Christine Ramos

Chicago, IL

acz2zw@r.postjobfree.com - 773-***-****

Bilingual Human Resources Professional offering 14-years of HR Management/Generalist experience and 19-years of Payroll Administration experience. Background includes collaborating with senior management for strategic planning, policy and procedure development, recruitment and retention, annual training and development, employee relations issue resolution to mitigate legal action, and benefits administration. WORK EXPERIENCE

Human Resource Manager

Global Credit & Collections Corp/ Affinity Global - Chicago, IL - 2015-04 - 2017-03 Reporting to Chief Financial Officer.

Supervise staff of 2. Responsible for all four U.S. offices.

•Guide, manage and coordinate the implementation of HR services, policies and programs for the entire U.S. operation.

•Originate and lead HR practices and objectives that will provide an employee-oriented, high performance culture that emphasizes quality, productivity and the recruitment and ongoing development of a superior workforce.

•Manage and oversee the recruiting function and hiring process.

•Manage ADP web-based systems including Payroll, HR, Time & Attendance, Benefits & ACA.

•Supervise staff of two including recruiter and payroll specialist.

•Responsible for employee disciplinary process including investigation, mediation and conflict resolution.

•Assist and advise all departments on human resource related issues, including staffing, performance management, employee relations, compensation and benefits.

•Ensure compliance with employment laws and regulations.

•Develop, implement and administer cost effective company benefit programs while still keeping an effective total benefits package (i.e., Medical, Dental, Life, Disability, Vision, 401k, COBRA, etc.).

•Manage unemployment claims and workman’s compensation activity, including OSHA logs, FMLA, EEOC, ACA.

•Manage and monitor the semi-monthly payroll process for staff of 250.

•Handle the entire HR function including benefits administration for both exempt and non-exempt staff of 250. Manager of Human Resources

UNIVERSITY CLUB OF CHICAGO - Chicago, IL - 2003-06 - 2015-03 Reporting to the Assistant General Manager.

Supervised staff of 2 (2008 RIF included both of my direct reports). Responsible for one location currently, University Club; previously also responsible for Tower Club, assisting Tower Club to new ownership transition in 2011.

• Develop and implement policies, procedures, rewrote employee handbook, and job descriptions while consulting with upper management and legal counsel to ensure business and compliance needs are met, resulting in ZERO lawsuits in 9

years.

• Lead recruitment and retention efforts by increased efficiency in recruitment process, eliminating need for outsourcing

recruitment efforts by posting jobs more strategically depending on the position being filled, resulting in a cost savings in excess of $14,000 annually.

• Lead employee relations issues including mediation, conflict resolution, and union avoidance, streamlining disciplinary

process to ensure consistency throughout which has helped both reduce the turnover rate and keep unemployment

overall win rate at 87%.

• Responsible for developing and facilitating comprehensive on-boarding process, including PowerPoint presentations, and detailed review of policies, procedures, benefits, and organizational information and company history.

• Develop, implement and administer cost effective company benefit programs while still keeping an effective total benefits

package (i.e., Medical, Dental, Life, EAP, 401k, Cash Balance, etc.).

• Conduct annual training for all staff regarding manager development, harassment prevention, fire safety and evacuation

procedures.

• Create and organize programs and outings such as employee referral, employee of the quarter, employee of the year,

annual staff meeting, employee picnic.

• Manage performance reviews, unemployment claims and workman's compensation activity, including OSHA logs, FMLA.

• Process and administer bi-weekly hourly payroll for staff of 275. Human Resources Assistant

SOLO CUP COMPANY - Wheeling, IL - 2003-03 - 2003-06 Reported to the Human Resource Generalist.

Processed and administered payroll including accurate data entry into timekeeping and payroll database. Completed payroll allocations spreadsheet. Reconciled monthly billings for temporary Adecco employees. Assisted the Human Resource Generalist and Plant Manager as needed. Payroll Specialist

VEDDER PRICE - Chicago, IL - 2000-06 - 2003-02

Reported to the Payroll Manager/Accountant.

Processed and administered semimonthly, multi-state payroll, including accurate data entry into payroll and HR database. Completed bank charge, payroll and tax expense allocations. Ran semi-monthly and monthly reports, created monthly census spreadsheet and transit distribution list. Reconciled dental insurance, payroll advances, wage garnishments, life insurance, charitable contributions, taxable fringe, and other accounts as requested.

EDUCATION

B.S. in Human Resource Management

DEPAUL UNIVERSITY - Chicago, IL

2001-06

ADDITIONAL INFORMATION

SKILLS

Software Applications

WordPerfect, MS Office, Lotus 1-2-3, AS/400, FRS, ADP (PC Payroll and Workforce Now), ADP E-time, ADP ReportSmith, Lifecare, Kronos (DOS and Windows versions), Abra Suite, TimePro, PayCom, Latitude/ Employee Edge.

Languages

Speaking, reading, and writing knowledge of Spanish.

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