Cathy M. Wallace

**** ***** **. **** ****, Tx.

***** *** **** 817-***-**** acz3ij@r.postjobfree.com

Profile Summary

Dedicated award winning Retail, Office and Training Manager with demonstrated success in all facets of retail operations (including P&L, merchandising, sales, inventory management, project management, customer service, and clerical, organization, training, personnel and payroll management). Experienced manager whose 24 year career with top retailers has been distinguished by awards, (including being named store manager of the year for 9 years) and goal-surpassing performance-to-plan. Successful in turnaround management roles, propelling a low-revenue store producing $600k per year to producing over $1MIL in revenue within one year.

Summary of Qualifications

• Experience in Strategic Planning, Performance Management, Recruitment/Selection, Retail Sales Growth and Loss Prevention

• Expertise within Customer Relations, Office and Training Management

• Coordinated, developed and skilled in Event Planning

Professional Experience

Event Planner UNTIL NOW PRODUCTION, Natchitoches, LA Mon 1999 – Present

• Initiated and planned concerts, parties, and community affairs

• Hired and managed vendors

• Managed finances and disbursed payments

• Supervised event promotions

Sales Manager L'Occitane En Provence, DFW International Airport Sept 2012 – Nov 2015

• Provided exceptional clientele and guest care meeting and exceeding all patron and corporate expectations

• Maintained the highest sales for three consecutive years rated on a monthly sales basis

• Outstanding knowledge of business and products, administrative duties, inventory, training and employee development

• Trained and provided information to clientele as a Skin Care Consultant

• Completed large/small volume sales utilizing training as a Cashier handling various types of payment methods (cash, debit, credit and checks)

• Organized floor and marketing information per plan-o-gram information from vendors and corporate information

• Created Sale's Goals and drove Sale's Goals above Corporate Projections

• Built exceptional customer service rapport; organizing events to promote monthly campaigns

Travel Specialist ARISE (Carnival Cruise Lines), Throughout US Aug 2011 – Oct 2012

• Educate Travel Agents in the United States of Booking Procedures

• Create Bookings and Provide Travel Agents with Documents

• Offer best rates to meet all guest needs.

• Verify all Past Guest information for Loyalty Results

• Maintain knowledge of Deck Plan and all amenities

• Upgrade and Up Sale to complete all Occupancy Availability

• Educate on all Promotions

• Maintain and Educate on knowledge of all Ports of Calls

• Effectively secure all Rates while providing Air and Transfer options

• Provide Guest with Excursion Information for their Ports of Call

Home Agent CITIBANK, Natchitoches, LA Dec 2010 – Aug 2011

• IBM-Consultant Agent & Personal Banker

• Developed new agents in key roles to ensure high performance

• Decreased customer complaints and increased banking product knowledge

• Transferred funds between accounts for clients

• Educated customers on loans

• Updated account information per clients request

• Created Fraud Investigations and Work with Fraud Department to Resolve

• Audit Client Accounts that were Flag to protect Client & Bank

District Training Manager CATO Corporation, Natchitoches, LA Oct 2007 – Jan 2011

• Recruit, Hire, Train and Organize the Opening of New Stores

• Top Training Manager for Southern Louisiana Market

• Create Incentives to motivate Employees to reach Sale's Goals

• Decreased bad debt

• Maintained Shrink at a .60%

• Supervised 10-20 associates

• Complete Annual Performance Reviews

• Set goals, Tracked Sales and correct all discrepancies

• Supervised planograms and floor settings to enhance customer visits, and increase sales

• Recruit, Higher, Train Inventory Staff within the Community

• Educate and Motivate Customers on Fashion and Increase the Desire on Closing Sell

Property Manager Payne and Baker Properties, Natchitoches, LA Mon 2005 – Mon 2011

• Developed relationships with tenants, maintained properties, and assured that all maintenance issues were resolved

• Conducted monthly inspections, and collected deposits, rent and fees

• Assured that all maintenance issues were resolved immediately

• Developed solutions to enhance all properties

Team Leader (US Support) SPRINT PCS, Shreveport, LA Jan 2007 – Oct 2007

• Supervised +50 agents in assisting customers over the phone

• Decreased consumer complaint by 40% by having agent’s complete survey of resolving issues

• Audited calls, hired, trained, and coached employees Created action plans to increase job performance

• Set goals, analyzed sales and researched unresolved issues

• Conduct meetings to increase moral and passion for calls

Store Manager Blockbuster Video, INC., Natchitoches, LA Nov 1995 – Jul 2007

• Increased operational effectiveness by cutting net bad debt from 3.8% to 1.7%

• Increased performance to meet and exceed revenue objectives

• Recruited, selected and developed talent for assistant store manager roles

• Established and tracked sales goals, monitored P&L reports, and ensured compliance with company standards

• Recruited, hire and train new associates for other stores

• Decreased shrink by people development and exceptional customer care

• Helped plan and promote talent for entertainment for annual conference

• Audited store monthly to maintain training and customer relation needs

Education

Natchitoches Central High School, Natchitoches, LA

High School Diploma, Graduated, 1990

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