Conducted client and supervisor orientation for all programs and administered TABE testing for all applicants.

Instructed clients on how to gain the correct on the job training so that they may gain unsubsidized employment.

Calculated the appropriate hours on timesheets to submit for payroll

Maintained accurate client records, timesheets, and contracts to comply with monitoring agencies

Evaluate customer using interviews, advisement sessions, aptitude and achievement tests, and other tools; assists customers in understanding their abilities, talents, interests, and personality characteristics to develop realistic, achievable, and relevant career plans

Determine eligibility for customers interested in training; processes customer inquiries, problems, concerns, and explain regulations and guidelines to clients, contractors, and partners

Angela D. Jackson

2623 Forrester Ct. Lithia Springs, Georgia 30122 470-***-**** acz3ob@r.postjobfree.com

Faculty Liaison Coordinator / Hotel Contract Coordinator 2005-2007

Network for Medical Communications Research (NMCR) Atlanta, GA

Secured faculty follow up for meetings, by coordinating and confirming flight and hotel arrangements.

Maintained liaison between program production department and proposal originators to inform originators of status of accepted projects.

Coordinated and tracked speakers, invitations, confirmations, resume, disclosures and faculty listings for all live meetings

Evaluated and monitored contract performance to determine necessity for amendments, extension of contracts and compliance to contractual obligations.

Analyzed price proposals, financial reports and other data to determine reasonableness of prices.

Reconciled and posted hotel bills to submit for payment

Audited accounts payable invoices to ensure they are received by the client and to answer any client’s questions regarding the invoices

Responsible for setting up contracts/projects system and maintaining project paper files.

EDUCATION:

Associate of Arts in Business Administration Degree: 2011

American InterContinental University Hoffman Estates, IL

Bachelor of Business Administration Degree: 2018

American Intercontinental University Hoffman Estates, IL



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