Customer Service Sales
Resume:
Magdalena Estrada
EL Paso, TX 79907
acz3l9@r.postjobfree.com
EXECUTIVE SUMMARY
A detail oriented Customer Service Professional with experience in Retail, Finance, and Insurance industries. Key strengths include the ability to:
Perform multiple tasks with specified deadlines.
Perform accurate and thorough work.
Communicate effectively with customers and co-workers.
PROFESSIONAL EXPERIENCE
Sales Rep – AD Insurance El Paso, TX 2014 - Current
Develop and implement sales plan and manage all phases of the sales cycle-from prospecting to close and follow-up support
Develops base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects
Develops a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation
Enhances insurance agency reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Assistant Manager - Mamacitas Restaurant Clint, TX 2014 - 2010
Manage scheduling of staff
Work with staff and management to provide excellence in customer services
Ensure proper employee training
Resolve issue related to both staff and customers
Provide assistance in the event of an employee being absent
Manage all paperwork and cash duties
Hotel Desk Clerk - Super 8 Motel Clint, TX 2010 – 2008
Maintain an inventory of vacancies reservations and room assignments
Answer inquiries regarding hotel services and registration by letter, by telephone and in person provide information about services available in the community and respond to guest complaints
Initiated courtesy call after check-in to ensure guest is satisfied with accommodations
Solid experience in accounting functions such as account Payable/Receivable and auditing
Secretary - Housing Authority El Paso, TX 2008 - 2006
Organize the scheduling, meetings, appointments, travel arrangement of executives
In depth knowledge of Microsoft Office suites and internet telephone operations
Prepared and organized paperwork and other materials as needed for meetings, conferences, travel arrangements and expenses reports
Composed, typed, and distributed meeting agendas and minutes, routine correspondences and reports
Bartender – Twinz Lounge El Paso, TX 2006 – 1998
Ability to host, entertain, small talk, and speak fluidly in front of stranger
Ability to work together with other food service workers as a team
Ability to keep a cool head when dealing with irate customers
Interact with customers, take orders and serve snacks and drinks
Assess customers’ needs and preferences and make recommendations
Plan and present bar menu
Check customers’ identification and confirm it meets legal drinking age
Stay guest focused and nurture and excellent guest experience
Comply with all food and beverage regulations
SKILLS
Experience documenting policies and procedures
Develops analytical, problem solving and organizational abilities
Solid oral and written communication skills
Good personal computer skills
Knowledge of company & organization policies, practices and procedures
Knowledge of business operations and supporting interface systems
Contact this candidate