Customer Service Representative

Peggy Heffner

** *. **** ****** ***.* Tioga, PA *6946 570-***-**** *********@*****.***

Career Objective: Seeking a responsible and challenging position with a dynamic organization which offers opportunities for personal and professional development, where I can best use my knowledge and skills.

Education:

Associate Degree in Occupational Studies in Medical Coding and Reimbursement 2009

Elmira Business Institute Elmira, NY

Professional Experience:

Secretary III 01/2017-04/2017

Concern Counseling Services Mansfield, PA

Verified client insurance eligibility on a daily basis

Transcribed psychiatrist’s evaluations and medical progress notes and psychologist evaluations

Prepared and sent client information for release of information requests

Maintained cashbox and record of payments received to spreadsheet

Prepared and sent discharge letters to clients who have become discharged for services

Scheduled clients for psychiatrists, psychologists and therapists

Answered multi line phone system and directed calls to necessary therapists when needed

Open/Closed office for the day

Scanned/copied/faxed/attached daily prescriptions, medical records, lab reports, etc, to clients electronic record

Cancelled appointments when needed and filled in doctors schedules when cancellation occurred

Checked in clients upon arrival and updated client demographics when needed for insurance changes, etc.

Noted accounts, checked voicemail and returned calls when necessary

Ordered office supplies when needed

Housekeeper/Laundry Attendant 07/2016 -10/2016

Front Desk Associate 09/2015-05/2016 Mansfield, PA

Microtel Inn & Suites by Wyndham

Prioritized with time management skills and worked efficiently while cleaning rooms

Provided guests with professionalism and assisted them when needed with extra items.

Accepted and handled all payment forms for guests reservations including cash, credit cards etc.

Answered phones and delivered messages when appropriate to supervisor

Customer Service Representative 05/2016-07/2016

Sitel Corporation/Direct TV Painted Post, NY

Handled questions via the telephone addressing billing, upgrades and programming issues for satellite client.

Provided effective communication skills with strong customer service expertise.

Navigated multiple tools and systems while interacting with customers.

Online Customer Service Representative 10/2012-02/2013

Sitel Corporation/Verizon Wireless Rehired 07/2013-09/2014 Painted Post, NY

Assisted and followed up on concerns regarding customer accounts and product sales.

Communicated effectively with customers and prospects directing customers to product information resources.

Documented customer interactions by maintaining interactions by maintain accurate notes in the customer relationship system, ensuring customer history database integrity.

Provided excellent customer service to all customers online and handles 3 calls at one time.

Unit Clerk-Part Time 10/2010-1/2011

St. Joseph’s Hospital Elmira, NY

Professional Fee Biller 2/2011-3/2011

Schuyler Hospital Montour Falls, NY

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