*** ***** ***** • West Chester, PA ***** • home 610-***-**** • cell 484-***-**** • acz3gz@r.postjobfree.com

Professional Experience

Haly Home Comfort LLC, Malvern, PA August 2016-present

Customer Service/Inside Sales Representative

Responsible for all incoming calls from current and prospective customers for both fuel sales and any service needs. Entered new customer accounts, orders and service calls in the Cargas system and worked with delivery and service teams to schedule.

Increased customer base over last year by 15%.

Developed written standard procedures for areas mainly under the guidance of tribal knowledge.

Responsible for filing all collections paperwork with local courts for all Haly locations.

Portescap- A Danaher Company, West Chester, PA Oct 2007 – June 2016

Customer Service Representative

Manage all aspects of customer service process for the Northeast and European sales territories of a $73 million dollar international manufacturer of custom motors.

Daily responsibilities include, but are not limited to, answering production, shipping and sales questions via e-mail or phone, entering quote requests thru Salesforce.com and order entry for various aerospace and defense, medical and industrial customers.

Review weekly customer production schedules and requirements with India and US manufacturing facilities. Ensure goods shipped from manufacturing facilities to customer are according to schedule and contract.

Through the use of customer calls, report and portals, perform monthly forecasting and preparation of forward product production requirements.

Responsible for return materials authorizations and insuring that credit issuance is done correctly.

Work with the manufacturing team and engineering departments to resolve any customer technical or scheduling issues. Strive to be the voice of the customer regarding customer expectations.

Participate in technical and cross functional discussions during customer visits.

Assist with production support duties such as forecasting, scheduling, capacity planning, and resource management.

Part of various Kaizen teams focusing on improving manufacturing quality, delivery and costs.

Received training on problem solving and conflict management.

Use Oracle, SFDC, MS Office and Noetix on a daily basis.

Southco, Concordville, PA June 2005 – July 2007

Sales Engineer

Responsible for servicing assigned accounts along with daily incoming calls. Accounts included Southco’s largest customer with average sales of $9 million.

Developed partnerships with both internal and external customers in support of client and company goals.

Provided daily contact with international account base to assess customer’s needs and maintained an open line of communication.

Participated in weekly training sessions to further knowledge of entire product line content and application.

Quality Park International Paper Co., Exton, PA July 1999 – June 2005

Sales Service Representative

Directly serviced $35 million in annual account sales from the Quality Park and Esselte Companies.

Created and maintained territory account strategies with internal account executives in order to profile and develop account relationship.

Account management responsibilities included customer communication and problem resolution, contract negotiations and detailing production capabilities.

Additional Experience

Eagle’s Eye, Conshohocken, PA Feb 1998- May 1999

Senior Marketing Service Representative

Strawbridge’s, A May Company, Exton, PA Mar 1994- Feb 1998

Area Sales Manager

Education

West Chester University, West Chester, PA May 1993

BA, Philosophy

Computer & System Skills

Microsoft Office Suite, Oracle, AS 400, SAP, Syteline, Salesforce, Noetix, Cargas, LeadMaster, Docusign

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