ISO / process improvement specialist, Dir. of Quality

Franco Tandoi

770-***-**** / ******.******@*****.***

I am a highly experienced professional and mature manager with a strong emphasis in Quality / Operations management, process improvement, customer satisfaction, team leadership and facilitation, team accountability and collaboration within the manufacturing, distribution and service industries.

Work Highlights

Director of Quality

Transferred pre-production products to Singapore, worked as future transfer team liaison

Created and implemented 2 ISO certified quality management systems on time and within budget

Managed ISO; PDCA (Plan-Do-Check-Act)

SOP / WI generation and training

Process Mapping and auditing

Process improvement utilizing 7-Step team approach; team facilitation, leadership and collaboration

CAPA; 5-Why, 8D

Risk assessment and reduction using PFMEA

Monitor and measure with internal and customer KPIs (customer scorecards and collaboration)

Vendor qualification and management

Managed ISO and integrity of product quality in 7 US facilities; 7 Quality managers and their teams

Change agent utilizing ADKAR (awareness, desire, knowledge, ability, reinforcement)

Director of Logistics / Co-Plant Mgr.

Process proficiency improvement utilizing Lean, 5S and 8 Waste principles and team accountability/collaboration

Managed 50+ production / warehouse associates

HIPAA and product destruction implementation

Global Account Manager

Owned largest customer account; 24 x 365

Customer satisfaction improvement (measured by customer scorecard); 20% in 6 months.

Additional Skills;

Creativity

Trained as a Change Management Agent (ADKAR)

Planning / team accountability OST (objectives/strategies/tactics)

Hiring / Firing and personnel improvement plans

Mature mentor, coach and motivator

Safety Team Leadership and Training

MS Excel, Project, PowerPoint, Word, Visio

Willing to travel or to relocate.

Community awards, volunteerism (Santa Cruz, Ca. and Pembroke Pines, Florida)

Work History:

Source Support Services, Lawrenceville, Ga. (Feb, 2014 – Nov. 21, 2016)

Director of Customer Care / Global Account Manager

Ran the Help Desk and on call - 24 x 365

Responsible for 25 Tech Specialists/Engineers and Call Coordinators

Owned the account for the company’s largest customer

Contractor (July – Dec. 2011);

oImplemented and managed ISO certified QMS and Project Coordinated a nationwide equipment installation program.

QMed Corp, Ft. Lauderdale, FL - (Sept. 2012 – Feb. 2014)

Director of Inbound Quality and Logistics

Responsible for integrity of all inbound product and activities; Dock to Stock

Managed two leads, 10 Material Handlers and 10 Inspectors

Audited vendors for qualification and integrity of product

Responsible for HAZMAT program

Bell Micro / Avnet, Inc., San Jose, CA – (Feb 1997 – Oct. 2011)

Dir. of Quality / Logistics – Computer Product Distribution and Integration;

Director of Quality Distribution (US)

Co-Plant Manager of Server Assembly / Integration (San Jose)

Responsible for product integrity and customer satisfaction

Created, implemented a Process Risk Assessment Program (PFMEA); reduced first article / pilot rejections by 40%

Implemented and managed an ISO 9001 / 13485 blanket certification for 7 North American facilities

Team lead/project mgr. for implementing/training ISO9001:2008 in the Miami facility; 3 month project

Obtained UL, Nemko, TUV, CE regulatory certifications also CQC (China) certifications for integration

Implemented C/RoHS and WEEE programs with certificates of conformance for customers

References upon request.

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