Administrative Assistant / Office Manager

Donna J. Adams

**** ***** **** – Walkerton, Indiana 46574

Cell # 574-***-**** ** Home # 219-***-**** ** Email: acz3dq@r.postjobfree.com

SUMMARY

Over 22 year’s experience in the office management environment as a dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency. Offer advanced computer skills in MS Office Suite and other administrative based applications/systems. Professional business and customer relation skills.

EXPERIENCE

Sunnyside Presbyterian Church, South Bend, IN Mar 2013 to Jul 2014

Office Manager

Responsible for all office tasks to include: Multi-line phone system, Customer Service Representative (CSR), Accounts Receivable/Payable, Payroll, Travel, Scheduling, Supervised (5) Volunteers, Process all weekly & monthly church bulletins, inserts of information, produce event flyers, brochures and documentation for office and members.

Worked directly for the Pastor, Associate Pastor and a 400 member church congregation. Maintained weekly updates in the Constant Contact application & ensured the website reflected current events and schedules.

Onna & Papa's House, Mishawaka, IN

Owner & Operator - (Licensed) Home Day Care Provider Feb 2009 to June 2013

National Standard, Co., Niles, MI

Operations Assistant Mar 2006 to Nov 2008

Responsible for processing data for all daily reports, charts and graphs for various departments within the plant facility. Processed (main back-up) for ADP Payroll system. Dedicated my talents to Human Resources, Quality, Shipping, Sales and Production departments including special assignments & projects. Worked directly for the Plant Manager.

KC Tree, Inc., Mishawaka, IN

Office Manager Dec 2004 to Mar 2006

Office manager responsibilities included Cost Estimates for commercial and residential properties, Accounts Receivable/Payable, Payroll, Data Entry, Filing, Phones, Customer Service and Bookkeeping.

Ability to understand and follow detailed written and oral instructions.

Excellent ability to establish and maintain effective working relationships.

Applebees, Mishawaka, IN

Waitress/ Bartending - Customer Services Jul 2003 to Jan 2005

Daman Products, Inc., Mishawaka, IN

Engineering Assistant May 2001 to Jun 2003

Maintained blueprint updates & revisions based on engineers recommendations.

Bar coding and special projects.

Provides primary support for document control management system.

Coordinates and performs document change control process including receipt, maintenance, approval, distribution, and storage of controlled documents such as standard operating procedures, forms, protocols, reports, drawings, and other quality documents.

Distributes and retrieves documents to/from all concerned departments.

Ensures processed documents are complete, concise, accurate, and conform to established formats. Manages archival activities for controlled documents.

Maron Products, Inc., Mishawaka, IN

Documentation Control Coordinator Feb 1999 to Jan 2001

Maintained the document control system consisting of product and process related documentation.

Oversaw the document/change control process including filing and archiving.

Maintained all site training files and related documents to ensure SOP compliance.

Provided guidance on document control procedures to all functional departments.

Responsible for creating, controlling and posting of all documentation for charts, graphs and reports with in the plant facility.

Controlled all blueprint updates and bookkeeping for the Quality Control department such as: QS 9000 policies and procedures, work instructions, forms, and job descriptions for Human Resource department.

Assisted plant manager with special projects.

E.W.I. South Bend Stamping, South Bend, IN

Plant Manager's Secretary - Engineering Secretary Jan 1992 to Jun 1997

Provided administrative assistance to the plant manager for over 2 years and then proceeded to add the V.P. of Engineering and (4) engineers. This position entailed maintaining department bookkeeping, provided data entry, created charts and graphs for monthly reports, and all spreadsheets and forms for plant documentation control.

Contributed in the Quality Control department with the development of QS 9000 applications.

SPECIALIZED SKILLS

Office Management Accounts Payable / Receivable

Teambuilding & Supervision Bookkeeping & Payroll Records Management

Staff Development & Training Meeting & Event Planning

Report & Document Preparation Spreadsheet Creation

Microsoft Office Suite Kronos

QuickBooks Medical Manager

ADP Payroll Quark Xpress

AutoCAD (Basics) FoxPro

Next Gen BosaNova

AS 400 Systems Publisher

EDUCATION

Executive Administrative Assistant in Business Management & Health Insurance Claims Management (2.5 Yrs.) Davenport University - South Bend, IN 1994 to 1997

WORK & PERSONAL REFERENCES

Val Locke/Tom Moran National Standard, Inc. - Niles, Michigan 269-***-****

John Mullins Shamrock Truck Sales - South Bend, Indiana 574-***-****

Kenny Lapkiewicz E.W.I. South Bend Stamping – South Bend, Indiana 574-***-****

Mary Myers H.R. Block – Tax Preparer (Retired) 574-***-****

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