Customer Service Representative
Resume:
QUISQUEYA LOPEZ
***** **** ****** *****, *** # **1
Orlando, FL 32824
acz3ba@r.postjobfree.com
Objective Seeking a challenging position that offers the opportunity to utilize and further develop my
talents while having the opportunity for growth and advancement.
Profile
Solid background in providing support services with over ten years of experience in quality
control and data processing.
Computer knowledgeable, Noble and CDS, Microsoft, power point, excel.
Fully Bi-lingual in Spanish and English with excellent written and verbal communication.
Ability to maintain a positive relationship with supervisors, as well as colleagues.
Create and update traveler profile information.
Maintain thorough knowledge of the reservation process – including quality control and the
On-line booking tool processes.
An innovative and detail-oriented operations professional with years of Extensive operations experience covering efficiencies, validating, stability and continuous improvement, with the ability to create, train and develop an efficient work force. Proficient in Microsoft, excel, PowerPoint, SAP, AS400 software. provide overall leadership and management regarding all aspects of the operations, including logistics, customer service on time delivery, and staff development. Proven record of promoting cross-departmental collaboration in achieving and maintaining world-class operations. Establish, develop, and mentor self-directed teams, instilling personal and group accountability for corporate goals. Project management and timeline control, working with all depts..
business development. Highly focused on achieving the organizational missions and philosophy of the business while positively impacting the bottom line. Unparalleled communication, presentation and training skills with particular success targeting employee groups, business alliances, customers and shareholders. Highly successful in directing fast turnarounds of underperforming business units.
Education
Plaza Business School, Queens, New York, Secretarial Studies
Amityville High School, Long Island, NY
Career History
Coca-Cola May 2016-present
Orlando, Disney Springs, Florida
Ambassador/ Sales-associate
-Responsible for providing high-quality customer service
-Maintain constant presence on sales floor to address customer needs
-Enthusiastically converse with customers about purchases needs and available products
-Escort customers to products, answer questions about uses, and make sure all questions are answered
-Champion promotional items to increase sales revenues
-Facilitate inventory and stock management; conduct routine item counts to replenish items for sale
-Maintain and organize store displays to enhance product visibility
-Process customer payments, by cash checks and credit cards
Omni Hotel: Trevis Restaurant Jan 2016-present
Orlando, Florida
Hostess
-Responsible for guest volume in the restaurant
-Responsible for checking call reservations and answering messages to ensure that all reservations are catered for.
-Providing a positive and hospitable environment to all guests and work associates.
E-Tour & Travel Feb 2004-Jan 2015 Orlando, Florida
Manager, Quality Control Department
-Successfully managed an office of 3 people with a annual budget of over $250,000
-Performed quality control by monitoring telephone calls; used authentic voice files for instant coaching and feedback
-Oversaw travel packages; track, capture, and maintain critical, time-sensitive financial information in order to process customer’s personalized vacation packages
-Oversaw owner services operations; manage accounts for over 300 timeshare owners
Customer Service Representative
-Assisted customers in customizing travel packages; data processing of packages.
-
Budget Car Rental - Oct 1991-Aug 1992
Rego Park, NY
Assistant Supervisor/Customer Service Representative
-Responded to customer’s telephone inquiries in reference to car rentals; types and prices; assisted with inquiries on mileage plans, insurance and other pertinent information to customer’s care rental. Assisted the supervisor as needed.
Let’s Go Travel Jan 1991-Oct 1991
New York, NY
Receptionist/Reservationist
-Answered telephone inquiries related to domestic and international airline schedules, ticketing sales and car rental reservation according to customer needs and purpose of travel. .
-
Dr. Fernandez Chiropractors Aug 1990-Jan 1991
Astoria, New York
Receptionist
-Welcomed patients in the office and on the telephone and answered or directed their inquiries accordingly.
-Assisted patients with the check in process and scheduled appointments when applicable.
. Directed operations at multiple depts.., accomplishing significant improvements in, regulatory compliance, product quality, customer service, production efficiency, and cost control.
Dynamic, results-oriented Supply Chain with outstanding career directing strategic planning,
quality assurance, production, HR, and
record of promoting cross-departmental collaboration in achieving and maintaining world-class
operations. Establish, develop, and mentor self-directed teams, instilling personal and group accountability for corporate goals.
References
Jonnel Malavet
407-***-**** x4093
Mariliz Amaro
Maria Beraval
Carmen Bencosme
Contact this candidate