Customer Service Sales

SORELLA D. SCOTT-GULIEX

**** ** **** **. #****

Tomball, Texas 77375

281-***-**** cell

acz3h7@r.postjobfree.com

CAREER OBJECTIVE

Offering over 30 years of experience in sales and service of medical, dental, vision, life, disability, voluntary worksite benefits and wellness to both fully insured and self-funded employers and customer service.

The skills used to succeed in account management and sales are: building and maintaining relationships, consultative and strategic selling, and excellent customer service. I am conscientious, reliable, independent, a self-motivator, relationship builder and enjoy being a team player.

PROFESSIONAL EXPERIENCE

Paychex Insurance Agency, Houston, Tx November 2014 to November 2015

Field Major Account Manager

Acts as a dedicated account manager, licensed broker

Provide creative plan designs to clients during renewal process

Move existing policies to alternative carriers to assist client in achievement of benefit and premium objectives

Up sell and resell ancillary products

Responsible for establishing and maintaining ongoing client relationships, overall client satisfaction, and client retention.

HUMANA, INC.. Houston, Tx May 1990 to July 2014

Account Executive

Sales of group medical, dental, disability, life, and worksite benefits through brokers as well as acquire new additional lines of coverage to existing accounts

Manage key accounts

Initiate renewal process with underwriters

Responsible for retention of existing business and maintain a closing ratio of 90% retention

Act as a liaison between Sales and Account Implementation departments

Negotiate renewals, build and execute strategic guidance plans

Provide and review reporting data relative to claims performance with clients and brokers

Manage broker and clients by instituting strategic relationship management process that drives business outcomes

Identify and leverage business development opportunities to deliver and enhance the customer experience

Inform, advise, and respond to client and broker inquiries on an ongoing basis

Promote responsive customer service

Provide ongoing education to clients regarding proper administration involving benefits, eligibility, premium accounting, web access, and enrollment and termination guidelines.

LICENSES/ACCOMPLISHMENTS

Group 1 Life/Health License (State of Texas) – Active

TRAINING COURSES

Project Management/Excellence in Customer Service and Sales Presentations

Supervisory/Management Skills

Professional Selling Skills

REFERENCES

References are available upon request.

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