Frances M. Morales-Diana

**** ********* ******** ******, **** St. Lucie, FL 34983

Cell: 774-***-****

acz33k@r.postjobfree.com

SUMMARY

Highly driven Recruiter who maintains a positive attitude under pressure and welcomes the challenge and responsibility of producing results quickly for clients. Focused on building and maintaining candidate relationships to keep a consistent talent pipeline.

SKILLS

* Fluent in English and Spanish * Computer-savvy

* Motivated * Resourceful

* Background checks * Customer Service-oriented

* E-Verify * Multi-line phone proficiency

* Energetic work attitude * Filing and data archiving

* Excellent communication skills * Excellent verbal communication

* Mathematical strengths * Restocking

EXPERIENCE

Staffing Specialist, 02/2015 to 02/2017

HW Staffing Solutions – New Bedford, Massachusetts

Analyzed employment-related data and prepared required reports. Conducted reference and background checks on all job applicants. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Contacted all job applicants to inform them of their application status. Recruited for various positions acre4ss multiple sites in Massachusetts. Guided candidates through in-house computer testing. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Posted open positions on company and social media websites. Organized files, developed spreadsheets, faxed reports and scanned documents.

Customer Service/Cashier, 02/2008 TO 02/2012

Los Paseos Mail – San Juan, Puerto Rico

Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Unboxed new merchandise. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Organized daily sales reports for the sales department to track product success. Worked as a team member performing cashier duties. Product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Assisted customers with store and products complaints. Guaranteed positive customer experiences and resolved all customer complaints. Managed cash stock and inventory balances accurately.

EDUCATION AND TRAINING

High School Diploma : High school, 2007

Academia Bautista de Puerto Nuevo – San Juan, Puerto Rico

High School Diploma