Jalpa V

Phone: (***) *** – ****

E-mail: acz36r@r.postjobfree.com

Summary:

Highly competent result oriented IT professional with over 8 years of QA Analyst/UAT Tester/Business Analyst and Application Support experience in various domains like Banking Services and Property and Casualty (P&C) Insurance.

Proficient in handling every phase of Software Development Life Cycle (SDLC) starting from requirements, design, development, testing and maintenance both in Agile and Waterfall methodologies.

Thorough hands on experience with creating & modifying Test Scenarios/ Cases covering all test conditions and eliminating redundancy and duplications.

Ability to manage (multiple) project tasks with changing priorities and tight deadlines.

Performed Smoke Testing, Functional Testing, Regression Testing, Integration Testing, UAT Testing and Localization Testing. Experience working with UAT testers in UAT environment.

Performed Impact Analysis of software changes and identifying areas of application to be Regression Tested. Basic knowledge of Quick Test Professional (QTP).

Experience in Helpdesk support (Application Support) and resolved issues for end users at times.

Created and Updated the Defects and analyzed the defects using ALM, Quality Center (QC), Test Director, Test Track Pro (TTP) and Team Foundation Server (TFS).

Experience with writing SQL queries for Data analysis and modification.

Experience in writing Functional Requirements Documents (FRD), Business Rules and Scenarios.

Experience in soliciting client requirements, business needs and project objectives through JAD and existing systems documentation or procedures.

Experience in creating Requirement Traceability Matrix (RTM) to ensure comprehensive test coverage of requirements.

Experience in creating UML Diagrams including Use Cases diagrams and Activity Diagrams using MS Visio.

Experience of Identity and Access Management.

Good Team Player with excellent written and Verbal communication skills and Interpersonal skills.

Organized and disciplined team player with the ability to also excel in independent positions requiring minimal supervision.

Environment:

Methodologies

Waterfall, Agile

Testing Tools

ALM, Quality Center (QC), Test Track Pro (TTP), Team Foundation Server (TFS), Test Director, Quick Test Pro (QTP)

Operating System

Windows 98, 2000, 2003/2007, XP, Windows 7

Applications

MS Visio, MS Office ( Word, Excel, Power point ), MS Project

Techniques

GAP Analysis, Research Analysis, Document Analysis, Joint Application Development (JAD)

Database

SQL Server, Oracle

Other

SharePoint

Work Experience:

JPMorgan Chase, New York, NY September 2014 – February 2015

Quality Assurance Analyst (UAT Analyst)

Computer Assisted Collections System (CACS) is a Collections Litigation application. It improves quality control, metrics reporting and communication with third-party providers, document management and additional controls for fee processing for Auto Finance, Business Banking and Asset Wealth Management Line of Businesses for

Bankruptcy, Collection Litigation and Probate.

Roles and Responsibilities:

Gathered Requirements and understood the end to end workflow.

Participated in walkthrough, Defect report meetings periodically and Daily/Weekly status meetings.

Created Test Scripts using Functional Specifications and Test Scenarios.

Supported the Attorneys in execution of the Test Scripts and analyzed the Test Results in UAT testing.

Performed Functional Testing, Integration Testing and Smoke Testing.

Performed Test execution and logged all the defects using ALM.

Analyzed Defects, Verification of Fixed Defects and their closure.

Environment: Java, Oracle, SharePoint 2010, ALM 11.0

Oceanwide Inc., Edison, NJ July 2013 – December 2013

Quality Assurance Analyst/Business Analyst

Oceanwide Inc. is a leading provider of hosted insurance software solutions for the global property and casualty (P&C) insurance industry. Genoa is used to generate the most policies, certificates and manage the most claims in the marine insurance. All the projects were tested against Identity and Access Management.

Client: Marsh

Project: Claims

This project was launched to scan the Claims against OFAC. FNOL (First Notice Of Loss) is filed by the customer. Once the FNOL data has been submitted, then only a claim can be processed. Claims are screened against OFAC (The Office of Foreign Assets Control).

Roles and Responsibilities:

Participated in different phases of the Systems Development Life Cycle (SDLC) such as requirement gathering and analysis, design, development, and testing.

Using detailed knowledge of application features and functions assessed scope and impact of business needs throughout analysis and completion of all enhancement specifications.

Prepared Test Scenarios and Test Cases from the Functional Specifications and Use cases.

Performed Smoke Testing, Functional Testing and Regression Testing.

Managed the test cases written in SharePoint and performed Test case execution and logged all the defects using Mercury Quality Center. Performed Defect Analysis, Verification of Fixed Defects and their closure.

Environment: SQL Server 2008, ASP.NET, JavaScript, Quality Center 10.0, SharePoint 2007

Oceanwide Inc., Montreal, Canada September 2009 – June 2013

Quality Assurance Analyst/Business Analyst

Oceanwide Inc. is a leading provider of hosted insurance software solutions for the global property and casualty (P&C) insurance industry. Genoa is used to generate the most policies, certificates and manage the most claims in the marine insurance. All the projects were tested against Identity and Access Management.

