CHARLES UMUNNAKWE

** ******* *******, ****** **, K1G5R5 Telephone: +1-613-***-**** Email: acz38a@r.postjobfree.com

PROFILE

Result oriented IT infrastructure design specialist with experience in implementing and managing IT Infrastructure technologies, with strong analytical and troubleshooting skills, deep knowledge in planning and delivering IT solutions that support and deliver business value. Over the last decade, I have successfully delivered on-premise and hybrid cloud solutions that have enabled business agility and reduced the total cost of ownership for enterprise IT, yielding significant cost savings.

AREAS OF EXPERTISE

Infrastructure Management

Project Management

Vendor Management

Contract Negotiation &Management

Performance Management

Leadership

Risk Management

Storage Infrastructure

Server Administration

Network Infrastructure Design

Data Center

Network Security

Networking

Technology Optimization

Budgeting

Problem Solving

Telecoms

IT Support

WORK EXPERIENCE

Diamond Bank

2015– 2016

Project Manager

Provide leadership and strategic direction for the delivery of the following strategic cost saving initiatives within IT Services:

Mobile Device Management: to encourage the Bank’s Bring Your Own Device (BYOD) initiative to encourage mobility and at the same time ensuring enterprise data is secure on all devices. Cost savings on this initiative was in excess of $70,000.

Tier 3 data center implementation: A fall out of the Central Bank of Nigeria shared services project, I lead a team that delivered a purpose built tier 3 data center for Diamond Bank to guarantee a more reliable infrastructure backbone.

Office Collaboration tools: I lead a team that deployed and Upgraded office collaboration tools (SharePoint, Lync/Skype for business) to enhance over all work experience for the business and value chain.

Diamond Bank

2009 – 2015

IT Project Manager

Responsible for the Technology Infrastructure Strategy definition and all infrastructure related build versus buy decisions. Also responsible for 3rd party vendor management and infrastructure CAPEX budget provisioning.

ACHIEVEMENTS

Successfully delivered the integration of regional business offices. As the lead Infrastructure project manager, I led and managed the timely delivery of the project in a cost effective manner. The successful integration of the project increased work efficiencies across the region and provided an $XX in cost savings.

Planned, designed and managed the implementation of a virtualized server environment leading to an approximate annual savings of $72,000 on server infrastructure.

Led a team that successfully architected and delivered a hybrid cloud service email solution for the bank. Partnered with Microsoft to deliver Office 365.

Led the team that developed and implemented the revised disaster recovery strategy, including the revamp of the disaster recovery data center.

Led a team to successfully deliver a total revamp of the Bank’s contact center infrastructure; migration from a Cisco based platform to Aspect.

Managed the partnership with Microsoft and her partners to successfully integrate Aspect and Microsoft Dynamics to deliver a fully integrated contact center CRM solution leveraging on a loosely coupled and fully scalable infrastructure.

Led and managed infrastructure capacity and availability management as part of the IT continual service improvement initiative.

Led a team that successfully deployed EMC storage infrastructure (VMAX,Data Domain and Networker backup solution)

Supervised the deployment of converged/Engineered systems (Oracle ExaData).

Diamond Bank 2007-2009

Systems Administrator

Setup of LAN connections at new office locations (cable runs and termination) and WAN integration within existing office locations.

Configuring and deploying various server builds, RAID configuration and operating system deployment.

Management of Application level backup's for Exchange, SQL, SharePoint Portal Server running in high availability environments

Scoped, designed and implemented Microsoft Exchange 2003 email infrastructure for 3000 users spanning across multiple domains.

Designed and implemented the migration of Microsoft Exchange 2003 for 3000 users to Microsoft Exchange 2007 with cluster continuous replication features and high availability.

Deployed and supported Microsoft System Center Operations Manager (SCOM) 2007 for monitoring over 300 nodes achieving predictable performance for monitored nodes and improving infrastructure availability.

Managed windows server 2003 Active Directory, Messaging and collaboration infrastructure, Network services (DHCP, DNS)

Managed patch deployment across multiple operating system platform based on known vulnerabilities.

Deployed and supported Windows XP, Windows Vista and Windows7 guest operating System, Microsoft office 2003/2007/2010 applications and Windows server 2003, 2008 server operating systems.

Provide technical support for full range HP desktops DC series, HP laptops, HP Printers and HP scanners.

Managed and provided technical support on HP (BL) blade system, HP Maximized line (ML) and HP Density line (DL) server series

Maintain and support Virtualization Infrastructure using VMware, Microsoft Hyper-V thereby easing business continuity plans .

Diamond Bank 2005-2007

Network Administrator

Implemented Site-to-site VPN between Diamond bank Nigeria and Diamond bank Subsidiaries in 4 Francophone Countries

Implemented Remote Access VPN for staff using Cisco ASA 5540 (2011)

Implemented cost effective Link redundancy for clustered branches using Leased fibre circuits (E1) and configured automatic-failovers using EIGRP

Implemented a cost effective session initiation protocol (SIP) solution allowing customers to call the bank’s call centre from its ATM points.

Participated in the setting up of the banks HOT DR site and provisioned the network and security connectivity’s.

Implemented redundancy for Diamond bank internet connectivity using FATPIPE MPVPN device

Participated in upgrading the bank’s firewalls to Cisco ASA firewalls and administered the firewalls

Coordinated the Implementation of automatic failover for the bank’s core ATM routers using HSRP

Managed access control and security events on the bank’s security devices (ASA, Firewalls, IPS, FATPIPE, ACS etc)

Managed the bank’s Internet connections and the security of internet facing servers on the DMZ

Coordinated the security of the bank’s core network devices including catalyst 6513 and 4500 series switches

Coordinated and supported the availability of the bank’s Head Office Campus Area Network consisting of about 5 high end switches and over 1000 endpoints.

Setup of campus switched network for Diamond bank Head Office Annexes consisting of over 30 Switched and 1000 end points Managed access control and security events on the bank’s security devices (ASA, Firewalls, IPS, FATPIPE, ACS etc)

Managed the bank’s Internet connections and the security of internet facing servers on the DMZ

Coordinated the security of the bank’s core network devices including catalyst 6513 and 4500 series switches

Coordinated and supported the availability of the bank’s Head Office Campus Area Network consisting of about 5 high end switches and over 1000 endpoints.

Diamond Bank

2004 – 2005

Systems Engineer & Support

Managed a team of 27 employees responsible for 2nd and 3rd level IT support across a 120-branch network.

Instituted ITIL service management best practices for incident and problem management.

Implemented desktop standardization to reduce desktop support overhead leading to faster problem resolution and lower desktop failure rate.

Introduced and managed the implementation of a standardized server/communications room across a 120-branch network.

Implementation of CCTV system across the branches

Led the harmonization of server and desktop infrastructure for an acquired bank.

EDUCATION

Project Management Essentials 2016

University of Toronto School of Continuing Studies

Certificate in Management Essentials and Business Excellence 2013

Columbian University New York

Bachelor of Engineering (B.Engr.) Computer Science & Engineering 1992

Enugu State University of Science and Technology

CERTIFICATIONS

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional (CCNP)

Cisco Certified Design Professional (CCDP)

Microsoft Certified System Administrator (MCSA)

Cisco Certified Design Associate (CCDA)

Cisco Certified Network Associate Security (CCNA Security)

Microsoft Certified System Engineer (MCSE)

Microsoft Certified Technology Specialist Windows server 2008

TECHNICAL SKILLS

Application Software: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) MS Project, MS Visio

Operating Systems: Windows XP, Windows 2003, Windows 2008,Windows 7, Windows 8, Unix

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