CURRICULUM VITAE

MOHAMMED ABDUL MATEEN

Technical Support

Customer Support

Dubai, UAE

Mobile: +971-*********

E-mail: acz2z1@r.postjobfree.com

Objective Summary:

A challenging job that would enable me to practice and further enhance my Organizational Skills. ACADEMIC QUALIFICATION:

Bachelors in Computer Science Engineering from Jawaharlal Nehru University. Synopsis:

3 + years of experience in customer support.

Strong Project Implementation Skills

Good Functional Knowledge of different industries. PROFESSIONAL EXPERIENCE:

1. OK Furniture & Chairs LLC

Dubai,

Designation: Sales / Administration

Period: January 2014 to November 2016.

Worked as a part of a proactive team of Sales responsible for delivering a high quality, Customer- focused professional service. Providing the technical support and Customer service. Roles & Responsibilities:

Assists customers with product information, selection and purchase

Organized sales-floor to maintain clean and well stocked showroom

Assembled, cleaned, and loaded furniture into customers vehicles

Ensured each customer received outstanding service by establishing a friendly environment through pleasant greetings and acknowledging furniture related concerns

Demonstrated the ability to interact as a team member by communicating effectively with co- workers for customer satisfaction

Greeted customers with courtesy and kindness

Processed transactions efficiently and effective

Collected payments for cash transactions

Ensured drawer was balanced at the end of each shift 2. NavIT Software Solutions Pvt. Ltd,

Hyderabad,

Designation: Technical Support (VoIP Process)

Period: July 2012 to September 2013.

3. Vertex Pvt. Ltd,

Hyderabad,

Designation: Customer Support Executive (BPO)

Period: Nov 2011 to May 2012.

4. Brigade SGF Pvt. Ltd,

Hyderabad,

Designation: Customer Support Executive (BPO)

Period: Jan 2011 to Nov 2012.

KEY SKILLS AND COMPETENCIES:

Ability to multi-task, react quickly to shifting priorities and meet deadlines.

Proactive, confident and with a positive "can-do" attitude.

Able to clearly communicate technical data to non-technical colleagues and clients.

Continuously monitoring industry trends, technologies and standards.

Possessing all-round analysis and programming skills.

Cross Operating System compatible(Windows, MAC, Linux, Servers)

Excellent Networking Skills.

PERSONAL DETAILS:

Father’s Name : Mohammed Yousuf Ali

Date of Birth : 29th –June-1988

Marital Status : Single

Languages known : English, Hindi, Urdu and Telugu. Nationality : Indian

Mobile No : +971-*********

Email : acz2z1@r.postjobfree.com

Visa status : May 30th 2017

Joining : Immediately

(MOHAMMED ABDUL MATEEN)

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