Kelley A. Agard

*** ******* *****

Middletown, De 19709

302-***-****

acz3du@r.postjobfree.com

SUMMARY OF QUALIFICATION

I am a skilled manager with great knowledge in coordinating activities in any residential and professional setting. A Community Living Specialist and Peer Support Coach with increasing responsibility in the leadership and provision of group and individual counseling services; I also had great experienced in managing the day to day operations such as driving consistent performance, overseeing the layout for stock and ensuring accuracy of inventory and meeting customer needs while exceeding weekly retail goals.

Professional Experience

Most Recent Employment:

NHS Human Services

2 Penns Way, New Castle, DE 19720

Administrative Assistant

10/15/15- 2/28/17

This position provides administrative support to executive and performs general office functions as related to overall program operations.

This position requires excellent communications skills.

Participate in meetings to take minutes, assist with payroll, human resources, answering of phones.

Recovery Innovations Delaware

2383 Limestone Road

Wilmington, De 19808

Community Living Specialist

Community Building

06/01/13-04/08/15

Integral members of the community building team, that brings their lived experience of mental health and /or sobriety to the team providing evidence that recovery is possible.

Provide recovery support and coordination of care for residents

Communicate the message of hope, improving engagement and support resident choice.

Community Living Specialist act as an advocates for the needs of every resident and work in collaboration with community building leadership to support the day-to-day activities of the program’s recovery environment.

Transferred To:

Peer Support Coach

Restart

Recovery Innovations Delaware

Participate in Welcome process with Recovery Navigator and citizen within 48 hours of referral receipt. Ensures Welcome Packet, including consents, is understood and completed.

Utilizes Recovery Coaching to facilitate Recovery Partnership with the citizen. Capturing information in the Recovery Journey, Recovery Innovations Electronic Recovery Record.

Partners with citizen to ensure collaboration with current supporters indentified i.e. family, friends, clinical home, housing supports, to obtain collateral information.

In partnership with Recovery Navigator, supports the path for the Recovery Solutions with the citizen identifying immediate needs within the 9 Dimension of wellness.

Identifies and educates citizen on community resources to achieve success with their Recovery Solutions.

Provide support with identifying and pursuing eligible benefits including housing assistance, social security benefits, Medicaid and / or Medicare benefits, prescription benefits when applicable.

Previous Employment:

Jenny Craig Newark, De

Customer Service Support September 2010- May 2013

Managing weekly consultations for clients

Responsible for arranging and ordering inventory

Preparing daily bank deposits

Accountable for verifying initial intakes with clients to ensure proper coverage is provided

Just 4 You Fashion Bear, De June 2007- June 2009

Store Manager

Managing the efforts of four Sale Associates

Responsible for leading the team to meet the customer needs while exceeding weekly retail goals.

Executing day to day operations such as driving consistent performance, overseeing the layout for stock and ensuring accuracy of inventory

Responsible for the preparation and submission of employees payroll

ION-Power Inc Delaware City, De March 2006- May 2007

Operations Manager

Conduct managerial duties such as assigning daily work tasks to lab technicians

Overseen shipments of hazardous materials

Responsible for developing and training new interns/ employees

Assisted in the preparation of payroll

Corresponded to customers with recent sale quotes

Hazmat Certified

Guardian Bear, De Oct 2005-Feb 2006

Office Clerk

Created various spreadsheets for multiple business functions

Maintained mail and shipment preparation

Responsible for filling, data entry, posting of new hire positions and various other general office duties

Street & Ellis Law Firm, Dover, De Nov 2001-Dec 2004

Receptionist

Coordinating daily client and counselor meetings along with quarterly board meetings

Responsible for answering phones scheduling existing and new client appointments, preparing legal documents and collecting client fees.

Education and Training

PBSI, King of Prussia, PA 2001

Certificate – Medical Billing

Dover High School, Dover, De 1988

Diploma

Delaware State University 1988-1990

Fire Safety

Sexual Harassment in Health Care

Blood Borne Pathogens

It’s about Respect, Harassment in the Workplace

Additional Qualifications

Excellent time management skills

Demonstrates the ability to work independently, organize and proactively produce quality deliverables in response to multiple assignments

Demonstrates the ability to adapt to change in appositive manner

Extensive knowledge of the long term care needs of rehabilitation citizens and people with disabilities

Adaptable, learn new tasks, follow procedures quickly and accurately

Self-Motivated, hardworking, team player and ready for new professional challenges.

Key Skills

Microsoft Word

Power Point

Ican

Excel

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