Client: HSBC

Project: Dual Rating

Dual Rating is when an assured (or additional third party) seeks to charge its clients for cargo insurance, marking up the rates that the broker or underwriter charges the assured or third party company. Dual Rating enhancement

allows users to specify a "secondary" policy & rate schedule & then use this secondary policy to calculate & display secondary premium to Clientside users.

Roles and Responsibilities:

Reviewed the full workflow cycle for end-to-end business processes.

Prepared Test Scenarios and Test Cases from the Functional Specifications and Use cases.

Managed the test cases written in SharePoint and performed Test case execution with cross browser compatibility and logged all the defects using Team Foundation Server.

Performed Smoke Testing, Functional, UAT Testing, Integration Testing and Regression Testing.

Documented Requirement Traceability Matrix for traceability of requirements through test cases.

Provide functional testing support during deployment and post production.

Environment: SQL Server 2008, ASP.NET, JavaScript, TFS 2012, SharePoint 2007

Client: Willis

Project - Storage Incidental to Transit

Storage Incidental To Transit is triggered when a shipment is in transit from one place to other place. If a user selects Named Location, Storage Premium is low. If a user selects Unnamed Location, Storage Premium is high. Storage premium also depends on number of days the shipment is being stored in a particular storage, country of storage.

Roles and Responsibilities:

Experience in soliciting client requirements, business needs and project objectives through JAD and existing systems documentation or procedures.

Experience in creating Functional Requirements Document (FRD), Business rules and Scenarios and Use Case Specifications with the Business Group and the IT project group members.

Created Use Case Diagrams and Activity Diagrams using MS Visio to support the design phase.

Prepared functionality overview PPT for the application.

Reviewed the Test Scenarios and Test Cases prepared by QA team members.

Documented Requirement Traceability Matrix for traceability of requirements through test cases.

Environment: SQL Server 2008, ASP.NET, JavaScript, MS Visio 2007, SharePoint 2007

Client: Starr Marine

Project: New Shipment Screen

New Shipment Screen is a brand new screen. User is able to customize the shipment screen based on user’s needs. The customization can be handled from Shipment Interface Configuration (SIC) in Underwriting menu on Extranet. Based on the selection on Extranet, fields appear on Clientside.

Roles and Responsibilities:

Worked with client, stakeholders and developers to identify solutions driven by client business requirements. Understood the current system and business to determine the GAP analysis.

Prepared Test Scenarios and Test Cases from the Functional Specifications and Use cases.

Wrote 400 plus Regression test cases for UI and Functionality which didn’t have proper functional specs.

Performed Smoke Testing, Functional Testing, UAT Testing, Regression Testing and Localization Testing and prepared Test Documentation. Wrote SQL Queries.

Executed detailed test cases as per QA process and methodology and analyzed the Test Results and logged all the defects using Test Track Pro.

Prepared Automation Business workflows and Steps for the application which helped in enhancing QTP scripts. Helped the Automation team to identify regression test cases to be automated.

Environment: SQL Server 2005, ASP.NET, JavaScript, TTP 7.5.4, SharePoint 2003

Client: Genoa (In house project)

Project: Security Roles

A Security Role is a collection of assigned Security Rights that groups together assigned administrative & policy group security rights into logical groupings. Users or companies can have one or more security roles assigned to them based on their system access requirements.

Roles and Responsibilities:

Understood Business Requirements and Functional Specifications.

Created Test Data to reflect data for Positive, Negative, Boundary testing for Maximum Coverage.

Prepared Test Scenarios and Test Cases from the Functional Specifications and Use cases.

Executed detailed test cases as per QA process and methodology and analyzed the Test Results.

Secured, organized and maintained test environment.

Participated in walkthrough, Defect report meetings periodically and Daily/Weekly status meetings.

Managed the test cases written in SharePoint and performed Test case execution with cross browser compatibility and logged all the defects using Test Track Pro.

Environment: SQL Server 2005, ASP.NET, JavaScript, TTP 7.5.4, SharePoint 2003

ICICI Bank, Ahmedabad, India June 2000 – March 2003

QA Tester

ICICI Bank offers Car Loans, Home Loans, Personal Loans, Commercial Vehicle Loans, Farm Equipment Loans, Two Wheeler Loans, Office Equipment Loans, Medical Equipment Loans and many more.

Role and Responsibilities:

Reviewed systems work flow from start to finish.

Performed Functional testing, Regression Testing, Integration Testing and Smoke Testing and maintained the daily status report of testing, discussion with the developer through mails.

Tracked test case execution, Defect Analysis, Verification of Fixed Defects and their closure in Test Director.

Identified the Test Data to execute the Test Cases.

Interacted with developers to resolve technical issues.

Participated in walkthrough and Defect report meetings periodically.

Environment: Visual Studio, Visual Basic, Test Director 6.0

Education:

Bachelor of Commerce, Gujarat University, India.1997

Diploma in Software Application and Management, Gujarat, India 1998

Certificates:

Scrum Fundamentals Certified “SFC”, 2015

Six Sigma White Belt Certified, 2015

International Scrum Master Foundation, 2016

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