Zachary Taylor

*** ****** ****** 407-***-****

Orlando, Florida 32809 acz3e5@r.postjobfree.com

SUMMARY

Driven and dedicated customer service professional with a passion for providing service of the highest level of quality. Proven ability to establish rapport with clients and the customer service team.

HIGHLIGHTS

● Proficient in Microsoft Office

● Proficient in Google Docs, Sheets

● Organizational & critical thinking skills

● Strong leadership skills

● Service Oriented

o Conflict Resolution Expert

o Courteous Demeanor

o Sharp Problem Solver

o Excellent writing skills

o Typing 65 WPM

EMPLOYMENT HISTORY

24-7 Intouch August 2016 - Present

Customer Service Advocate

Altamonte Springs, FL

● Responding to and handling customer escalations and difficult cases

● Supervising and assisting a team of Customer Service Representatives

● Managing social media pages and Excel documents

Lotus Computer October 2013-August 2016

Administrative Assistant

Altamonte Springs, FL

● Responding to support emails and calls

● Assisting customers with computer hardware sales

● Assisting in product line development and managing Excel documents

● Assisting in blogging and social media promoting EDUCATION

Valencia College - Associate’s degree 2015 - present Orlando, FL

Pine Castle Christian Academy - High School diploma 2011 Orlando, FL