Manager Customer Service
Resume:
Kelley A. Agard
Middletown, De 19709
*****@***.***
SUMMARY OF QUALIFICATION
I am a skilled manager with great knowledge in coordinating activities in any residential and professional setting. A Community Living Specialist and Peer Support Coach with increasing responsibility in the leadership and provision of group and individual counseling services; I also had great experienced in managing the day to day operations such as driving consistent performance, overseeing the layout for stock and ensuring accuracy of inventory and meeting customer needs while exceeding weekly retail goals.
Professional Experience
Most Recent Employment:
NHS Human Services
2 Penns Way, New Castle, DE 19720
Administrative Assistant
10/15/15- 2/28/17
This position provides administrative support to executive and performs general office functions as related to overall program operations.
This position requires excellent communications skills.
Participate in meetings to take minutes, assist with payroll, human resources, answering of phones.
Recovery Innovations Delaware
2383 Limestone Road
Wilmington, De 19808
Community Living Specialist
Community Building
06/01/13-04/08/15
Integral members of the community building team, that brings their lived experience of mental health and /or sobriety to the team providing evidence that recovery is possible.
Provide recovery support and coordination of care for residents
Communicate the message of hope, improving engagement and support resident choice.
Community Living Specialist act as an advocates for the needs of every resident and work in collaboration with community building leadership to support the day-to-day activities of the program’s recovery environment.
Transferred To:
Peer Support Coach
Restart
Recovery Innovations Delaware
Participate in Welcome process with Recovery Navigator and citizen within 48 hours of referral receipt. Ensures Welcome Packet, including consents, is understood and completed.
Utilizes Recovery Coaching to facilitate Recovery Partnership with the citizen. Capturing information in the Recovery Journey, Recovery Innovations Electronic Recovery Record.
Partners with citizen to ensure collaboration with current supporters indentified i.e. family, friends, clinical home, housing supports, to obtain collateral information.
In partnership with Recovery Navigator, supports the path for the Recovery Solutions with the citizen identifying immediate needs within the 9 Dimension of wellness.
Identifies and educates citizen on community resources to achieve success with their Recovery Solutions.
Provide support with identifying and pursuing eligible benefits including housing assistance, social security benefits, Medicaid and / or Medicare benefits, prescription benefits when applicable.
Previous Employment:
Jenny Craig Newark, De
Customer Service Support September 2010- May 2013
Managing weekly consultations for clients
Responsible for arranging and ordering inventory
Preparing daily bank deposits
Accountable for verifying initial intakes with clients to ensure proper coverage is provided
Just 4 You Fashion Bear, De June 2007- June 2009
Store Manager
Managing the efforts of four Sale Associates
Responsible for leading the team to meet the customer needs while exceeding weekly retail goals.
Executing day to day operations such as driving consistent performance, overseeing the layout for stock and ensuring accuracy of inventory
Responsible for the preparation and submission of employees payroll
ION-Power Inc Delaware City, De March 2006- May 2007
Operations Manager
Conduct managerial duties such as assigning daily work tasks to lab technicians
Overseen shipments of hazardous materials
Responsible for developing and training new interns/ employees
Assisted in the preparation of payroll
Corresponded to customers with recent sale quotes
Hazmat Certified
Guardian Bear, De Oct 2005-Feb 2006
Office Clerk
Created various spreadsheets for multiple business functions
Maintained mail and shipment preparation
Responsible for filling, data entry, posting of new hire positions and various other general office duties
Street & Ellis Law Firm, Dover, De Nov 2001-Dec 2004
Receptionist
Coordinating daily client and counselor meetings along with quarterly board meetings
Responsible for answering phones scheduling existing and new client appointments, preparing legal documents and collecting client fees.
Education and Training
PBSI, King of Prussia, PA 2001
Certificate – Medical Billing
Dover High School, Dover, De 1988
Diploma
Delaware State University 1988-1990
Fire Safety
Sexual Harassment in Health Care
Blood Borne Pathogens
It’s about Respect, Harassment in the Workplace
Additional Qualifications
Excellent time management skills
Demonstrates the ability to work independently, organize and proactively produce quality deliverables in response to multiple assignments
Demonstrates the ability to adapt to change in appositive manner
Extensive knowledge of the long term care needs of rehabilitation citizens and people with disabilities
Adaptable, learn new tasks, follow procedures quickly and accurately
Self-Motivated, hardworking, team player and ready for new professional challenges.
Key Skills
Microsoft Word
Power Point
Ican
Excel
Contact this candidate