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Customer Service Administrative Assistant

Location:
Seattle, WA
Posted:
May 03, 2017

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Resume:

Selita Sprunger acz362@r.postjobfree.com

*** ******** ***** ****: 817-***-****

Azle, TX 76020 cell: 817-***-****

EXECUTIVE ADMINISTRATIVE ASSISTANT

A highly creative achiever with over 15 years of experience assisting various high-profile executives and managers. A results-oriented assistant, with strong proficiency in various types of software, and the ability to manage multiple projects while cultivating strong relationships across all organizational levels. Also has multiple years of experience in accounting, marketing and customer service.

KEY SKILLS SUMMARY

Strong interpersonal skills

Scheduling and travel planning

Customer service

Project management

Expert level in Microsoft Office products and SharePoint

Logical/critical thinking

Decision making

Accounting principles

EXPERIENCE

Executive Assistant/Deen Meat Cooked Foods/ 2015 to Present

Report to Vice President and one of the owners

Prepare cost and bid information

Replaced and restyled the marketing materials

Handle scheduling, filing and multiple personal assignments for the owner

Arrange meetings and travel

Manage calendars and correspondence

Process expenses

Handle numerous personal errands for owner

Manage multiple projects as assigned

Presentation Specialist M/A/R/C Research/ 2014 to 2015 (Temporary Contract Position)

Prepared reports in Power Point using tabulated data

Analyzed tabulated data in Excel and other formats

Worked under tight deadlines to meet client expectations

Corporate Secretary/Executive Administrative Assistant / Lone Star Ag Credit/ 2012 to 2014

Secretary to the Board of Directors

oGathered data and prepared Board Packages for Board Meetings

oAny administrative tasks needed by Board of Directors

Administrative Assistant to CEO and Chief Officers

oArranged meetings and travel

oManaged calendars and correspondence

oProcessed expenses

oApproval of Time and Leave for all CEO’s director reports

oProjects as directed

Managed multiple projects

Executive Administrative Assistant / EECU / 2008 to 2012

Supported Executive Staff

oArranged meetings

oManaged calendars and correspondence

oProcessed expense reports

Developed and maintained Branch Reporting Process, including multiple spreadsheets

Assisted Marketing Department with projects and meetings

Assisted with Board Meetings and documents including archiving

Processed invoices

Arranged meetings and functions both large and small in scale

Managed multiple projects

Vendor Management using SharePoint software

Property Management of two shopping centers.

Administrative Assistant / BNSF Railway / 2007 to 2008

Supported 4 Consumer Product Vice Presidents

oScheduled travel

oArranged meetings

oManaged calendars and correspondence

oProcessed expense reports

Processed invoices

Arranged meetings and functions both large and small in scale

Managed multiple projects

Provided customer service to both internal and external customers

Executive Assistant to Senior and Regional Vice Presidents / Durham School Services / 2005 -2007

Supported Senior Vice President and Regional Vice President

oScheduled travel

oArranged meetings

oManaged calendars and correspondence

oTraveled with Executive Team and attended business meetings as needed

Acted on behalf of Regional Vice President in his absence

Supported managers at individual service centers

Managed multiple projects

Provided customer service

Executive Assistant / Senior Project Director / Decision Analyst, Inc. / 1999-2005

Supported Executive Vice President and Vice President

oScheduled travel

oArranged meetings

oManaged calendars and correspondence

Supported client service team

Managed multiple marketing research and other projects

Programmed surveys using proprietary software

Interacted with clients and attended business meetings

Provided customer service

Analyzed data

Created reports and presentations

Specialized in GIS analysis

Handled special projects as assigned

911 Dispatcher and Supervisor / City of Arlington / 1986-1997

Orchestrated and scheduled day-to-day operations in an emergency call center

Supervised dispatchers

oSupported dispatchers during critical incidents

oEvaluated performance

oTrained new dispatchers

Maintained composure in stressful situations

oMade appropriate decisions

Acted effectively in emergency situations

Obtained necessary information from distraught and irate callers

Communicated instructions in a clear, understandable voice to responding units

EDUCATION

I have 66 hours of general studies toward an Associates of Arts Degree with a 3.97 GPA.

I am a Notary Public – Renewal 1/2017



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