Health Quality

MURALI KRISHNA SHIRIGADA

*** *** **** *****

Clinton, MS 39056

769-***-****

********@*****.***

EDUCATION

Mississippi College Clinton, MS

Master of Science in Health Service Administration May 2017

EXPERIENCE

United Health Group Hyderabad, India

Quality Analyst/Claims Associate Nov. 2012 – July 2015

Provided floor support for CRM’s

Supplied clarification to ensure appropriate processing of customer requests

Maintained volumes audited on a daily basis

Demonstrated excellent communication skills in provision of constructive and effective feedback, as necessary

Shared updates when received from Business Unit (process knowledge updates and implementation)

Completed priority cases, as necessary

Published an error analysis report through Prieto analysis; maintained various reports like Agent Performance report, AHT report, Absenteeism report, Schedule Adherence report, Agent Productivity report, Teamwise Performance report, Quality Report, and Error Analysis

ACTIVITIES/HONORS

United Health Group Venus Star Award, Recipient 2013

United Health Group 100% Accuracy & Production 2013 – 2014

PROFICIENCES

Language Proficiencies

oEnglish (Written and Verbal Fluency)

oHindi (Written and Verbal Fluency)

oTelugu (Written and Verbal Fluency)

Technical Proficiencies

oMicrosoft Office Suite

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